Originally Posted by Borgath
I am new to the forums and I have been reading for awhile now, anyway, I ordered a Dell Inspiron XPS on March 2nd and the estimated ship date was March 17th. Well, today is March 17th and with all the problems with the XPS that have been going on I decided to call and check the status of my order. I called this number:
The person on the phone (spoke fluent English!! WOOHOOO) said that my order would ship before or on APRIL 14th!! HOW MUCH BS IS THIS!!!! I am going to cancel and buy a laptop from someone who actually values me as a customer!
Thanks for letting me rant!
Not sure that's the way to go.
First of all, they have no idea when your notebook will ship. It's 100% dependent on the manufacturing process. I received my XPS early last week. According to what I was told by customer care, I SHOULD be receiving it Friday
You simply have to understand that customer care simply doesn't know. Calling them is useless, and the ship dates they provide are simply wrong.
Second of all, your notebook is being held up because of a production problem. Some have heard it's because of the WUXGA screens being in short supply. Others have heard it's because of a bad batch of batteries they received. I believe neither. I believe it's because of the problem we reported with the Radeon 9700 mobility. Dell basically has a bad batch of GPU's that aren't performing to spec.
Dell has two choices with this. Build and ship them anyway, and accept the high failure rate in the field... OR... halt production until they can solve the problem. I feel they are doing the latter, which is why your notebook is delayed.
To blame dell and say they don't care about you as a customer is only half true. Sure, they want your money. But they don't want you bashing them after the fact when you get a notebook with a bad graphics board.
Seriously. If you cancel now, you're stuck waiting anyway for another vendor to come out with a machine with the same specs. Dell is first to market with this kind of machine, and there's always a chance that there will be a problem with cutting edge gear. Now that my GPU issue was resolved with a vidcard swapout, I'm having no problems with my XPS. It's truly a fast machine that was engineered somewhat well.
No, I don't work for dell, I don't have any vested interest in Dell's success or anything like that. The situation just is what it is.