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ATTN: All Dell 9400/e1705/m1710/m90 owners!!! - Page 4

post #61 of 352
2/4/07 at 3:51pm
Dell has replaced 2 of the 2-prong adapters for 3-prong adapters?

Are you a Dell Reseller or Tech or something or just a normal Customer in regards to getting support?

I am jsut trying to get the info striaght before filling out the UNresolved Issues form.

Thanks ViriiGuy
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post #62 of 352
2/5/07 at 12:02am
Thread Starter 
No Dell has replaced two Laptops. But both laptops were brand new. I am a tech, not a Dell tech, but a tech none the less. I hope to hear something from them in the next day or two as to how they will deal with the grounding issue.

Thanks,
ViriiGuy
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post #63 of 352
2/5/07 at 12:29am
Well, I sent an email to Dell yesterday and I got a reply today, saying that they are going to send me out a replacement part??? I have no idea what this part is, if it's the ac adapter, or if it's a whole new laptop, but I told them about the stray voltage and that I feel that my health and the health of my laptop are at risk with this ac voltage, since the interals of the laptop are rated for DC only, and they just said that they are sending out a "replacement part" so??? Hopefully a new laptop, but I highly doubt it, it will most likey just be the ac adapter. They're sending something out heh.
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post #64 of 352
2/5/07 at 12:31am
nah, it will be a new AC adapter for sure...there is NO need for them to replace the laptop.
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post #65 of 352
2/5/07 at 12:33am
That's what I was thinkin, just was kinda hoping a whole new lappy, cuz I don't wanna have it to break after the year warranty is up....that would be real shifty!
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post #66 of 352
2/5/07 at 12:50am
lol!
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post #67 of 352
2/5/07 at 12:56am
That's not funny :-( That would be the exact opposite of funny!
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post #68 of 352
2/5/07 at 1:02am
Oh...I thought you meant something else sorry...

No, it would be a real pain if that happened...
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post #69 of 352
2/5/07 at 2:40am
I emailed Dell about the issue 4 days ago, and they don't seem very inclined to write me back with an answer. If I don't get anything back tomorrow, I will be sending another (more impatient toned) letter of disapproval.
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post #70 of 352
2/5/07 at 9:38am
it seems that support is hit or miss depending on the level of knowledge of the support tech... business as usual.

I love DELL, but Ijust wish it wouldn't be so hard to make some of their techs realize what we already know.
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post #71 of 352
2/5/07 at 9:44am
Thread Starter 
I have sent an email off to one of the higher ups that I was dealing with the other day. I explained in detail the problem, sent him a link to this thread and explained the solution. I also stated that I expected Dell would do the right thing and suppl us with the grounded adapters that we should have had to start with.

I hope to hear back from him today or tomorrow. So hopefully we will get the response we need and soon.
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post #72 of 352
2/5/07 at 9:56am
Hopefully that will get the ball rolling and ensure the entire Support Staff has access to the nature of this widespread issue.

I will be patient, andattempt to get this resolved later this week...
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post #73 of 352
2/5/07 at 10:33am
Quote:
Originally Posted by PcGeek04
it seems that support is hit or miss depending on the level of knowledge of the support tech... business as usual.

Thats EXACTLY what i've noticed...it depends on what day of the week it is, what time of the day, and which tech i get to talk to. Because i've talked to 5 diff techs and only this one thru the email has said that they would replace my adapter...The first two straight up said NO, and one said that I had to purchase it myself, and then the 4th said that I would have to talk to a supervisor, and wait until monday, and finally the last one through the email right away, new exactly what was going on, and exactly how to resolve it. Weird....
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post #74 of 352
2/5/07 at 10:36am
Thread Starter 
Quote:
Originally Posted by 86z28iroc-z
and finally the last one through the email right away, new exactly what was going on, and exactly how to resolve it. Weird....


Not all that weird. I have been in regular contact with Dell about this problem for the last couple weeks. So hopefully it will all be set up to take care of us soon.
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post #75 of 352
2/5/07 at 10:51am
That's a good deal that you're in contact, and hopefully something does it aroused in this situation, and then Dell will be very well aware of this problem, and be ready for future problems with everyone that they sent those NON GROUNDING plugs to!

It just doesn't make sense to me....

Oh well, hopefully in the end Dell will just be aware of it, and ready to correct!
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post #76 of 352
2/5/07 at 1:07pm
wow...nice sticky if I must say...yep, its time for me to get a new multimeter as well...
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post #77 of 352
2/5/07 at 6:15pm
I am waiting until you guys have worked the bugs out or Dell allows us a single point of contact on this issue. I want a replacement adapter to prevent the AC stray voltage damage, yet don't have the time to be sent to help-line hell...

Sorry for riding on your backs on this one, but there is just not enough time in the day to try and explain this and play support-rep-roullette waiting for a fix.

I eagerly await an easy to follow response - and THANKS to everyone who is on the front lines making this happen.

PixelFreak
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post #78 of 352
2/5/07 at 6:39pm
Damn, you poor bastards...

Dell Asia Pacific (Asia / Australia / New Zealand) are absolutely fantastic.

All I did was send one tech support email. The next day I received a phone call FROM THEM explaining that THEY were going to send a 3-pin AC adapter to give the laptop better grounding (so they obviously knew what I was talking about).

The NEXT DAY I received the adapter, and all was fixed.

So from the sending of the email until I got the new adapter was 3 days....thanks Dell Asia Pacific!
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post #79 of 352
2/5/07 at 6:51pm
Maybe we all need to move to Japan then...LOL

I htink Hawaii is under Asia for alot of support... I know Nissan and Lexus Cars are under JAPAN for sales and warranty work...
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post #80 of 352
2/5/07 at 9:49pm
***snip***
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