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Important! For Those Who Would Like To Consider ACER + Aspire 5112 mini-review

post #1 of 4
Thread Starter 
I personally own ACER now.
It has a very good price-performance balance. Very Good on mid-range laptops like the aspire 5112,5630,5672.

But, few things you need to know about acer's mid-range/low-end products.
It's CHEAP, build quality's so-so, and customer service's not the best.

I tried to call acer technical support 2-3 times for my laptop's warranty issue (I can't register it online. They don't recognize the serial number).
No one picked up @ ACER end-user customer service 1-800 US number.
I even waited for about 17 minutes on loud speaker. NO ONE picked up.
I called few times. Still, no answer.
The last time I called, it said that average waiting time is 70 MINUTES.
I think that US ACER Company need to add their staff.
I'll try again.

I'm not saying "don't buy acer". No. I myself bought an ACER.
I give you the fact that i think, Acer's midrange products are good deals. But there's also some minus behind it.
So if money is not your issue, get an ASUS or high-end ACER. Their products are usually OK and no complaints.
If best customer service is what you want, then buy a $$Dell$$.

In this case, I have limited budget and that's why i chose ACER. It's a good choice and i'm satisfied with the machine and price (not the build quality, and customer service).

So, consider first before buying.
Consider what you NEED.
Is it for extreme gaming? Occasional Gaming (like me)? School jobs and websurfing? or just for office use?
Then how much's your budget? What do you want? Good price-performance balance? Portability and style? or Desktop replacement?
Consider that,
No complaints/regrets afterwards.

(PS: Correct me if I'm wrong)


BTW, about my acer.. (aspire 5112)
It's GREAT. It's only 1300$ (best deal for me 2 months ago)
It can handle NFS Most Wanted and Carbon at 800x600 res, MAX details smoothly. You'll find it a little bit slow at max res (1274x768).
It scores 2500 3d05 marks. Not yet on PCmark05.

It's design's average. Build quality's not bad. Screen resolution and angle is enough for me.
Not superbly FAST in daily performance (not as fast as core2 duo) but is DEFINATELY faster and better than my old desktop (P4 2.6cGhz 512mb, Gforce fx5200).
Acer says HDD's 160Gb. But actual size for me is like 145Gb.

It's not hot, not cold either. It's warm. Comfortable warm for me (especially i live in WA ). It's not heavy (for me).
Wi-fi's signal is average.

Portability? It's definately portable for me. It's battery life is pretty good.
(unplugged)
With 0% brightness (which is acceptable. I sometimes turn it to 0% when doing long assignments), Wi-Fi bluetooth off, Minimum Performance (50% processor usage), i easily get 3+ hours (Even 3.5h if constant usage).

It has keyboard flex too. But not big issue. HP keyboard issue is more troublesome.
Overall it's satisfying but not something to be proud of.
It's futureproof, it has decent graphics, fast enough; Most Important, it's a GOOD DEAL for me

Hope This Helps!
post #2 of 4
Quote:
Originally Posted by hm88
Acer says HDD's 160Gb. But actual size for me is like 145Gb.
Hope This Helps!


You should have a hidden partition that Acer sets aside on all notebooks. It is a Recovery System very nice, booting up alt-f10 should launch you into it, and its just a clean image if your factory settings.

Acer Tech support is one of the only US based tech support centers around anymore. I'm sure that your experience was an much less of the norm.
post #3 of 4
Quote:
Originally Posted by Ynit
You should have a hidden partition that Acer sets aside on all notebooks. It is a Recovery System very nice, booting up alt-f10 should launch you into it, and its just a clean image if your factory settings.

Acer Tech support is one of the only US based tech support centers around anymore. I'm sure that your experience was an much less of the norm.

Both are right, but I recently called Acer tech support also and it definitely was extremely long wait (I've actually called a few times before usually takes around 30 minutes to get someone but this last time was ridiculously long). Acer is good for the price, but the build is okay like the previous poster mentioned.
post #4 of 4
Quote:
Originally Posted by hm88
I tried to call acer technical support 2-3 times for my laptop's warranty issue (I can't register it online. They don't recognize the serial number).
No one picked up @ ACER end-user customer service 1-800 US number.
I even waited for about 17 minutes on loud speaker. NO ONE picked up.
I called few times. Still, no answer.
The last time I called, it said that average waiting time is 70 MINUTES.
I think that US ACER Company need to add their staff.
I'll try again.

Acer support is not open 24/7. They're only open Mon-Fri thats probably why they didn't answer. Oh and the wait times are really inaccurate. One time i was told that i would be on hold for 932min was on hold for more like 20min.
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