No upgrade, oh well

Sounds as if you "spilled" the Coke intentionally to get a free upgrade.

Anyone else get this impression?

Yes......i did.

Yeah, and now he's upset he didn't get an awesome upgrade. That's the impression I got.

Well, that's not the impression I got. Crying that they're giving your original video card back because it tests out fine doesn't sound like it was an accident.

Man - cut the guy some slack. The same people claiming he is out for a free upgrade are cheering when people post "I got a brand new 1710 for my gen2". Fact is he got unlucky. If you wanted to ensure you were getting a new laptop, I am sure you could do better than spilled coke.

At least with complete care you are still covered if anything else happens, or the new system is unstable.

BigTymer

Just giving my impression of his "spilled" Coke, and crying about getting his original video card back instead of a newer model, BigTymer. Dell could very likely kill the Complete Care program if they determine there is too much fraud happening with people killing their systems trying to get a free upgrade before their coverage lapses.

I know what you mean. But in his defense, he came onto the boards about 2 weeks ago I guess and said that a coke had been spilled on his computer and Dell had taken the computer for work. He asked us what we thought would happen, i.e. whether they'd repair his current system or replace it. Most of us told him based upon what's been happening, that likely he'd get an m1710. Making a new thread, that sort of, admittedly, has a bit of a whiney tone (though I think his real intention was to update us) was probably not necessary. And if he had put the OP of this thread instead at the bottom of his last thread I don't think anyone would have thought twice about it.

Try Mountain Dew next time. It packs more of a punch!!

"Dude (Dell speak), like I just spilled a whole can of da Dew on my synth lap."

Dell support (speak this with an Indian accent).

"Hello, my name is Billy Bob, did you try to run diagnostics on the unit?"

Well you have to understand that people who get upgrades are case by case basis and usually are people who either had a string of frustrating issues or a definetely trashed machine (insert horrible physical accident). Of those people rarely people will get an "upgrade" Dell tries to the best of there knowledge and capabilities to replace said system and the ones who usually get a boost are ones who had pretty high end parts you couldnt replace off the bat because nothing esle comparable is avaialble.

Example: M170 2.26Ghz Cpu, 4Gb Ram, 80GB 7200 RPM harddrive
would be a tough unit to replace because so few 2.26ghz cpus were available on top of that 4gb of ram was even more rare in systems. The easy thing for Dell to do here is not order such rare part but rather just build a comparable system such as a CoreDuo2 thats about equal or better than 2.26ghz cpu and equal amount of ram because M1710s roll off there production lines this is the quickest way for them to solve the problem rather than hunt for parts that could leave the user without a system for god knows how long.

For those who get upgrades (which is SMALL I mean maybe even 5% or less of total owners) Consider yourselves lucky. For those expecting too much give up and please be happy that they can fix your system as other companies are extremely harsh with there warranty replacement methods and some dont offer any kind of replacement altogether.

pffft, a coke spill and you're wanting a new Laptop? I've had Laptops require a complete new outter shell and Motherboard and Dell just sent me the parts to put on the system. I've had another one have half a beer poured in it and it didn't get a whole unit replaced either. I got the lower half of a D600 a customer let me have that was dropped in a mud puddle (they didn't have Complete Care) and I know there's parts I can salvage from it (sadly the drives, memory, and Screen have been removed.). Generally Liquid spills won't trash a laptop that bad.

I think he was hoping for a new vid card, but wasnt 'whining' for a new laptop. Thtas what i got from it.

shit, when you get it back just keep sending it in with over heating issues, they will eventually give you a system swap. if dell chooses to send you another gen 2, you cant help that. you just need to pray

Exactly. I consider myself VERY lucky, but then again, I did have numerous issues with my old 9300 (MANY replaced parts).

And when I did finally send my 9300 in, it was because of overheating, and the problems were beginning to look like they were warping the bottom of the unit (not kidding).

My replacement was a major surprise as I was told I would get an Inspiron 9300 of the exact same (or quite close) specifications to what my previous system was. I was fine with that, but getting the 9400 was awesome. I didn't expect it, and no one should. If you get it, great, rejoice. But if not, don't cry about it.

ya, you never know with dell, my system replacement was a substantial upgrade, but i still didnt like the fact they downgraded my gpu (i had a 7800gtx and got a 7900 gs, which is just not as good as the 7800 gtx, i know there is a way to make the gs into a gtx, but i am still complaining) and they sent me a new system and it is a downgrade from the first system replacement, and it doesnt have a gtx card so it is a waste of time... i am still going to cry about the situation for sure, i will do what ever it takes to get what i want