I heard quite a bit (mostly bad) about Alienware's customer service. Well, so far not so good. I only have 2 real issues at the moment.
First, when I ordered my system I had to call my bank and have them clear my spending limit for this purchase (credit card hassle.). All seemed fine until I checked my banking account info. The total cost of my Alienware purchase was about $2700 and my bank set it up so that Alienware could debit my account for this amount. However, instead of debiting my account one time for $2700, Alienware debited my account over 3 consecutive days (first day $1k, 2nd day $2k, 3rd day remaining $700). On the third day, my bank flagged this as suspicious activity and declined the transaction. UhG!@ This delayed my order even further because my bank (who I also hold a bit responsible for this) did not notify me of this declined/suspicious activity until I called them to inquire about the decline of the transaction. (What is the point of flagging it as suspicious activity if you aren't going to call me and verify?) I then called Alienware and had them run the transaction again and PRESTO, it worked. Just for laughs, I asked the Alienware rep about the reasoning behind 3 seperate charges and got a bunch of double talk sprinkled in with many "ummms", "uhhhh", "let me check", "hrmmm..." Needless to say, it just may be one of those life mysteries that will forever go unsolved. I rank it right up there with the crop circles and bermuda triangle mysteries.
2nd issue, the stage 5 delay. Not sure what is going on but my machine has been in stage 5 (assembly/production) for over 1 week now. Not that big of a problem other than me being so impatient.
I mean seriously, it is like knowing what you are getting for christmas and having to wait a week or so to play with it!!!!
First, when I ordered my system I had to call my bank and have them clear my spending limit for this purchase (credit card hassle.). All seemed fine until I checked my banking account info. The total cost of my Alienware purchase was about $2700 and my bank set it up so that Alienware could debit my account for this amount. However, instead of debiting my account one time for $2700, Alienware debited my account over 3 consecutive days (first day $1k, 2nd day $2k, 3rd day remaining $700). On the third day, my bank flagged this as suspicious activity and declined the transaction. UhG!@ This delayed my order even further because my bank (who I also hold a bit responsible for this) did not notify me of this declined/suspicious activity until I called them to inquire about the decline of the transaction. (What is the point of flagging it as suspicious activity if you aren't going to call me and verify?) I then called Alienware and had them run the transaction again and PRESTO, it worked. Just for laughs, I asked the Alienware rep about the reasoning behind 3 seperate charges and got a bunch of double talk sprinkled in with many "ummms", "uhhhh", "let me check", "hrmmm..." Needless to say, it just may be one of those life mysteries that will forever go unsolved. I rank it right up there with the crop circles and bermuda triangle mysteries.
2nd issue, the stage 5 delay. Not sure what is going on but my machine has been in stage 5 (assembly/production) for over 1 week now. Not that big of a problem other than me being so impatient.
I mean seriously, it is like knowing what you are getting for christmas and having to wait a week or so to play with it!!!!
