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area 51 m 7700 shuts down

post #1 of 22
Thread Starter 
my area 51 m 7700 shuts down unexpectely while gaming. I suspect its the PSU. Does anyone know of an alternative PSU for this machine. I think the original one is a POS. I want one with more wattage. I run a PC Poewr and Cooling 1KW in my desktop. Do I have to stick with the original one. Its 150$ for 200W. Give me a break.

Alienware is a POS. I build computers and the only reason I bought it was because my wife wanted it.

--EJM
post #2 of 22
theres only a small posibility that the PSU is the cause of your problem, on the m7700 there far more inssues with heat on the CPU and video card causing teh computer to shutdown.

why would you put a bigger power supply on a computer that doesnt needs it??? besides the fact that you will have to complete modified the new power supply,
The original 220W is more than enough for that computer. dont you think there will be bigger problems if the ac adapter didnt had enough juice to power teh computer there will be far more people complaining.

you are giving us any good information your computer is shutting down??? so what??? you have a 1kw PSU on your desktop ?? and......

you need to give us more information is it shutting down on games? while playing DVD's? or what????

check the fan vents make sure they are complete clean, download the latest Bios update it will allow you to press FN+F2 to turn on the CPU fans at full speed in case the problem is overheating....
post #3 of 22
No joke, more info so we can help.
post #4 of 22
I have a Sager 9860, same model as the Alienware 7700. This line of laptops turned out to be lemons. My machine also shuts down randomly when gaming, surfing, or even when I look at it funny. Often to boot it back up, I have to apply pressure to the left bottom of the machine.

Yes, it is likely a power issue, but it would be the motherboard of the machine itself. I believe the only way to fix it, is a motherboard replacement. I REALLY hope your 7700 is still under warranty.
post #5 of 22
Thread Starter 
All I did was ask if there is an alternative psu for an alienware area 51 m7700. Even if the factory one is adequate it is probably still a pos. It completely powers off while gaming. It is either the mobo or psu IMHO.

--ejm
post #6 of 22
It is most likely your video card overheating. The 7700 series are plagued with heating problems. Alienware tech support is too stupid or lazy to diagnose it if you call in.

What you are describing is exactly what happened to me. You likely have the D05 revision of the mobo. It's a POS. You could try the bios upgrades if you haven't done that. As someone mentioned already, keep the vents clean - they suck the dust up very quick and get plugged.

See if you can find Getthermal - it will let you monitor the vid card & cpu temperatures. I noticed the version i have is a little buggy so you may want to find a current version or a different utility - check the downloads section & search the board.

If the vid card (R and L) gets over 70 Celcius, that is not too good. If it gets to 80+, that is REALLY BAD, m'kay? The vid card in my machine straight from Alienware would reach 127C and then shut down in the middle of the game(s).

When it does shut down on you, place your hands on the notebook keyboard normally. Wherever your left wrist touches the board you will notice it is blistering hot. That's your vid card.

I have the D06 revision of the mobo now (swapped it myself - not a task for everyone!!) and it runs better now. It will actually turn the fan on/up & stuff. My vid card now hovers between 55 and 60C during all use.
post #7 of 22
Thread Starter 
Ok. I'm sorry that I did not provide enough info. at first. I wasn't really asking for a diagnosis since I was diagnosing it on my own. I do appreciate everyone's help here. Those programs have been very helpful and yes, you are correct, it would probably be the gpu getting too hot. It idles around 75/65c. I'm not sure why get thermal displays 2 gpu temps for 1 gpu. I suppose an as5 remount would be quite helpful but I prefer ceramique. The factory paste probably sucks. I thought they used as5 or simular. I ran 3d mark 06 for about 5 hours and the gpu got up to 100c. What is the temp range for the go 6800? I know my 7950 gx2 card is rated to go as high as 120c but thats a desktop card. Anyway, the saga
continues.


Also, I looked at the dimm slots and did not find a number indicating the mobo rev. # but I did not remove them. Is it possibly underneath one of them?

--EJM
post #8 of 22
Yes, the revision number is under the sticks.
post #9 of 22
I replaced the AS5 multiple times on my 6800 vid card (mobo revision D05). It would be OK for a week or 2 but I think the main problem might be the fans not turning on properly.

If you are still under warranty, it would be worth your while to see if you can get the mobo upgraded/replaced or at the very least, push to have the heating issue resolved. Your laptop should not, by default, get itself hot enough to cause shutdowns. That is a defect.

If you are out of warranty and feel like blowing $400US and an evening of hair, you could purchase a replacement mobo from rjtech.com.

I'm pretty sure the mobo revision number can be seen if you pull the keyboard partially out - I'll confirm later for you. Taking the KB out is easy but YOU MUST NOT disconnect the ribbon cable from the mobo/keyboard unless you feel like figuring out how it works. It is something to be very very gentle with.
post #10 of 22
Mind also had random shutdowns. Cleaned fans regularly. As it turned out just blowing compressed air through fans is not enough. I had to remove Vid card and remove fan from there. The front of the fins on the heat sink were clogged with crap. Once I did a full cleaning, haven't had a shutdown since.
post #11 of 22
Confirmed: You should be able to see the mobo model/revision if you gently tilt the keyboard forward. The kb is attached to the mobo with a plastic ribbon cable near the space bar. If you pivot it on the edge closest to the spacebar, you should be able to peer down & see all or part of the model/revision # without pulling anytyhing out.

You should be able to see it right where the ribbon cables to the mobo. There should be a string of characters like this:
71-D90T0-D05 (*** bad news ***)
or
71-D90T0-D06


Again, if you try this, BE GENTLE.

To be safe, do this with the power off and the battery removed and yourself grounded. Even so, you could fry your equipment so do this at your own risk.
post #12 of 22
Quote:
Originally Posted by edjahman
All I did was ask if there is an alternative psu for an alienware area 51 m7700. Even if the factory one is adequate it is probably still a pos. It completely powers off while gaming. It is either the mobo or psu IMHO.

--ejm

No, there's no POS replacement psu for your POS laptop. It's likely your POS cpu or your POS gpu is overheating, the POS. You can buy another POS ac adapter in either a POS 180W version, or a POS 220W version, but since they're POS parts, you may not want to buy one for your POS girlfriend.

Common POS problems for the POS Clevo d900's is the POS cpu overheating, the POS gpu overheating, or the POS motherboard going bad.

Next time, check the "no POS" checkbox on the configurator.
post #13 of 22
Quote:
Originally Posted by edjahman
Ok. I'm sorry that I did not provide enough info. at first. I wasn't really asking for a diagnosis since I was diagnosing it on my own. I do appreciate everyone's help here. Those programs have been very helpful and yes, you are correct, it would probably be the gpu getting too hot. It idles around 75/65c. I'm not sure why get thermal displays 2 gpu temps for 1 gpu. I suppose an as5 remount would be quite helpful but I prefer ceramique. The factory paste probably sucks. I thought they used as5 or simular. I ran 3d mark 06 for about 5 hours and the gpu got up to 100c. What is the temp range for the go 6800? I know my 7950 gx2 card is rated to go as high as 120c but thats a desktop card. Anyway, the saga
continues.


Also, I looked at the dimm slots and did not find a number indicating the mobo rev. # but I did not remove them. Is it possibly underneath one of them?

--EJM

Factory clevo's come with heatpads, not thermal paste. AS5 or ceramique is a good bet for a solution if your problem is an overheating cpu or gpu, unless their already damaged by heat.
post #14 of 22
post #15 of 22
AW uses a thermal paste called DOW CORNING on the GPU and CPU of the m7700 this is actually better than AS5 on this computer, if you are still under warranty call TS they will send you some DOW CORNING at no charge.

i have done some testing comparing AS5 and dow corning and its actually better by 5 to 10 degrees
post #16 of 22
Thread Starter 
Thanks for your help. I do not care.
post #17 of 22
Thread Starter 
Its pretty obvious that I do not like Alienware.

--EJM
post #18 of 22
Quote:
Originally Posted by edjahman
Its pretty obvious that I do not like Alienware.

--EJM


In any case, your laptop was really built by Clevo. Alienware just added $2000 U.S. for the stupid alien head and horrible "customer service".

If your machine is fried & you wanna get it going, I'd be happy to help since I've had my hands inside the 7700's guts already.
post #19 of 22
Thread Starter 
Thank You. I'm not motivated to tear it apart right now. I will certainly take you up on your offer when I am.

--EJM
post #20 of 22
Quote:
Originally Posted by codemunch
In any case, your laptop was really built by Clevo. Alienware just added $2000 U.S. for the stupid alien head and horrible "customer service".

If your machine is fried & you wanna get it going, I'd be happy to help since I've had my hands inside the 7700's guts already.
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