OK I have had just about all I can take of the outsourced support.
I seriously tried to give these guys the benefit of the doubt... but seriously... There is a major communication barrier when your support goes to non english speakers. They just aren't customer oriented or understand the demands/needs of the american consumer like another american would. Not to mention the fact that by agreeing to this I am supporting another company who is outsourcing jobs... My job could be next one day.
Besides all of that I am completely dis-satisfied with the support I have received from Dell. I have to call several times before I find someone reasonably competent to speak to. On top of that.. each and every time an indian or south american call center answers the phone... the tech takes FOREVER to look up my account info. I swaer.. just to check simple things like the status of a service call it takes about 20 minutes on the phone with the tech. I just don't have that kind of time.
Does anyone else here feel similar?
A.F.
I seriously tried to give these guys the benefit of the doubt... but seriously... There is a major communication barrier when your support goes to non english speakers. They just aren't customer oriented or understand the demands/needs of the american consumer like another american would. Not to mention the fact that by agreeing to this I am supporting another company who is outsourcing jobs... My job could be next one day.
Besides all of that I am completely dis-satisfied with the support I have received from Dell. I have to call several times before I find someone reasonably competent to speak to. On top of that.. each and every time an indian or south american call center answers the phone... the tech takes FOREVER to look up my account info. I swaer.. just to check simple things like the status of a service call it takes about 20 minutes on the phone with the tech. I just don't have that kind of time.
Does anyone else here feel similar?
A.F.
