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Repeated software crashes on video rendering

post #1 of 11
Thread Starter 
Software crashes on video editing, no mater which software is used, Ulead MSP 8, Adobe Premiere, ProShow Gold, etc.
It seems to be a heat related problem. If the fans are on high it will get a little further in the process but more often that not it will still crash.
I installed MobileMeter and see that it seems to crash when the Processor reaches approx 52ºC. If I disconnect the power supply the processor drops to 2.56Ghz & I can successfully render all day, well at least until the battery dies. With the processor running at 2.56 the temperature doesn't rise above 45ºC while rendering.
With the power supply on it will crash within 3 or 4 minutes of rendering with out the power supply I successfully rendered several short clips.

Any ideas?
Can I lower the processor speed via some setting? I was thinking 3.2 or 3.0.
Could a faulty power supply be causing this issue? It seems to work fine.

I've tried all of the usual software solutions, reformat & fresh install of XP, fresh install of the editing software, etc.

I've cleaned the machine thoroughly & used Radio Shack heat sink "goo" (for lack of a better term) on reassembly.

I've seen higher processor temperatures on start up without any problems with other software.
post #2 of 11
Have you ever cleaned under the keyboard or removed the metal plate located under the keyboard. On that plate there is a part of the heat pipe that tends to get clogged (exhaust for the smaller fan) and makes the GPU Processor/Memory and a few other chips run real hot.
post #3 of 11
Thread Starter 
Yes I have cleaned under the metal plate that's under the keyboard.
Thanks for your response Gary.

Any other thoughts?
post #4 of 11
Can you go a little more in debth on what you mean by "Crash"?
post #5 of 11
Thread Starter 
Each piece of software crashes in a similar manner. The rendering process gets 1 to 3 minutes into completing, the software stops responding & an error message returns offering to send a report to MS. I've also had the problem occur when running the editing slider from one end of a movie file being edited to another (high processor usage)
It's not any particular video file or video editing software. I can post an example of the error message if you think that will help.
I'm at work at the moment the laptop is at home.
I run the same software with the same settings on an HP desktop at home & a Dell at work without any crashes. These machines are slower but will complete the task.
For a while the laptop preformed okay with the fans on high. I recently had 1GB of ram go out, 1Gb remains & the problems seems to have returned regardless of the fan speed.
Thanks for working with me on this.
post #6 of 11
Did the behavior always exist - or did it just start to happen. Did you just happen to clean the machine before it started happending. By clean - I mean pop off the CPU, clean the heat pipes, and then apply "gunk" and reseat the CPU? If so, then I would recommend that the CPU be once more removed, that all of the old "gunk" be removed from the CPU and Heat Pipe (It can be a bit difficult) and then use AS5 (rather than R/S Gunk) before reapplying the Heat Pipe. You only need a little bit of AS5 (about the size of a grain of rice). When using the various "gunks", less is generaly better than more. Also, if there are any "air gaps" between the CPU and the Heat Pipe, odd Heat Problems will appear under constant high level CPU usage patterns. In these instances, Mobmeter may not have time to "react" and display the spike in temperatures before the machine/program "crashes".
post #7 of 11
Thread Starter 
The problem did just reappear. While attempting to diagnose what ended up being a bad stick of ram, I did thoroughly clean the machine, cleaned assembly under keyboard and cleaned cpu pipes. I did not however remove the cpu, is there some advantage to removing the cpu? I also did not clean the old gunk from the pipes or the cpu.
How do you clean off the old heat sink gunk? Q-tip? Any type of cleaner, alcohol?
Also where do I get some AS5?
post #8 of 11

I think we are to something

When you cleaned the heat pipes, I am assuming that you removed the heat pipe from the top of the CPU, cleaned the vents and then reinstalled the heat pipe after applying some more of the Radio Shack "Gunk".

If this is true, then that is probably your problem. You need to once again remove the heat pipe and then gently scrape what you can from the bottom of the heat pipe and the top of the CPU. This stuff is real sticky and it takes a bit of effort. After you have removed most of the "Big Stuff", then use Q-Tips and Rubbing Alchol to get the rest off. This will take about a half hour or more. Also, there may be a "Tape" located within the "Gunk" as many of the units used a Heat Transfer Tape and it generally looks as if it is the top of the CPU - but it's not.

Once you have completely cleaned both surfaces, I would suggest "rubbing" it with a paper Coffee Filter (Close substitute for a lint free cloth) several times to kind of "buff" the surfaces. After that has been completed apply a small bead (about the size of a grain of rice) of either the Radio Shack "Gunk" or AS/5 to the center of the CPU. Place the Heat pipe on the CPU and gently (with a little bit of downward pressure) twiest the heat pipe to the left and then to the right (always maintain the downward pressure). Then screw down the heat pipe making sure that you maintain a constant pressure on it so that no air bubbles form between the CPU and Heat Pipe.

After you have completed, fire up the computer, enable Max Fans (As a precaution) and activate Mobmeter. Watch the temperatures. If they are too high from the "Get Go" or spike unreasonably, you may have to stop, wait a while for the CPU to cool and do it over again. Sometimes it takes a couple of trys before you get it right - sometimes not. Also, it takes a couple of months before AS5 "cures" so it might run cooler later than it does shortly after installation.

Let us know how things work out. The machine should idle somewhere between 38C and 42C (as reported by Mobmeter) without the Max Fans being enabled. The Prescott CPU's run a bit warmer than the 3.4 GHz CPU (Non-Prescott) I have; however, those should still be reasonable idle temperature ranges.

You can get AS5 from a variety of places. Try google search "AS5". Here is one site: http://cablecrazy.com/Merchant2/merc...ory_Code=THERM

I have not used them so I can't recommend for/against the site. It is provided merely as a basis for what the stuff costs.
post #9 of 11
Thread Starter 
Thanks Gary,
I'll give this a try. It does sound promising.
I didn't notice any tape between the cpu & the heat sink. If it is discovered during the cleaning process what it your suggestion? Remove & discard the tape or retain?
It sounds like the AS5 is the preferred medium (over the R/S gunk), correct?
I'll post back on how this goes in a couple of days.
Again, Thanks!

Rick
post #10 of 11
If there is any tape remove and discard it - The AS5 or R/S Gunk will replace it.

I am not fully familiar with the R/S Gunk and it may or may not be OK (or it may be AS5 under another name). I'd probably, go ahead and try it and then if that doesn't work out well, get the AS5.
post #11 of 11
Thread Starter 
Sorry for the delay in responding, Christmas holiday took priority!
The machine is working better now with the AS5 between the cleaned off CPU & tapeless heatsink then it ever has! (Purchased used)
Thanks again for the advise... I'm sure I'll be back seeking more.

By the way, the Radio Shack gunk is white & much thinner then the AS5. I'm glad I choose to use the AS5. Also removing the tape adhered to the heat sink was key as there was more old AS5 under the tape.
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