Originally Posted by EmeraldICE
I have tried to e-mail them before, but i always get an e-mail back that says
"We did not find you in our records" or something like that.
But, can i e-mail them without being a buyer?
Your address would have to be already in their database for them to recognize you as a customer and provide support to.
E-mail is a great selling medium where questions about the product and services can be answered. I wish that they would change this policy and accept "sales" e-mails. I can understand support requiring valid customers, but sales should answer sales related e-mails.
I found an IRC channel that is frequented by Alienware reps which may be a way for you to get some questions answered.
OP's in the channel would advise that it is not a tech support medium, but I have seen helpful discussions in that channel in te few times I have been there.