I will speak for me to answer you: Because they are of no help at all. You get someone in the Philippines that could care less. They give the same response regardless of what you say on the other end.
When you ask to speak to someone in the United States they refuse to connect you. I was disconnected three times after answering any and all questions. Thought someone would call back since there were obviously phone issues at that end, but no. When I finally reached someone again (third time) I was a bit frustrated and stated so - hence the request to speak to someone here in the United States.
We purchased the laptop for Christmas - set up yesterday - and already there are issues. (CD burner not writing, not reading the disks as being blank even though they are new, etc.) Since the customer service has shown to be this horrific, this early, it is going back to the dealer tomorrow. I will never, NEVER, buy another Toshiba product again. This was my first, and it will be my last. They can keep their products.
So, as the earlier poster stated, you are strongly forewarned to NOT buy any product from Toshiba!