Their (TOSHIBA) customer service sucks!!
My repair disks never worked and my wireless card only connects to local only.
Should be pretty easy fixes, right? Send me some new repair disks and fix my wireless card.
No such luck 4 me!!!
So far I have had the following case numbers opened with them
Moreover, I have had my notebook sent to depot repar twice (VIA UPS shipping) with the case numbers
Additionally I have had it sent to a "Toshiba authorized service provider", "Analysis INternation" in Auburn Hills, Michigan. I had to take time off of work to drop it off and pick it up. This shop had bankers hours.
With all of this None of the above has repaired my laptop, which is under warranty BTW.
Regretfully, after my second ticket to Toshibas tech service, I was routed to "Customer care", and I waited on hold for
over 2 hours. I watched a complete DVD movie whilst I was on hold. Eventually I hung up. The next day, i called them back and tech service
said they would forward my case number to "customer care" and they would contact me in 3-5 business days. That was over a month and a half ago and still havent heard anything
Right now my laptop is a glorified DVD player and nothing more.Waynegreen6@yahoo.com