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Dell must be nuts!!! - Page 3

post #41 of 48
I'd give the XPS the benefit of the doubt. There is going to be some glitches with releasing a new system. Alienware even went though it with the second release of the Area 51m. If it is the system you have your heart set on then it surely is worth waiting for. (as did the first owners of the A51m) -my 2 cents.
post #42 of 48
Thread Starter 
Karl,

You, my friend, are a Dell sympathizer!!!

Anyway, the company that doesn't care for its customers is a company that will eventually fall. I would rather not buy Dell's products if they aren't going to "care" enough to give me valid information or any information at all!

Oh, and the excuse that "every" new cutting edge product goes through some sort of problems is NO good excuse. They should should put every configuration through tests, and they should put every computer that comes off the line through tests as well. Paying 2000-3000 for a laptop should automatically say that you are not going to have problems with it later on down the road that were overlooked by the manufacturer.

post #43 of 48
considering the failure rate and how many laptops dell ships per month vs other companies its acceptable to them and to everyone who gets a pristine system I do believe theres a few of you who have Perfectly working fine XPS's am I right?
post #44 of 48
too bad dell serve doesnt allow you to search by system.

now wed be able to see how many returns or calls that generates

but we all know dell is still using a system that routes inadequetly and is based on 10 years ago technology
post #45 of 48
I cant imagine it being easy to integrate a better one considering Dell's incredibly high growth rate think Nvidia Post early 90's
post #46 of 48
Quote:
Originally Posted by Borgath
Karl,

You, my friend, are a Dell sympathizer!!!
No. I am not. There are three types of people in this world.

Optimists (people who say "the glass is half full"),
Pessimists (people who say "the glass is half empty"),

Then there's the category I fall into.

Realists ("Dammit, another glass I gotta wash.")

Quote:
Anyway, the company that doesn't care for its customers is a company that will eventually fall. I would rather not buy Dell's products if they aren't going to "care" enough to give me valid information or any information at all!
You have the right to do so.

Quote:
Oh, and the excuse that "every" new cutting edge product goes through some sort of problems is NO good excuse.
It's not an excuse. It's *the way it is*. You can only do so much testing in a controlled environment. Eventually, you gotta kick the bird out of the nest and see if it flies in the real world. I've been through enough engineering rollouts in my day to know that NO amount of testing can uncover what "everyone else" will eventually find.

Quote:
They should should put every configuration through tests, and they should put every computer that comes off the line through tests as well. Paying 2000-3000 for a laptop should automatically say that you are not going to have problems with it later on down the road that were overlooked by the manufacturer.
HA! And you think the delays are bad *NOW*?
post #47 of 48
Quote:
Originally Posted by Microsoft
too bad dell serve doesnt allow you to search by system.

now wed be able to see how many returns or calls that generates

but we all know dell is still using a system that routes inadequetly and is based on 10 years ago technology
So what system would you use?

No offense, but unless you personally know of a better "routing" system that would work for a multinational corporation of this size, your statement really carries no weight

But i'm a jaded aging engineer who's just about seen it all.
post #48 of 48
yeah if you could organize something so quickly it would be awesome but im surprised dell isnt overwhelmed with large orders and returns and whatnot
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