Hey folks, as you may have known I bought an M1710 with every bell and whistle late Dec, and I mean every thing. Of course its vista ready, and they ask you to register for it after you get the system, so you can register your service code.
Here's my experience doing that.
1. went to dellvistaupgrade.com, inserted my service tag. the website says my system doesn't qualify for the upgrade. If I think it's in error, then contact customer care to sort it out.
2. I contact customer care. They verify that I do indeed qualify and say they can't help, as it has to go through sales, so they transfer me.
3. Talking with sales, they again verify that I do indeed quality and say they can't help, as it has to be customer care that helps, and they transfer me back to customer care.
4. Back at customer care, they again verify that I do indeed qualify and they put me on hold saying they'll sort it out. 3 minutes later, I get the dial tone.
5. Next day, call customer care again. They verify again that I qualify and give me an 866 number for the vista upgrade dept. They say they are the only people that can help.
6. Call vista upgrade dept. The number usually doesn't ring, just gives a busy signal. If I do get through, and I verified this three times, the technician (I use this loosely), says thank you for calling dell, may I have your name? I give him my name, and instantly, he says, thanks for calling dell, and hangs up. This happened 3 times.
7. Call customer care again, give them the scoop on how their great 866 number works. They take my info, service tag, XP number, and say they'll get it working for me. Only they'll need 3-4 working days.
Conclusion so far: Unbelievably poor service. I've been a dell customer for about 8 years, each time ordering the most amazing laptop available, yet I've never experienced this low level of service till now. If it was like this before, I probably wouldn't have stuck with Dell.
Beware, of the Vista Upgrade Service!
Here's my experience doing that.
1. went to dellvistaupgrade.com, inserted my service tag. the website says my system doesn't qualify for the upgrade. If I think it's in error, then contact customer care to sort it out.
2. I contact customer care. They verify that I do indeed qualify and say they can't help, as it has to go through sales, so they transfer me.
3. Talking with sales, they again verify that I do indeed quality and say they can't help, as it has to be customer care that helps, and they transfer me back to customer care.
4. Back at customer care, they again verify that I do indeed qualify and they put me on hold saying they'll sort it out. 3 minutes later, I get the dial tone.
5. Next day, call customer care again. They verify again that I qualify and give me an 866 number for the vista upgrade dept. They say they are the only people that can help.
6. Call vista upgrade dept. The number usually doesn't ring, just gives a busy signal. If I do get through, and I verified this three times, the technician (I use this loosely), says thank you for calling dell, may I have your name? I give him my name, and instantly, he says, thanks for calling dell, and hangs up. This happened 3 times.
7. Call customer care again, give them the scoop on how their great 866 number works. They take my info, service tag, XP number, and say they'll get it working for me. Only they'll need 3-4 working days.
Conclusion so far: Unbelievably poor service. I've been a dell customer for about 8 years, each time ordering the most amazing laptop available, yet I've never experienced this low level of service till now. If it was like this before, I probably wouldn't have stuck with Dell.
Beware, of the Vista Upgrade Service!
