How is the Toshiba Customer Service?

Sometimes they know what they are talking about, sometimes they don't it depends on the person you talk to.

I have to agree that since toshiba's support went to Manila that they did a grave injustice to their customers. Sometimes when i have phoned on an issue I spend 10 minutes trying to get the correct spelling of my name. This never occurred when we had North American Support, I fetl confident that I would get decent advice on my problem.

Also when I had my notebook into an approved Toshiba Warranty Depot for a repair under warranty another part of the notebook was damaged and my office techie was able to attest to the issue. However to try to get it fixed I had to get a friend that owns a computer store to get the customer service line directly in Ontario, otherwise you get put through to Manila and get that ticket number.
I finally got a hold of a Supervisor explained the issue and had to email a copy of the work order that showed the warranty work done that explained how the other problem had occurred after I got the notebook back with it supposed to be in good working order.
The Supervisor had me take it to a repair Depot 15 miles out of my area to another service centre which did not please me b/c of the driving, diagnosis and wait for the part.

i really think that toshiba is going to lose any customers that were once loyal users simply b/c they want to gain more profit on farming out their customer support to outside North America.
Simply my 2 cents.
And I bought the 3 year extended warranty that covers the whole notebook for spillage, dropping etc. the System Guard package and it costs a lot of money.

I was much happier with Support in North America where there wasn't a language problem. (and that is no offence to people who speak English as a second language. Toshiba should provide more and better training to these individuals so that they can feel more confident in serving the users.
Again simply our family's observations.

I have to agree that since toshiba's support went to Manila that they did a grave injustice to their customers. Sometimes when i have phoned on an issue I spend 10 minutes trying to get the correct spelling of my name. This never occurred when we had North American Support, I fetl confident that I would get decent advice on my problem.

Also when I had my notebook into an approved Toshiba Warranty Depot for a repair under warranty another part of the notebook was damaged and my office techie was able to attest to the issue. However to try to get it fixed I had to get a friend that owns a computer store to get the customer service line directly in Ontario, otherwise you get put through to Manila and get that ticket number.
I finally got a hold of a Supervisor explained the issue and had to email a copy of the work order that showed the warranty work done that explained how the other problem had occurred after I got the notebook back with it supposed to be in good working order.
The Supervisor had me take it to a repair Depot 15 miles out of my area to another service centre which did not please me b/c of the driving, diagnosis and wait for the part.

i really think that toshiba is going to lose any customers that were once loyal users simply b/c they want to gain more profit on farming out their customer support to outside North America.
Simply my 2 cents.
And I bought the 3 year extended warranty that covers the whole notebook for spillage, dropping etc. the System Guard package and it costs a lot of money.

I was much happier with Support in North America where there wasn't a language problem. (and that is no offence to people who speak English as a second language. Toshiba should provide more and better training to these individuals so that they can feel more confident in serving the users.
Again simply our family's observations.

I just purchased a new Toshiba notebook because I had good experience with their support before. I was so wrong. It's different now. I've made 4 calls so far and I don't think any of them went to Manila because their English is fine. They weren't willing to spend time to understand and diagnose my problem. They just told me to reformat my laptop, which didn't solve my problem, and I called again, and they told me to reformat again.

Their (TOSHIBA) customer service sucks!!
My repair disks never worked and my wireless card only connects to local only.
Should be pretty easy fixes, right? Send me some new repair disks and fix my wireless card.
No such luck 4 me!!!
So far I have had the following case numbers opened with them
1- 819650165
1-820779413
1-828531725
1-830826245
1-830817106
1-838400379
1-820755549
1-854855686
Moreover, I have had my notebook sent to depot repar twice (VIA UPS shipping) with the case numbers
T1DXFXXY
T1DXP0T8
T1DQNAO1
Additionally I have had it sent to a "Toshiba authorized service provider", "Analysis INternation" in Auburn Hills, Michigan. I had to take time off of work to drop it off and pick it up. This shop had bankers hours.
With all of this None of the above has repaired my laptop, which is under warranty BTW.
Regretfully, after my second ticket to Toshibas tech service, I was routed to "Customer care", and I waited on hold for
over 2 hours. I watched a complete DVD movie whilst I was on hold. Eventually I hung up. The next day, i called them back and tech service
said they would forward my case number to "customer care" and they would contact me in 3-5 business days. That was over a month and a half ago and still havent heard anything
Right now my laptop is a glorified DVD player and nothing more.
Waynegreen6@yahoo.com

want to start a thread under support peer to peer section, with ur comp model, more details into ur issues and let us all taking a wack at it?

cheers ...

If you get a nice working Toshiba, pray it will be good.
My p105-s9339 died real quick due to Vista being released. Some manufactures were pressured into being Microsoft Slaves. The incident ended up where my VGA was sooo slow and laggy with the top of the line geforceGo card that I installed XP and "xp" drivers. From there on, the mofo started to fry...

Toshiba couldn't offer any assistance and left me in the cold.

My laptop, bought in March 07, is still in the local shop until today. It went in 2 times for the same problems. 3-4month of repair per visit. Now, I'm borrowing their HP which is 100x more stable with XP.

Good luck

Toshiba Customer Servce sucks really bad! Don't buy toshiba products! You've been warned...

Any particular reason why you say this?

Hi, my first lap is a Toshiba and it's ok for my needs. I didn't buy it thinking about customer support, specially because in my country there is no Toshiba America support. At their website I had my share of unanswered questions and nonsense answers. Either way, all brands have ups and downs, that's the digital/electronic world today. I already had an issue with my laptop regarding the HDD, but solved with the help of others in forums such as this one, the best support so far.
My best.

DO NOT BUY TOSHIBA! WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. New computer problems and can not even get them to ship a box to fix under warranty. I was on hold for over an hour waiting for a case manager. DO NOT BUY TOSHIBA!!! DO NOT BUY TOSHIBA! I have  filed a complaint with the BBB to get a full refund.

You come on here with your first post and conduct a small ineffective rant about poor Toshiba service...you did not outline or pass on what your problem was...an explanation into your computer problem may quite possibly be solved on here

I have purchased many products in my life, but toshiba customer service and warranty are absolutely the worst I have ever experienced. They deliberately make it difficult and time consuming so you won't want to get any service. Based on my experience with my Satelite 755-5263 Laptop. I would never spend another penny on anything made by Toshiba. If you have a child going to college and you are thinking about buying their PC product, save some hassles and buy the other brand. They use the worst rated hard drives on the market.

I have had bad luck.  I have a Satellite A665.  It's 10 months old.  Sent it back twice, 1st time it was the fan, 2nd time needed new hard drive.  Hard drive failed after 2 days after receiving repair.  Most of the techs don't know what they are talking about and I don't receive return calls.  Very disappointed.  Have to send it back again.  Takes forever for them to send a box to return it to them and they take their time sending it back.

Toshiba has worst technical support and customer service.  Will not buy again.

Your system still broken?

cheers ...

Dont know if things have changed in the last couple of years, but when I had dealings, there was an option to take it to an Authorized Toshiba repair after you had let Toshiba know what the problem was...there was an authorized repair facility in our city, so it was only a matter of days..and I test drove it there before I left their office to make sure it was working....

Customer support in Manila is awful!! I had a problem, and took me several hours to explain supporters what was wrong! Uffffff...Awful awful! And Toshiba laptop is not a great choice=(  But anyway I hope you will not have such problems with this company as I did