Okay.. I'm so pissed right now!!!
I had put in a request for the screen replacement from Samsung to AUO3214 for my ONE week old M1210.. After getting transferred from one Tech dept to another, they finally agreed to it..
The tech comes home today, tears the Screen apart from it's cover..bezel.. after taking apart the wires and keyboard.. so far so good.. But once he starts putting everything back together is when the problem starts...
The Back Cover doesn't sit flush.. Then the Keyboard doesn't sit straight, and the LCD Bezel also doesn't line up right..
Then the Tech goes ' oh I hate working on these ultra-portable laptops.. there are so many wires.. I really don't know why it's not lining up..' .. ' The speakers shouldn't be here.. this is really a bad design' bla bla bla
At this point, I don't know if I'm pissed at this Tech or Dell for sending this dumb-ass!!
Then he goes 'I think this will have to be depot back to Dell.. it'll take about 3 - 5 days for turnaround.. If you'd like I'll call Dell and set up the pick up from DHL ' Having no choice and quite disppointed/pissed/confused/loss of words at the moment I said ' fine... lets do that.. '
So, he called Dell and got me a DPS [ Dispatch ] Number and the DHL guy will be picking up the laptop sometime today..
I will take pictures of the damage before sending it in..
I also called Dell and had'em note that this system is still within my 21-Day Purchase Return Policy and if the system did not get fixed as per specs, I'd like a System Swap.
Now, I'm wondering if I should :
A) Send this to the Dell Depot and have'em fix it Or,
B) Just do a RMA or System Swap ?
I'd like to do Option B if they can first send me another sys and have this one picked up at the time of delivery... I wonder if they would agree to that..
I don't wanna just return this one and buy another because I'll be stuck with Vista and I wanna stay with XP Pro with Vista Upgrade CD right now..
I called Dell again about a system swap and got put on hold for about 20 mins after being transferred 3 times.. at which point I lost all patience and hung up.. So much for XPS 'dedicated' support