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ATTN: All Dell 9400/e1705/m1710/m90 owners!!! - Page 15

post #281 of 352
Quote:
Originally Posted by Dell_CA
Thank you for your patience with this issue. Again, we will have a post with more details on the Dell corporate blog, www.direct2dell.com next week. I encourage you to continue the discussion there if you have any further questions. Thank you, Mike Dell customer advocate.
I didn't see any post on the direct2dell.com blog about this issue, this week. Due to my HD failures, Dell has agreed to replace my 9400 (I did not pursue the power leak problem). It will be interesting to see if it comes with a three prong adapter.
post #282 of 352
my integrated network card (NIC) died suddenly a couple days ago. I think the EEPROM on the card got corrupted(pretty sure). I dont know if this had anything to the current problem. I havent noticed any kind of tingling when i touch the screws on the bottom. Since dell is not goin to fix this problem i think im gonna buy one of the 3 prong adapter. Below is a site that sells them for about 30 bucks...dont know if theyr reliable but i am considering buying it from them

http://www.simplemicro.com/index.php...91&persist=yes
post #283 of 352
It's great that using a 3-prong adapter eliminates the problem, but what is the source of the stray voltage? It has to be because some component inside the PC is in direct contact with the metal chassis, right?
And this means that there are other ways of fixing this besides using a 3-prong power adapter...

Besides, current is NOT supposed to lack to ground, unless something is seriously wrong. (At least here in europe) So that means that a 3-prong adapter will just take the voltage to ground, which basicly isn't supposed to happen anyways.
post #284 of 352
http://www.dupie.be/dell/tests.html

Check this. I just did some tests on my portable. If u connect a USB device to it, it uses that as ground ! Hope your usb devices will not break down !
post #285 of 352
I wouldn't worry about your USB devices...the stray voltage is just using the ground path on the USB device (which will only happen when you use a USB device that also uses external power). I bet the voltage won't drop if you plug in a flash drive or something.
post #286 of 352
Just called with dell. I start to call him, and say I have 100volt on my laptop, he said I needed to shutdown laptop directly!

And 5 minutes later, he sais its normal ! Every laptop has it ... WTF losers
post #287 of 352
Quote:
Originally Posted by dupondje
http://www.dupie.be/dell/tests.html Check this. I just did some tests on my portable. If u connect a USB device to it, it uses that as ground ! Hope your usb devices will not break down !
That's consistent with what I have experienced. I've gotten quite a few static jolts when plugging my USB hub into the the 9400. Keeping things is perspective, a static hit can be 1000's of volts, but very low amps. My 9400 is providing 0.25 amps. That's 250 to 300 milliamps, which is significant. Anyone else measuring amps? I've discussed this problem at length with two friends who are knowledgable in electronics. They agree that the stray current is not so much a problem, as the potential for static discharge backtracking. In other works, electricity, like water, chooses the path of least resistance. What this means is that, with some kind of connection established between the circuitry and the case, when combined with no ground, this would drive any static hit through the circuitry rather than to ground, with the potential of causing damage. Maybe this is the real potential problem with these units. For those who say this is normal, I disagree. My subsequent test of the Inspiron 8200 showed 0.5 volts. I've had other laptops such as the Compaq x6050US that did not seem to have these kinds of problems.
post #288 of 352
Quote:
Originally Posted by Dell_CA
Thank you for your patience with this issue. Again, we will have a post with more details on the Dell corporate blog, www.direct2dell.com next week. I encourage you to continue the discussion there if you have any further questions.
Well, that week has come and gone, with none of the "more details" promised. Pretty nifty water-cooling setup though... Anyway, we can now add "screen periodically blacks out" to the list of symptoms. Does the condition of anyone else's machine also seem to be deterioriating?
post #289 of 352
A senior technical agent with Dell Canada told me (via a Dell Canada Executive Support person) that the Inspiron 9400 is now only shipping with a three prong adapter (Dell part No. 310-7712). My replacement 9400 will ship with this adapter. However, I have to purchase a replacement for my second adapter.

Edit: Yes, I have had video card problems too. I had frequent flickering of the screen when I was still using the X1400 video card. When I switched to the NVIDIA 7900 video card, the flickering stopped, but I still periodically get moments when the screen on an external monitor just goes black for a few seconds, then comes back. This has only happened a couple of times.
post #290 of 352
Thread Starter 
This is GREAT news!!! And if true, then We won
post #291 of 352
I wouldnt consider it a win until everyone with a two-prong adapter has a 3-prong adapter.
post #292 of 352
Quote:
Originally Posted by nissanztt90
I wouldnt consider it a win until everyone with a two-prong adapter has a 3-prong adapter.
Likewise--and I believe Dell owes some of us a replacement laptop.
post #293 of 352
Quote:
Originally Posted by GlenT
A senior technical agent with Dell Canada told me (via a Dell Canada Executive Support person) that the Inspiron 9400 is now only shipping with a three prong adapter (Dell part No. 310-7712). My replacement 9400 will ship with this adapter. However, I have to purchase a replacement for my second adapter.
What is this I hear? Have they actually decided to fix a problem that they told us wasn't there?? Last time i heard from a dell technican it was perfectly normal to have 65 V or more of stray voltage. However this is great news. Hopfully they decide to send out replacement adapters, at least to those who has reported the problem.
post #294 of 352
Well, I just called Dell Canada. The rep was very helpful. He found a part related to 9300 (3 Prong and Adapter). He told that they would send it Thursday March 29th) and I would probably have that on Friday. I will post results here.
post #295 of 352
Thread Starter 
I guess I will pull my laptop out of storage and try to call them later today myself. See if anything comes of this.

Virii
post #296 of 352
im skeptical about dell. I got my 3rd replacement computer which was built on the 21st. I got it 2 days ago and it still uses the 2 prong adapter. I had 3 replacement due to other issues...that last one being that my ethernet card flashed its bios automatically...i dont know how thats possible but it has a corrupted EEPROM
post #297 of 352
Quote:
Originally Posted by josin3500
im skeptical about dell. I got my 3rd replacement computer which was built on the 21st. I got it 2 days ago and it still uses the 2 prong adapter. I had 3 replacement due to other issues...that last one being that my ethernet card flashed its bios automatically...i dont know how thats possible but it has a corrupted EEPROM
I'm expecting my replacement 9400 in the next week or so. I'll report back on which power supply it arrives with. I also plan on extending the warranty on this new 9400 to three years. So if it keeps frying itself, Dell will just have to keep replacing it.
post #298 of 352
Thread Starter 
I just spoke with Dell myself. They would not SAY I was getting a grounded adapter with my replacement system. He only said it would be in the notes. Also he said It will take 3 weeks for me to get mys ystem. He said they would call me in one week and confirm my replacement. Las time I heard this, after two weeks I called Dell only to find my order never went thru and was lost in the system, so we shall see.

I should point out I did not WANT a replacement system, I just wanted a Video card and a grounded adapter. Ah well, back into storgae the ole beast goes.
post #299 of 352
I think im never going to buy another Dell.
post #300 of 352
all things considered i dont think ill buy a dell again...I hope this one works for atleast next year and half.
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