Originally Posted by DELL-Machina
Well you have to understand that people who get upgrades are case by case basis and usually are people who either had a string of frustrating issues or a definetely trashed machine (insert horrible physical accident). Of those people rarely people will get an "upgrade" Dell tries to the best of there knowledge and capabilities to replace said system and the ones who usually get a boost are ones who had pretty high end parts you couldnt replace off the bat because nothing esle comparable is avaialble.
Example: M170 2.26Ghz Cpu, 4Gb Ram, 80GB 7200 RPM harddrive
would be a tough unit to replace because so few 2.26ghz cpus were available on top of that 4gb of ram was even more rare in systems. The easy thing for Dell to do here is not order such rare part but rather just build a comparable system such as a CoreDuo2 thats about equal or better than 2.26ghz cpu and equal amount of ram because M1710s roll off there production lines this is the quickest way for them to solve the problem rather than hunt for parts that could leave the user without a system for god knows how long.
For those who get upgrades (which is SMALL I mean maybe even 5% or less of total owners) Consider yourselves lucky. For those expecting too much give up and please be happy that they can fix your system as other companies are extremely harsh with there warranty replacement methods and some dont offer any kind of replacement altogether.
Exactly. I consider myself VERY lucky, but then again, I did have numerous issues with my old 9300 (MANY replaced parts).
And when I did finally send my 9300 in, it was because of overheating, and the problems were beginning to look like they were warping the bottom of the unit (not kidding).
My replacement was a major surprise as I was told I would get an Inspiron 9300 of the exact same (or quite close) specifications to what my previous system was. I was fine with that, but getting the 9400 was awesome. I didn't expect it, and no one should. If you get it, great, rejoice. But if not, don't cry about it.