My notebook just went out of the 1 year warranty, and within the extended warranty I purchased. I'm now told that the extended warranty I purchased is null and void (Company is ATS). PC Torque has told me "PCTorque has no affiliation with this company...we have no liability to fulfill its warranty contracts". PC Torque is however the one that offered the warranty as an option ($299) on their Website. I was very apprehensive to purchase this warranty and now I wish I never had. I understand PC Torque's predicament; however, it would be nice if they could at least partially honor this warranty they sold me (yes THEY sold it through their Website as a purchase option). I strongly suggest any new purchaser do his/her research in determining just how limited this "limited warranty" really is and whether or not the gamble is worth it or not. Three-hundred bucks isn't cheap but I, as a new Sager purchaser, thought it was important to help safeguard my $3,000 investment. As much as I like my 9880, I'm not sold on PC Torque or their support (my computer has not been trouble free). I buy about one computer every year or so, and as to whether my next purchase will be a Sager is up for question. It really depends on future problems I may have and how helpful PC Torque and/or Sager is in resolving.
post #1 of 18
12/10/06 at 5:38pm