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Aspire 9814WKMib troubles - Page 2

post #21 of 43
for the waking up from sleep, try removing anything related to hibernating after a certain amount of time.

don't know why, but it worked for my 5672. someone else suggested it and i thought it was nuts, but problem solved.
post #22 of 43
Quote:
Originally Posted by Victor_P
You have 2 choice the first (I know it well) is to copy the hidden partition pqservice I have find a new easy and quick way to do it with Partedit32 take a look here otherwise the second method for me is the best. More difficult but at the end you have a real bootable windows cd it's here.
Thanks for the qiuck post. I've read your instructions to make a bootalble CD/DVD but I have a couple of questions, let's see if I got it right: All the content from the PQSERVICE partition should go in the root of the new CD/DVD My i386 folder should go in the root of the CD/DVD I should put a boot image in the root of the CD/DVD which I can copy from a Win XP CD A folder with my drivers is optional to include on the CD/DVD Then I just burn all of this as a bootable CD??? My main question is which file is the boot image on my other Win XP CD how do I localize and extract it? Is it only one file that I need? I can't seem to find it and I could not find the Windows NT platform bootable image on your other forum either. Furhtermore about making PQSERVICE visible I had tried makiing it visible in PartitionMagic, I had also tried copying it using PartitionMagic but none of it worked. I was very relieved to see your post about Partedit32 so I downloaded the PTEDIT32.exe (I could not get your Partedit32 download to work) and made the changes as instructed and disabled the "recovery option" in the BIOS. Eventhough I've tried several times over the partition is till reset back to type 12 each time I reboot. I really cant seem make this partition visible or copied or anything. Any more suggestions? Thanks.
post #23 of 43
After talking to Acer Support they say that the only way to copy this partition is to use Acer eRecovery Management and make a DVD with the default system settings. This supposedly makes an exact copy of the PQSERVICE partition which later can be used to recreate the default system. Furthermore they said that after burning this DVD there is no need to keep the PQSERVICE of you plan to install another copy of Windows and also that the PQSERVICE partition is not needed to install using this backup DVD which differs from what I had heard before.

This is what I will do and maybe it can help someone else too.
post #24 of 43
I'm still interested in making a bootable Windows CD using the files that I burned with Acer eRecovery Manager. Can you please help me by answering my questions above regarding this?

Thanks,
Andreas.
post #25 of 43
Quote:
Originally Posted by Drez
After talking to Acer Support they say that the only way to copy this partition is to use Acer eRecovery Management and make a DVD with the default system settings. This supposedly makes an exact copy of the PQSERVICE partition which later can be used to recreate the default system.
You say it yourself. It is supposed to make a bootable DVD that can restore the PQSERVICE partition, but the thruth is dat it doesn't. When you boot from the DVD it will ask for a language, and then it will ask for the second DVD. But there is only one DVD written. Mayby it does work withy he Vista models, but certainly not on my XP MCE model. Acer just don't know or don't care about the problems with this series. When I asked them for a solution for the USB ports that stay live when the laptop is shut down but still connected to the mains, they said that there is NO tensqion on the ports when the laptop is shut down, no matter what. But other 9814 owners confirmed to me that if their laptop is shut down, scanners and drives connected to the USB ports keep running untill they eighter disconnect the USB plug or the power cord. I heard from one guy that Acer sent him Recovery DVD-R's that didn't work either. Realn DVD's cost about 55 dollar. Obtaining a set of Windows CD's just isn't possile. They even refused to deliver the special screws needed to mount a second internal hard disk. Without those the drive is susbended by the connector only. I had to file down ordinary laptop screws to the right dimensions to be able to use a second hard disk. This certainly will be my last Acer. Once you've paid, you're on your own.
post #26 of 43

Warning!!!

Quote:
Originally Posted by Drez
After talking to Acer Support they say that the only way to copy this partition is to use Acer eRecovery Management and make a DVD with the default system settings. This supposedly makes an exact copy of the PQSERVICE partition which later can be used to recreate the default system. Furthermore they said that after burning this DVD there is no need to keep the PQSERVICE of you plan to install another copy of Windows and also that the PQSERVICE partition is not needed to install using this backup DVD which differs from what I had heard before.
Disregard my post about burning a copy of the PQ-partition usin eRecovery Management and then deleting it, Acer Support don't know what they are talking about. I made a backup disk and then logged on to my PQ-partition (using PartitionMagic) to compare the contents and they are not identical at all, Acer nearly f*cked me over there. I still need to get my partition visible and make an exact copy of it.
post #27 of 43
I'm glad ro read that you found this out in time. It would have destroyed your last chance to reinstall Windows.

As I wrote before, it is possible to make an image of the PQSERVICE partition using Acronis True Image on the Hiren's Boot CD. You can restore this image to another drive using an external USB drive containing the image. After that you only need to create two FAT32 partitions for Windows and Data.

Another thing I tried recently was to interrupt the installation program just before the first reboot. At that time all Windows files are copied from the PQSERVICE partition to the newly formatted C-partition and everything is set up to make the laptop boot from the C-partyition to start the Windows installation program. I imaged the C-partition and restored it to my second hard disk after switching the two disks. But unfortunately the installation blocked upun a missing file error. Otherwise this would be the ideal image to give with my laptop when I sell it. It doesn't contain any references to me, as opposed to the PQSERVICE partition that can only be accessed using my name as password. It's not possible to change this password.

Another thing I noticed was that neither Partition Magic nor the Acronis partitioning program could create a partition using the first 6 Gb of the drive, the part were the PQSERVICE partition was untill I deleted it for the test described above. Only the Paragon program was able to do this.

Further more, when I restored the PQSERVICE partition afterwards, eRecovery couldn't format the C-partition anymore so the installation was aborted. It seems there were some remnants of the previous partitions in the MBR that blocked the eRecovery program. All the other programs were able to format de partition though. The only way ro be able to install Windows on the second drive was to make a disk-to-disc copy from the original disk on it, using Ghost. After that, even the Alt-F10 option worked. Before this I had to set the PQSERVICE partition active to make eRecovery start from it (without Alt-F10).
post #28 of 43
I found a way to write a complete installation CD using a script that automatically does all steps for you. From this CD you boot in the normal Windows installation (NTFS available !!!). Unfortunately the Media Center Edition files were missing on the CD so they are not available after install. You also have to enter your registration key and register your copy within 30 days.

Maybe the missing files can be found on the PQSERVICE partition, but if you have only one drive its a bit dangerous to change it to FAT32 (OC hex) . It's not certain that it will still work after you switch it back to Compaq Service (12 hex).

I will post a full descrioption of where to dowload the script and the autoit scripting program it uses.
post #29 of 43
How to create an installation CD from the files on your laptop if your laptop came without installation or recovery CD's ?

The method below uses a script that runs under autoit (free program), and that automatically creates a bootable CD from the i386 directory that is always present on the hard drive of this kind of Windows distributions. The programs needed to make the actual ISO image are mkisofs.exe and slipstreamer.exe. The script also uses the program dd.exe to extract the bootcode from spcmdcon.sys in the i386 directory.
It was written by the people of the Dutch version of the German computer magazine c't, so the instructions involve some Dutch texts. Don't worry, I will guide you trough these.

The script does not include any drivers or installed programs, so the first thing you need to do is to create the backup of your drivers and applications. They should be on your C-drive too. With my Acer 9814 the eRecovery program had the option to make this bacup automatically, creating an autorun CD (not a boot CD) with a menu that lists all drivers and programs. Tools like Adobe Acrobat Reader 7 and Macromedia Flash Player weren't on the CD though.

In the magazine they also advise to do a Windows update so you have all the latest patches. I suppose the script also includes these patches, so you won't need to download them again after reinstalling Windows.

Another thing they advise is to include Service Pack 2. Although Windows Media Center 2005 includes SP2, you can still do this to overwrite OEM-version components with the original Microsoft versions. Maybe it's a good idea to make two CD's, one with the OEM versions, and one with the original versions. Maybe the Acer hardware needs the adapted versions to be able to function without problems. To include SP2, just create a temporary directory on your hard disk and copy the contents of a SP2 CD to it.

Next comes the fact that Media Center is too big for one CD due to the added programs. These progams are compressed in the 3 cab-files in the cmpnents\mediactr\i386 directory of your hard drive, so you can burn this complete directory structure (209 Mb) on a CD. That way you can insert that "extentions" CD in the drive when Windows asks for the location of the missing cab-files.

How to obtain the (free) autoit scripting program ?

Go to www.autoscript.com/autoit3, read the introduction, select Autoit on the first line to go to the download screen and there you just press the "Download Autoit v3". Run the autoit installation file.

How to obtain the (free) script and programs involved ?

Go to www.fnl.nl/ct-nl/archief2006/ct2006-04 and wait till you are redirected to the articles of that issue.
Under the fourth paragraph you see a clickable line with the Dutch text "Download de bij dit artikel horende bestanden". This link will let you save 0604_122.zip to your hard disk. Extract the zip file in a separate folder.

How to create the Windows installation CD ?

Doubleclick on slipstreamer.au3 in the unzipped folder. This wil open a window with 3 entry fields. The third one is greyed out until you select the Service Pack checkbox left of it.

In the first field, on the right of "Installatiebestanden", you enter the location of your i386 directory, normally C:\i386. You can also use the browser-button on the right to navigate to this directory.

In the second field, on the right of "Doelmap", you select where the ISO file wil be written.

Now you can check the Service Pack checkbox, and locate the XPSP2.exe file in the root directory of the directory you copied the files to.

The checkbox "OEM-bestanden met SP-bestanden overschrijven" will overwrite the OEM
versions with the original SP2 versions.

Last thing you need to do is to select wether you are creating an XP Home or XP Pro CD.
Unfortunately XP MCE is not available.

When you klick the Start button the process will step trough the script and show you what
files are processed. If you selected Service Pack 2 you will see a popup window stating "De geinstalleerde installatie is voltooid". If you klik OK the process continues. Only when the line
"--KLAAR!------" is showed in the original window, the ISO is ready to be written to CD. The name will be XPCD.ISO.

Now you can create a CD from this file using Nero or NTI, but mind you that you don't just copy the file to a CD. You have to select Create CD from ISO in the menu and then locate the ISO-file.

I didn't write the MCD extentions to another CD so I couldn't install those files, but apart from that the CD worked fine. During the installation Windows also asked for the files OEMBIOS.BIN, -.DAT, -.SIG and -.CAT, but I couldn't locate those on the C-drive, the PQSERVICE partition or the backups I made with eRecovery. They are on the original Win MCE Cd though, in directory i386. I skipped those files and couldn't find anything wrong with the installation afterwards.

Don't forget to write down the registration key from the label at the bottom of the laptop because you need this during install. You will also have to register your copy within 30 days after installation.

After installing Windows, you can insert your driver and application disk and configure Windows to your needs. One problem I found was the Realtec High Definition Audio that had a yellow exclamation
point in Device Manager. As far as I know the sound was OK though.

When attaching hardware to the laptop I also get warnings that some files on the laptop are not original and would best be replaced by the files from the original Windows CD. But I could just skip those warnings. Probably you won't get this when you incorporate the original SP2 files.
post #30 of 43
What do you need to protect your Windows licence from hard disk failure ?

An external USB drive with 5 Gb free space.

Acronis Disk Director (ADD) for het partitioning and formatting the new hard disk. The basic version cost about 50 Euro.

Acronis True Image (ATI) for copyig an entire partition to a file and back. Here too, the basic version cost about 50 Euro, but I don’t know if this version supports the nedeed partition type “Compaq Setup”.

Both these programs can be found on the Hiren’s Boot CD 8.8 under Partition Tools and Clone Tools. Sure this is illegal software, but untill borth programs are avalable in a Vista compatibele version, this is a usefull emergency solution.

Preparations

No need to tell you first have to setup the DVD-drive as your first boot device in your lapto’s BIOS so you can boot from CD.

Connect the external drive to the laptop laptop, put your ATI bootdisk in the DVD-drive and boot the laptop from CD. I expect you will first need to install ATI to be able to create your personal boot CD. Hiren’s Boot Disc also boots from CD, and lets you start ATI from the menu.

Select to make an image, select the PQSERVICE partitie as source, and the USB drive as target. The backup-file can be written in 1 part, but it’s a good choice to split it up in 700 Mb sections. That way you can save your backup to CD. CD’s are prefered above DVD because of their higher shelf life. When sqtored in a dark, cool and dry environment, CD’s dan be stored for 10 years, but is’t good practice to regulary make a new copy.

In the PQSERVICE partition, the password is stored that you entered the first time you used eRecovery. When you sell the laptop, you also need to supply this password. But below you will find an alternative that doesn’t need a password.

When your hard disk crashes...

Every hard disk eventually will crash. Also, a virus dan mess up the partitions and render eRecovery unavailable. In the second case you can still use the original drive, but in the first case you will need to install a brand new empty disk.

In such case you use anothe computer to copy the ATI image files back on the external hard disk, connect the disk to your laptop, and boot from the ADD boot CD (or Hiren’s Boot CD).

In ADD you create 3 primairy FAT32 partitions. The first, with label PQSERVICE, has to be about 6 Gb, the second, ACER, at least 20 Gb, and the third, ACERDATA, covers the rest of the disk. Originally the split-up was about 6-53-55, but you don’t need to use these exact figures. The second only needs to be big enough for Windows and the programs you install on C:\.
Select PQSERVICE and go to ADVANCED and CHANGE TYPE. Now change the type OCh - FAT32 to 12h - Compaq Setup. Next you set the partition active.

Leave ADD and boot ATI again. Now you choose to restore an image and browse to the files on the USB drive (select the file ending with 1). Mind you to restore the right file to the right partition.

After this you reboor the laptop from your hard disk to start eRecovery from the PQSERVICE partition. You don’t have to press ALT-F10 during boot because this function no longer works anyway. If booting fails, check in ADD that the PQSERVICE actually is the first partition an is active.

In eRecovery you will be asked for your password, installation starts when you choose for the uppermost option, system restore. Meanwhile put your ADD boot CD back in the drive so with the next reboot the laptop will boot from CD again. Now set the C-partition active, remove the CD and reboot de laptop to continue Windows install from the C-partition.

From now on you will need to boot with ADD to switch the actieve partitions each time you want to do a clean install of Windows. After installing it is safe to delete and re-create the D-partition in NTFS.

You don’t need to waste the 6 Gb disk space on a partitie you can restore at any point in time. With ADD you can format the PQSERVICE partition, reduce it to the minimum size, and afterwards enlarge the C partition to cover the unallocated space. This will take a while as ADD needs to move all data on the C partition. The more programs installed already, the longer it will take.

Contrary to a normal OEM version that needs to be registered within 30 days, this Windows version doesn’t need registration at the Microsoft site.

Alternative

If you ever need to restore Windows from a still operative PQSERVICE partition, you can create an image of the C partition at the moment that eRecovery has eformatted the C-drive and coppied all the needed files on it from the PQSERVICE partition. This is the moment that the laptop wil do it’s first reboot. Before you start the recovery, connect a USB drive with about 5 GB of free space. Doring installation you insert the ATI boot CD in the drive. That way the laptop won’t reboot from the C partition but from CD, and you can make an image of the still virgin installation, even before any personal data are entered.

Later you can use this image by first creating the three needed partition. The first partition can stay empty en can have the minimum size, but it needs to exist to continue the installation process. Now you can already set the ACER partition active, and restore the image to it.

This is the ideal backup to ad with the laptop if you ever sell it. eRecovery is not installed so nowhere will be asked for your personal password. The new user can immediately start with entering his personal settings (country, time zone, computer name, user names and passwords, etc...)

Some good advice

Buy a second SATA hard disk right now so you can test all this on the new drive. If is works with the new drive now, it will work with any other drive in the furure too.
If you plan on using the second drive internally, remember that you need special srews to suspend the drive in the slots of the drive bay. The heads of the screws slide trough the 3 mm wide L-shaped slots down first to position it on the right height, and then forward to enter the drive in the SATA connector. Without the screws the drive is suspended by the SATA connector only.
post #31 of 43
I guess I must be the record holder of the most Windows installations on the same PC...

I just tried the installation from a self created Windows CD without replacement by SP2 files again, but supplied the needed files in the cmpnents\mediactr\i386 direcory from the second CD I wrote, and this time I do have the Media Center program. I still get the warnings about the altered files that better be replaced by the original Windows versions, but all hardware works fine this time. No yellow exclamation point on the audio. When Windows asked for the OEMBIOS files I just skipped those.
post #32 of 43
Dutch/Flemish : see

http://www.dasdan.be/modules/newbb/v...0#forumpost980

For those of you who want to keep it cheap but 100% legal, and use the method with Acronis Partition Director and Acronis True Image on the (illegal) Hiren's Boot CD I described above :
You can download a free copy of Paragon Disk Manager 8 from

http://www.computeractive.co.uk/hdmanager8/index

and register this to your name. Althogh the offer has expired for several months by now, the download and registration links still work.
If you install this program on your Windows XP (not Vista) computer, you can create a bootable floppy, CD or DVD that contains a stripped DOS version of the program. But the CD still lets you create, delete, resize, convert (FAT to NTFS and NTFS to FAT), change cluster size, activate, hide and unhide partitions, and also set the partition type from FAT32 (OC hex) to Compaq Setup (12 hex). This you need to set up your hidden recovery partition, e.g. if you install a new hard disc, in case of a crash, or when you just install a larger drive. If you chose to make a CD or DVD you can even add your own files to the CD or DVD. Everyting is quite clear, and if you select a partition and richt click on it, you get a menu with all available functions. Just remember to press the Apply button to actually make all changes you requested.
The boot-CD also lets you copy an entire disk to another disc, copy a partition to another partition, ot write a partition to an image file. All USB devices that were attached to the PC when you switched it on are available in Drive Manager too. I only tested this briefly, and didn't see a selection for the destination drive, but I can't imagine there is no selection field for this. My backup was written to the D-partition.

The Paragon program isn't brand new, but neither is the famous Partition Magic 8. As far as I know there are no new releases since Symantec took over the program. The same goes for Norton Ghost 11. Both Partition Magic and Ghost look outdated compared to Drive Manager 8. I wonder what new features the new version could offer exept for being Vista compatible (To use the program for regular backups and to browse images and restore single files from them, you need to run the Windows installed program. These options aren't available on the boot CD).
post #33 of 43
I forgot to tell you that it is possible to take an image from the C-drive durinbg installation from the hidden drive, right at the time of the first reboot. The problem I encounered earlier was due to a missing hidden partition. It can be of minimal size, and can remain empty, but in order for the Windows setup program to execute at the next reboot, there absolutely has to be a first partition PQSERVICE of type 12 hex. When I set up my drive like this, the restored image continued installing Windows as if the recovery files were still there on the PQSERVICE partition.
post #34 of 43
I just purchased a Refurbished Aspire 9805WKHi from Woot for 1500 USA funds... Using the advice on this forum [thanks!] & my own preferences, here is what I did...

1. I Ghosted both hard drives via firewire before I let it boot into Windows the first time. I saved to image files to DVDs and also to an old 40gb hard drive I wasn't using. [setup temporarily in a firewire enclosure] I now have the entire pre-boot Ghost image remaining on an old 40gb IDE hard drive just in case I ever want to sell the computer or send it back in for repairs.

2. After Ghost, I let it boot into Windows & activated software & downloaded most recent drivers. I halted the auto-install program and manually installed the Acer programs I wanted to keep. I also used the Norton Removal software & registry editors to make sure Norton was completely removed. Leaving Norton on your system will cause problems eventually.... especially if you install another Anti-Virus like Kapersky...

3. I used the latest Acer RAID software to merge the two drives into a single RAID 0 Drive with 3 partitions. One is the hidden partition, one is system & one is for data.

4. After everything was working flawlessly, I ghosted this image. I then took the newest Ghosted image and transferred it back to the laptop resizing the partitions and removing the hidden partition.

5. I installed all of my progams with the latest updates. Once all of my software was working I did one final Ghost image of the entire drive with both resized parititions.

6. I went back to the cloned hard drive I made at first boot, unlocked & accessed the hidden partition & transferred all of the files to a writeable DVD. [Used steps in this forum to unlock partition] I now have the original install files readily available just in case I need them for anything.

ADDITIONAL NOTES
On my Acer the Firewire works at 40mb/sec. This was pretty speedy during all of my Ghost sessions. [USB is 30 mb/sec; SATA off of an added ExpressCard is 50mb/sec but drivers won't load during Ghost boot...]

It took about a day, while watching TV, but I now have several Ghost images to go back to in case something goes awry.

The refurbished 9805's are coming direct from Acer and do not seem to have any obvious problems. The bios updates & software updates seem to have fixed the problems that most complained about. If you are having a lot of problems, make sure you remove Norton totally... Norton will spew out a bunch of memory errors with certain programs and it is not the fault of the computer, but the preloaded software...

Thanks all & hope this additional info helps others.
post #35 of 43
Thread Starter 
Long time since my last post (high workload and other projects in the run).

I managed to do some more tests with the original 120GB/5400RPM and the 2nd faster 100GB/7200RPM HDD that I bought 8-9 months ago.

My previous Ghost copies of the original HDD (C: and D: partitions converted to NTFS) onto the new HDD showed that the hidden PQSERVICE wasn't active anymore, so I stopped trying (also because the making of the recovery DVD's though eRecovery wasn't working either).

This time I made the Ghost copy with the Bart PE 06-2005 boot CD, with the Ghost 'Force original signature' option.

On 2 of the 3 tries the Ghost copy ended at 100% with a (?) BSOD screen, the 3rd time it finally copied succesfully.

First I booted normally into XP from the copy on the 100GB disk to check the OS, no problems.
Then I rebooted to check the Alt-F10 D2D recovery option through the PQSERVICE partition: It works!!!

As I have now 2 working PQSERVICE partitions on 2 different HDD's I don't need the recovery DVD's anymore.

Unfortunately, when I use both HDD's at the same time, XP doesn't seem to recognize the 2nd HDD anymore (the BIOS does).
Could this be a consequence of the identical signatures on both HDD's?

As a final result, I want to delete the D: partition on the 100GB boot HDD (first HDD), delete the C: partition on the original 120GB (2nd HDD), resize with PQmagic, and leave a working copy of the PQSERVICE parttition on both HDD's.

Last but VERY annoying issue with my 9814: Since the beginning it still wakes up at exactly 06:25am every morning, either from standby or hibernation!
As I now leave home at 05:45am to work, I have to make sure to shut it down properly every evening.
I have no automatic updates scheduled, nor screensaver or power managed features enabled (everything is just on 100% of the time).

I can't figure out the reason of this behaviour...

I just noticed the availibilty of a new BIOS 2.14 version for the 9814 on Acer's website.
Did anyone already tried this BIOS version out? (I will anyway this weekend)

CD
post #36 of 43
I'm not familiar with Ghost's 'Force original signature' option, but if you copy a 120 Gb disk onto a 100 Gb disk, doesn't Windows recognise the 100 Gb disk as a 120 Gb one ?

The second disk I bought is identical to the original one. If I make a direct copy (both drives in the laptop) with Ghost, the ALT-F10 option also works. But I never got it to work when using images. Not all that bad for me personally, I know how to set up the partitions so the laptop automatically boots from the PQSEVICE partition, but if I ever sell the comuter, it will have to be to a person who can also manage this.

When you convert your C-drive to NTFS, the recovery program can't format the C-drive anymore as it doesn't recognise the NTFS partition. So it's impossible to do a recovery while you're converted to NTFS. The only option is to convert the C-drive back to FAT32.

I heard of the new BIOS. The laptop needs it to run Vista. It's on the Vista Update DVD that Acer sent me, but I'm terrified if I think about flashing my laptop's BIOS. If it goes wrong, you need a new system board.

A week ago, while internetting, the laptop froze. After I rebooted (pressing the power switsh for 5 seconds) the modem and audio devices were gone again. No way they could be added again in Device Manager. The first time I encountered this, when the laptop was brandnew, I took it back to the shop, and there everything worked again. But they still wanted to charge me for 20 euro (about 25 dollar). As I expected the laptop to be cured by the vibrations during the trip to the shop, this time I just administred a lot of vibrations in one burst. I switched off the laptop, lifted it an inch above the table, and then just dropped it. After that the laptop booted as usual, with sound and modem.
post #37 of 43
Thread Starter 
Quote:
Originally Posted by Roger from Belg View Post
I'm not familiar with Ghost's 'Force original signature' option, but if you copy a 120 Gb disk onto a 100 Gb disk, doesn't Windows recognise the 100 Gb disk as a 120 Gb one ?
Ghost proposes to resize the partitions on the smaller 100GB, I just accepted the proposed sizes.

Quote:
The second disk I bought is identical to the original one. If I make a direct copy (both drives in the laptop) with Ghost, the ALT-F10 option also works. But I never got it to work when using images.
In my case ALT-F10 didn't work with a standard ghost copy.
I cannot use ghost images since my partitions are already filled with up to 30-40GB of data.

Quote:
When you convert your C-drive to NTFS, the recovery program can't format the C-drive anymore as it doesn't recognise the NTFS partition. So it's impossible to do a recovery while you're converted to NTFS. The only option is to convert the C-drive back to FAT32.
No problem!
The day that I have to use the ALT-F10 recovery program I will make sure to delete/recreate/format all existent partitions (except PQSERVICE of course).

Quote:
I heard of the new BIOS. The laptop needs it to run Vista. It's on the Vista Update DVD that Acer sent me, but I'm terrified if I think about flashing my laptop's BIOS. If it goes wrong, you need a new system board.
On Acer's Website it appears as well in the XP and the Vista section.
Anyway, in my 29 year professional carreer with computers I reflashed 1000's of computers/main boards, never had one bad experience (not that it cannot happen).
If it happens I would simply send the laptop for repair to Acer (symptom: dead main board).
Anyway, with all my Acer laptops I always bought the 3 year AcerAdvantage Warranty Extension.

Quote:
A week ago, while internetting, the laptop froze. After I rebooted (pressing the power switsh for 5 seconds) the modem and audio devices were gone again. No way they could be added again in Device Manager. The first time I encountered this, when the laptop was brandnew, I took it back to the shop, and there everything worked again. But they still wanted to charge me for 20 euro (about 25 dollar). As I expected the laptop to be cured by the vibrations during the trip to the shop, this time I just administred a lot of vibrations in one burst. I switched off the laptop, lifted it an inch above the table, and then just dropped it. After that the laptop booted as usual, with sound and modem.
Looks like a bad connection/contact. Is it still under warranty?

CD
post #38 of 43
The laptop is still under warranty. I bought it end of January / begin of February, and took the (mandatory) 2 year warranty.

But according to the people at the store, once you install programs on the laptop, there's no warranty for software errors anymore, and the problem of the temporarily missing devices were all caused by the programs I installed on the laptop. The only programs I had installed on the laptop by then was McAffee, BS player and the FFDShow codec pack. In other words... they just tried to brush me off.
post #39 of 43
Thread Starter 

Almost three years further...

After 4 years of daily use my Aspire 9814 still wakes up from standby or hibernation mode every morning at exactly 06:24:55...
I'm so used to it that it barely bothers me.

Laptop still works great (with the initial MCE2005 preload software installation!).

An additional weird behaviour appeared almost a year ago when I bought my brandnew Samsung UE32B7020 LED backlighted LCD TV.
My Aspire started to wake up randomly during the day, evening or night when I was at home, and again from standby or hibernation.
It took me a few days to understand what was happening.
The laptop reacts by waking up on any key press from the Samsung remote command set of the TV!
Disabling the IR-port in BIOS and even deleting it from Windows Device Manager didn't help.
I had to mask the IR-sensor on the front of the laptop with three layers of black tape before it stopped reacting to the IR signals...

So far so good...
Recently I decided to expand the SODIMM memory modules from 2x1GB tot 2x2GB (is supported on the 9814).
Swapped the modules and started the laptop: POST OK, entering BIOS setup.
Weird, detected amount of memory is 3GB, not 4GB...
Starting up into Windows, complete black LCD, no video signal.
Windows is running fine, I can even logon blindly and shutdown it properly using the on/off switch.
I checked/tested the two 2GB modules separately (1x2GB) during several days, no problem with video/LCD.
Checked also 1x2GB + 1x1GB and 1x1GB + 1x2GB (3GB of total memory), BIOS reports correctly but again no video/black screen in Windows.

Finally I contacted Acer through their online support site and got a case number.
They contacted me the next day to inform me that there is a hardware fault on the main board of my Acer and that it has to be replaced...
As my Acer Advantage 3 year extended warranty is now expired since a year this is out of the question (repair costs!) and I will have to live with only 2GB of RAM.

Should have upgraded memory a year ago, main board swap would have been done under warranty...

Now that I think of, the daily wake up, the weird behaviour of the IR-port are probably also due to hardware failure on the main board.
post #40 of 43
Did you check to see if there is a new BIOS made available since you first have this notebook? And if you don't use 64-bit OS, 4GB ram would be a waste.

cheers ...
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