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Battery disposal and Dell: do they really care?

post #1 of 16
Thread Starter 
Hello.

The battery of my Dell laptop was included in the recall, and I placed the order for the new battery. In the mean time I sold the laptop, and told the new owner not to use the battery untill getting the replacement.

I got the new battery but couldn't give the old one to the DHL guy, because it was still with the new owner. I have contacted Dell's Tech Support via email three times already, asking for instructions to send the old battery back to them. The first time I got an answer that was of no help. I sent two more emails, asking for a proper answer, but haven't got any yet.

What is going on with Dell? Do they care about safe battery disposal - contamination? What to do?

If someone from Dell reads this I would appreciate his/her suggestions to send battery back. Please PM me if you like.
post #2 of 16
So the DHL guy would've taken the old battery back to Dell if you would've had it?

What do you do to dispose of other rechargeable battery packs? I have a local recycling center that takes them for proper disposal.
post #3 of 16
Thread Starter 
[quote=WackyT]So the DHL guy would've taken the old battery back to Dell if you would've had it? [UNQUOTE]

Yes, that is Dell's proceadure, afaik.

[quote] What do you do to dispose of other rechargeable battery packs? I have a local recycling center that takes them for proper disposal.[/UNQUOTE]

Never have done it....I have sold the gear before having to dispose of its batteries.
post #4 of 16
.
Regardless to what Dell does/ wants etc, if they end up not wanting it back (unlikely) find a recycling center as WackyT suggested above.

Safe battery disposal is something we ALL need to be concerned with...
That stuff going into the water table isn't going to do us any favors in the long run you know.

.
post #5 of 16
Quote:
Originally Posted by WackyT
So the DHL guy would've taken the old battery back to Dell if you would've had it?

What do you do to dispose of other rechargeable battery packs? I have a local recycling center that takes them for proper disposal.


WackyT... I would think because of concerns of people throwing batteries in the trash, and other concerns that Dell would issue a Call ticket for the return of the old battery...

.
post #6 of 16
Thread Starter 
Quote:
Originally Posted by WeAreNotAlone
. Regardless to what Dell does/ wants etc, if they end up not wanting it back (unlikely) find a recycling center as WackyT suggested above. Safe battery disposal is something we ALL need to be concerned with... That stuff going into the water table isn't going to do us any favors in the long run you know. .
Agree. That's why I want to send it to the one that asked for it, Dell. And regarding WackyT...I am not in the US.
post #7 of 16
Quote:
Originally Posted by Ignacio49
And regarding WackyT...I am not in the US.

Other countries besides the U.S. recycle and dispose of hazardous chemicals and compounds correctly.
post #8 of 16
Thread Starter 
Quote:
Originally Posted by WackyT
Other countries besides the U.S. recycle and dispose of hazardous chemicals and compounds correctly.

Sure....but there is no WackyT here. Would you like to start a business in this country?
post #9 of 16
Quote:
Originally Posted by Ignacio49
Sure....but there is no WackyT here. Would you like to start a business in this country?

What would be the use of that? Chavez would just steal it.
post #10 of 16
Quote:
Originally Posted by gridtalker
I just throw them in the garbage

And 6 months later you're drinking the chemicals that leach into the water table.. in your coffee, your soda's, etc even if you don't drink "water".

.
post #11 of 16
Thread Starter 
Quote:
Originally Posted by WackyT
What would be the use of that? Chavez would just steal it.


Hahahaha !!! I'm glad that you know the character, even when the regime has given away soooo much money to create a false image internationally.

But....let me ask a couple of questions around...I want to find out what is what we have here to dispose of hazardous materials.
post #12 of 16
You can Google for details on why you shouldn't throw batteries in the trash...


Here's one reason... Imagine you, or maybe your son or daughter is working at the landfill (waste dump) or is otherwise comes into contact with such batteries:

Special precautions must be taken to avoid Li-Ion battery fire up or explosion that can cause serious injuries. This is because Lithium when comes in contact with water or air's moisture burns violently.


Never mind you (or better yet your newborn , or young /small child) don't want to be drinking the water containing li-ion, etc.


Hey, to prove my point that most people would not be "cool" if you told them they had just drunk a drink containing the contents of a li-ion battery (if you could keep it from not catching on fire that is!) ... Try this: Remove the contents of your old battery, disassemble.... put the contents of that battery into say "food" and then 2-hours after Chavez has eatten the food containing such inform him of that fact...

I can bet you he's not going to be a happy camper... (I would think at that point you better have your affairs in order, as more than likely you will never be seen again.)

Of course I don't think you'd have to wait for 2 hours, unless you coated the li-ion with something so it was totally swallowed as the moment he put it in his mouth (in the food) it would burst into flame...

PS: I'm saying the above to paint a picture, to prove a point..... I'm not saying to do it.
.


.
post #13 of 16
<TABLE id=table8 height=180 cellSpacing=1 cellPadding=0 width=638 border=0><TBODY><TR vAlign=center bgColor=#ffff00><TD style="MARGIN-LEFT: 0px; TEXT-INDENT: 0px; TEXT-ALIGN: center" align=middle width=213 bgColor=#6699cc height=40>Chemistry Type</TD><TD style="MARGIN-LEFT: 0px; TEXT-INDENT: 0px; TEXT-ALIGN: center" align=middle width=71 bgColor=#6699cc height=40>Ni-Cd</TD><TD style="MARGIN-LEFT: 0px; TEXT-INDENT: 0px; TEXT-ALIGN: center" align=middle width=71 bgColor=#6699cc height=40>Ni-MH</TD><TD style="MARGIN-LEFT: 0px; TEXT-INDENT: 0px; TEXT-ALIGN: center" align=middle width=71 bgColor=#6699cc height=40>Lead acid</TD><TD style="MARGIN-LEFT: 0px; TEXT-INDENT: 0px; TEXT-ALIGN: center" align=middle width=72 bgColor=#6699cc height=40>Li-ion Cylindrical</TD><TD style="MARGIN-LEFT: 0px; TEXT-INDENT: 0px; TEXT-ALIGN: center" align=middle width=72 bgColor=#6699cc height=40>Li-ion Prismatic</TD><TD style="MARGIN-LEFT: 0px; TEXT-INDENT: 0px; TEXT-ALIGN: center" align=middle width=72 bgColor=#6699cc height=40>Li-Po</TD></TR><TR vAlign=bottom bgColor=#ccff66><TD width=213 bgColor=#eaf4ff height=16>Nominal Voltage (V)</TD><TD align=middle width=71 bgColor=#eaf4ff height=16>
1.2


</TD><TD align=middle width=71 bgColor=#eaf4ff height=16>
1.2


</TD><TD align=middle width=71 bgColor=#eaf4ff height=16>2,1</TD><TD align=middle width=72 bgColor=#eaf4ff height=16>3.6</TD><TD align=middle width=72 bgColor=#eaf4ff height=16>
3.6 / 3.7


</TD><TD align=middle width=72 bgColor=#eaf4ff height=16>3.6</TD></TR><TR bgColor=#ccff66><TD width=213 bgColor=#eaf4ff>Specific Energy (Wh/Kg)</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>
50


</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>
70


</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>30</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>80</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>
100-160


</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>140</TD></TR><TR bgColor=#ccff66><TD width=213 bgColor=#eaf4ff>Specific Energy (Wh/L)</TD><TD align=middle width=71 bgColor=#eaf4ff height=16>
150


</TD><TD align=middle width=71 bgColor=#eaf4ff height=16>
200


</TD><TD align=middle width=71 bgColor=#eaf4ff height=16>-</TD><TD align=middle width=72 bgColor=#eaf4ff height=16>-</TD><TD align=middle width=72 bgColor=#eaf4ff height=16>
250-360


</TD><TD align=middle width=72 bgColor=#eaf4ff height=16>-</TD></TR><TR vAlign=bottom bgColor=#ccff66><TD width=213 bgColor=#eaf4ff height=17>Cycle Life (Times)</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>
500


</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>
560


</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>-</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>
1000


</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>
1000


</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>
-


</TD></TR><TR vAlign=bottom bgColor=#ccff66><TD width=213 bgColor=#eaf4ff height=17>Environmental hazard</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>low</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>medium</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>medium</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>high</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>high</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>high</TD></TR><TR vAlign=bottom bgColor=#ccff66><TD width=213 bgColor=#eaf4ff height=17>Safety</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>High</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>High</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>medium</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>low</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>low</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>low</TD></TR><TR vAlign=bottom bgColor=#ccff66><TD width=213 bgColor=#eaf4ff height=17>Cost</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>low</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>medium</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>low</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>high</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>high</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>high</TD></TR><TR vAlign=bottom bgColor=#ccff66><TD width=213 bgColor=#eaf4ff height=17>Self-Discharge Rate (%/month)</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>
25-30


</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>
30-35


</TD><TD style="vnd: d-mmm" align=middle width=71 bgColor=#eaf4ff height=17>-</TD><TD style="vnd: d-mmm" align=middle width=72 bgColor=#eaf4ff height=17>
6-9


</TD><TD style="vnd: d-mmm" align=middle width=72 bgColor=#eaf4ff height=17>
6-9


</TD><TD style="vnd: d-mmm" align=middle width=72 bgColor=#eaf4ff height=17>-</TD></TR><TR vAlign=bottom bgColor=#ccff66><TD width=213 bgColor=#eaf4ff height=17>Memory Effect</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>
yes


</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>
yes


</TD><TD align=middle width=71 bgColor=#eaf4ff height=17>
yes


</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>no</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>
no


</TD><TD align=middle width=72 bgColor=#eaf4ff height=17>
no


</TD></TR></TBODY></TABLE>
post #14 of 16
Thread Starter 
Finally, I asked somebody at Dell Sales for help. This person has provided me excellent attention and help with my purchases, and gave me the solution for disposing of the battery. She provided me with the address and the how to for sendind the battery to Dell. Problem solved.

Many thanks to this lady in Dell Latinamerica and Caribbean Sales. Excellent professional, highly motivated. She knows how to take care of customers even beyond her responsabilities.

And regarding Dell Latin Techsupport, in my case, just one word: USELESS.

Regards and happy new year.
post #15 of 16
Is the Latin support worse than the supoprt in India?
post #16 of 16
sad thing, most people dont care what happens to the environment till it actually happens.
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