To keep you posted, here's an update on the situation!
I have sent back my computer April 8th and sent it back via UPS. I deposited the parcel at their storehouse. At this point, I thought the case was over. How wrong I was. My 7 steps through hell and back:
1. 2 weeks later, using the UPS tracking number, it seems that the parcel is stuck at the storehouse somehow. I give UPS a phone call to find out what's going on. Of course they didn't know, and said perhaps the parcel has been "forgotten" (!!) or "lost". As a result, they opened an investigation which takes a week to complete.
2. A week later, UPS hasn't made much progress. However, I must acknowledge their efficiency. The flabbergasting findings of their local Sherlock: "your parcel didn't arrive and is probably lost, sir".
Didn't know that. The lady told me their investigation takes a week, but their vision of a week is "8 business days".
3. A few days later, I received a fax from UPS - the parcel is officially "lost" and I have to go through the regular procedure to get a refund. How they possibly managed to lose at the storehouse a parcel that takes more space than a 4-year old child is beyond my understanding. I'd say someone stole it...
First problem - they don't want to refund customs. I have paid a 19.6% VAT when I received the laptop, so it sounded just logical to get it back when I send it back. UPS has a different point of view. They cannot refund customs - over $600 - and yet this is ridiculous, since the computer was supposed to go back in America. I told the UPS lady it was only right to receive a refund. Her answer: "We don't make laws, sir".
Second problem - I have declared the computer in US Dollars, of course. Problem is, UPS decided to convert it in Euros, because "you're sending the parcel from France, sir". What they don't seem to care about is that the dollar has gained grounds and is stronger than it used to be two months ago, which means that the insurance price has decreased by over 5%. UPS lady's point of view on that problem: "we do not rule the stock exchange, sir". O_o
Synchronisation at its best: I received the same day an "administrative proof of exportation" informing me that the clearing through customs is regular...
4. Okay, at least I attempt to get a refund on the laptop itself, so I send them all the necessary paperworks and wait for the required 4-week for them to refund me - or not - depending on their mood.
5. Today (one month later), I received a letter from UPS; they refunded the computer's price!
But not the shipping.
Instead, they will send me at a later date a credit note for the shipping amount, so that I might use their services again. Uh... right.
$180 lost. I'm not sure this is allowable - if anyone went through such a process, did they refund you the shipping as well or did you only get a credit note?
6. Finally, I gave the customs a call to find out if UPS blathered about the VAT. Well, they didn't. The lady even said, "Sir, this is normal. For example, let's say you send back the computer for repairs; when company sends it back, you are required to pay the VAT again".
I'm awe-struck. She understands my problem: "Sir, I understand this seems monstruous to you, but it's the way it is".
To sum it up, trying this Sager cost me around $800. It would have been a wiser idea to stay in my bed the day I ordered the 8890. To be perfectly fair, PC Torque did what they could to make things right, but mother luck wasn't on our side.
I would really laugh at this story if so much money wasn't involved. I believe it will make you laugh at my expense, so enjoy