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ATTN: All Dell 9400/e1705/m1710/m90 owners!!! - Page 9

post #161 of 352
2/24/07 at 1:41am
Yeah, so much for Monday or Tuesday... Dell is great at stalling important issues it seems. Then again, they probably don't think its that important right now. Just think of the money to be made from out of warranty hardware replacements and new systems when people get sick of the BSOD's.

Oh yeah, by the way... I haven't even been using the new system for 2 days and have gotten the memory parity error BSOD 2 times! I forgot to bring my meter home with me to check this new system though. I will report back on that next week sometime. New system is pretty nice, but Dell screwed me around again on the hardware specs (even though it was expected...) I won't get into that here though, as I have lost all of my patience with Dell over my problems. I could fill a whole new topic at this point, lol.

Thanks for keeping us in the loop Viriiguy!
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post #162 of 352
2/24/07 at 9:56am
Thread Starter 
I understand EXACTLY how you feel KraziePop. Dell has promised me grounded adapters AND a response for a while now. I am pretty fed up with them myself and I doubt if I will ever buy another Dell again. Since this whole mess started, I have stopped buying Dells for my clients as well.

Currently I wish I had bought that Compal Hel80 instead. Unfortunately all any of us can do at the moment is either wait, or call and harass them until they give you a grounded adapter.

Anyone who is rather fleuant in FCC Regulations, please PM me.
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post #163 of 352
2/26/07 at 1:58pm
i just got an e1705 beginning of feb..however i havent noticed any tingling from the bottom of my laptop...i was wondering how many of you have ur adapters plugged into surge protectors...i dont mean power strips...i mean actual decent surge protectors...my surge protector has a 3 prong plug..so if the adapter is plugged into the surge protector it should ground the circuit...it needs more investigation...might be a temporary fix..not good if you travel with your laptop a lot
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post #164 of 352
2/26/07 at 3:10pm
also can everyone with the memory parity error please post the amount of Ram and the speed eg. (2GB 533mhz)..only people with errors...i want to check for a pattern....memory parity errors could also be due to faulty memory
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post #165 of 352
2/26/07 at 3:18pm
guys also read this document from microsoft. Its about memory parity errors.

http://support.microsoft.com/kb/101272


there are many reasons for parity error. electrical problems is only one. If your memory was damaged by excess electricity, its fair to assume that your cpu would have been damaged before, because CPU's tend to be more sensitive to voltage/current changes
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post #166 of 352
2/26/07 at 5:00pm
Quote:
Originally Posted by josin3500
my surge protector has a 3 prong plug..so if the adapter is plugged into the surge protector it should ground the circuit.
If your adapter doesn't have that 3rd prong for the ground, I'm pretty sure your surge protector will not ground it since the only thing plugged into it is the hot and neutral wire for the adapter. So, no path for a ground to the chassis. I ordered a E1705 last week. Now y'all got me worried.
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post #167 of 352
2/26/07 at 7:31pm
I do not have the three pronged adapter, and I have been getting memory parity errors everyonce in the while. I can't really test this cause I don't have one of those adapters, I'm confused as to why dell wouldn't give out grounded 3pronged adapters to begin with. Please keep us informed on anything relating to this issue.

I have to get my hands on one of those tester thingys.
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post #168 of 352
2/27/07 at 12:14am
Quote:
Originally Posted by Jhac13
I'm confused as to why dell wouldn't give out grounded 3pronged adapters to begin with.


2 pins power cords are cheaper than 3 pins ones. With the amount of products Dell is selling, it could well make a difference in cost.

My 9400's AC adapters (I ordered a spare one) all have 3 pins plug on the adapter side, but only 2 pins on the wall outlet side. I've contacted Dell ANZ and they've agreed to send me replacement power cords.

EDIT: A correction - my current power cords are 2 pins on BOTH ends, see my post below.
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post #169 of 352
2/27/07 at 1:27am
ANOTHER Dell Asia/Pacific result! Damn Dell US need to get their act together....
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post #170 of 352
2/27/07 at 9:36am
Thread Starter 
Lucky Buggers.
I was promised 2 grounded adapters 2 weeks ago. Still not a hide nor hair of them. anytime I order Dell parts I usually have them the next day.
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post #171 of 352
2/27/07 at 2:12pm
You were also promised a result last week too. No news on that i take it?
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post #172 of 352
2/27/07 at 3:18pm
Thread Starter 
No. I did write Mike B. again, and his response was, "I'm still clarifying some of the details with our engineering team. I want to be 100% accurate before passing on information. It shouldn't be too much longer. I appreciate your patience."

So it kinda sounds to me like we are all about to get royally boned. But only time will tell.
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post #173 of 352
2/27/07 at 5:42pm
Just a correction: my current power cords have actually 2 pins on both ends. In other word, my AC adapters take 8 sharp AC inputs. However, my adapters are also REV A02, the same as the replacement the_scotsman received, so I think new power cords with 3 pins on AC outlet side might just do. Let see what Dell sends me today...
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post #174 of 352
2/27/07 at 6:54pm
This is just great: they sent me two UK power cords, which do not fit Australian AC outlets.

Also, the end of the cords which plugs into AC adapter has 3 pins, while my AC adapters only have two ('8' sharp). Does this mean they should really send me AC adapter replacements with 3 pins end to end instead? I've contacted Dell and hopefully they can have this sorted out soon.
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post #175 of 352
2/27/07 at 7:04pm
Yes, you need a whole new adapter assembly...not just a new cord...
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post #176 of 352
2/27/07 at 10:29pm
Thanks for the information. I've just got off the phone with Dell ANZ and they are sending me AC adapter replacements with Australian power cords. Hopefully no mixed up this time.

So far the support provided by Dell ANZ is not bad. After all, they did respond to my requests promptly and they do understand issue.
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post #177 of 352
2/27/07 at 11:26pm
Add the small laptops to the mix...Inspiron E1405;Intel® CoreTM 2 Duo T7200 (2.00GHz, 4MB L2 Cache, 667 MHz FSB)... Brand new out of the box, 5 minutes, Bamm, BSOD... running the 3 hour diagnostics on it now, and I did check the voltage and did not get any readings, I will try again to check for fluxuations... BTW I have the 2 pronged plug, must have to get a grounded one... does anyone know if it there is any long term damage associated with this problem? should I go ahead and ask for a complete replacement now?
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post #178 of 352
2/28/07 at 1:13am
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post #179 of 352
2/28/07 at 1:25am
I asked Dell for a 3 prong, they say they are not made for the E1405. Also claimed that since the converter converts AC to DC there is no need for a 3 prong! I guess I need to find some way to dispute that, but the guy would not send me one at any rate. any ideas?
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post #180 of 352
2/28/07 at 1:56am
Thread Starter 
If you would read thru the thread, you would see we are currently working on tryig to get Dell to give us 3 pronged adapters for this problem. Currently we are awaiting Dell's final word on this issue.
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