How is the Toshiba Customer Service? - Page 2

I will speak for me to answer you:  Because they are of no help at all.  You get someone in the Philippines that could care less.  They give the same response regardless of what you say on the other end.

When you ask to speak to someone in the United States they refuse to connect you.  I was disconnected three times after answering any and all questions.  Thought someone would call back since there were obviously phone issues at that end, but no.  When I finally reached someone again (third time) I was a bit frustrated and stated so - hence the request to speak to someone here in the United States. 

We purchased the laptop for Christmas - set up yesterday - and already there are issues.  (CD burner not writing, not reading the disks as being blank even though they are new, etc.)  Since the customer service has shown to be this horrific, this early, it is going back to the dealer tomorrow.  I will never, NEVER, buy another Toshiba product again.  This was my first, and it will be my last.   They can keep their products. 

So, as the earlier poster stated, you are strongly forewarned to NOT buy any product from Toshiba!

Thank you for the kind cheers.

With or without an extra long term warranty, one can - and should - certainly return an item immediately after purchase if it does not work properly and customer services has proved to be awful.  When enough of the reasons are "bad customer service", eventually they have to listen, for no one else will buy.

Yes, no matter the make or model, there are always lemons and great ones with any technical or motorized item. 

This is why the customer service is so very, VERY, important.

Best to all for the New Year -

I bought a toshiba last October and the hard drive crashed with in 6 weeks. I am still going around in circles with them trying to get it fixed. They want me to pay $24.99 to ship it to them to have it repaired. That is more double the cost of shipping costs---I am looking at the UPS service guide.

Their customer service is horrible. Toshiba has the responsibly as the manufacturer to provide a working product and decent customer service for when it fails. It's infuriting to speak to someone who will not allow you to speak to a manager. This is direction is obviously coming from Toshiba.

I'm going to stick with dell. I didn't have any issues with them in the past, shouldn't have been lured into the trap. If I provided this type of service to my customers, my doors would have been shut a long time ago.

THANK YOU FOR THE CHANCE YOU OPENED FOR ME TO SUPPORT IN THE WAY YOU NEED AND IT WILL BE SENT TO ME!!!!

Worst customer service I have ever experienced.

My laptop within 60 days of purchase began to reboot itself.  No power issues.  Hours on the phone with tech support.  $25 to send it back. 4 weeks later I get the laptop back without either power cord.  I called they sent one cord, called again they sent the other cord.  3hours of phone time to accomplish the 2 cords. Within weeks the laptop begins to reboot itself again (they replaced the hard drive).  Obviously they had not fixed the problem.

More Hours on the phone, sent the laptop back and then was told that the memory was not supported.  THE MEMORY THAT CAME IN THE LAPTOP IS NOT SUPPORTED?! Of course they offered to replace the 4g of memory for $176. When I questioned them they accused CompUSA of replacing the memory.  So $525 and a week of my life on the phone and they will be returning my laptop that will still not be usable.  I will never purchase anything from Toshiba again and encourage others to find another.

  I made the mistake of buying a custmizedToshiba laptop during the memorial day sale/scam this year and I wont make that mistake again. I was told I was saving money on this sale, and that I should order before the price increased.  I gave them my Credit card info was told I was saving big bucks, I then checked status of my order and found that it had been cancelled. I called customer service  only to find them closed because of the holiday? anyway got on that great pop up chat that always appears when you go on there site, and was told I needed to reorder in order to keep the great savings price. So I did and was futher instructed to call first thing next morning in order to retain the price. I called they informed me rather rudely that it was my fault because they could not confirm my order as a result of the telephone number I had provided. I had not confirmed my order however a conformation email appeared in my email.

 I didn't spend much time with this particular heavy accented representive, I called back later after some of the flustration settled and was told yes we can complete your order after I long discussion I was to be credited back the $3 the price had increased too. I then custmized a laptop in the previous configuration the day after only to find the price had dropped another $16 dollars the day after. I spent maybe 4hrs of my time during the sale and after to end up paying more and to be told they would try and put in a request to get the $16 off I would have payed the day after memorial day.

yeah great customer service and though the movie may be charming the reality of america sux, my plan is to send most of this email to there customer sevice before I cancel the payment at the bank.

Quote:

Originally Posted by daddysgirl 

Toshiba has worst technical support and customer service.  Will not buy again.

Toshiba lcd tv service third class....

Please dont purchase it ....

Toshiba P850-057

On June 21, 2012 I purchased a new Toshiba P850-057 and on July 1, 2012, from the toshiba.ca website, I updated all of the drivers dated 6/27/2012 or earlier.

Since updating the drivers, all of the soft switches disappeared and no longer function according to the manual, especially the wifi switch.

The PC has been in the repair depot since July 2, 2012 waiting for a part and it is now July 27, 2012. The support centre feels the wifi switch is broken and wants the repair depot to replace the switch.  I think the support call went to Manila, and the problem was incorrectly identified. I think the issue is software based and with the drivers.

Nobody in the repair centre returns my phone calls. The Vice-President of Toshiba Canada has not responded to my call for assistance.

If you considering purchasing a Toshiba P850-057 or P850, carefully consider the facts identified here before paying $1,000 for this PC.

An Open Letter to Toshiba (and a warning to others!), I love my Toshiba laptop. The multimedia keys are perfectly sized and positioned, the trackpad is easy to use and feels good under my fingers. It was my first big purchase as a new university student and I thought I had bought an amazing laptop. That was until I hit the first road bump in a series of events that have brought me through every emotion from rage to tears as I tried to deal with their customer support. September 2009, less than a month after buying my new laptop, I opted to purchase the additional "3 year system guard warranty" for $369 to cover any accidental damage that my klutzy student-self might inflict on it. Unfortunately, I was informed, I couldn't purchase that warranty because it had been more than 30 days since I purchase the laptop.... only, it hadn't actually been 30 days. After multiple phone calls I finally managed to speak to a warranty representative named Thomas who helped me. I scanned and sent him copies of my receipt to verify my purchase date, proving it had been less than 30 days and I could still buy the warranty. Satisfied, he updated their records to reflect the actual purchase date. Problem solved, right? Wrong! The process to get my purchase date fixed had taken so long I was now over the 30 day limit for the warranty. Again, I fought through hours of being passed around Toshiba's customer support staff on the telephone as I tried to argue my case. I had first tried to purchase this warranty well-within the accepted time limit and it was their mistake which had delayed the process until now. Finally, now early October, I got approval to purchase the warranty. Everything was processed and my visa bill came out $369 higher that month. Fast forward to later that year. I took my laptop to one of Toshiba's authorized service providers to get some minor service done under my system guard warranty. Except, when I get there I am told I don't have a system guard warranty. Really? My visa bill and warranty receipt say otherwise. I get back on the phone with Toshiba. No one in their whole company seems to have a clue how to help me. I dealt with everything from almost directly being called a liar to honest attempts at assistance. I got passed around from tech support to customer service to warranty services to sales... Needless to say my laptop didn't get fixed that day. Instead I went home with a new case number and a few extra hours of telephone bonding time with Toshiba under my belt. This case was finally resolved when Toshiba informed me that I did indeed have a system guard warranty. Turns out there had been an error in their system and when I purchased the warranty my data had not been added to their database. Consequently, their system did not recognize me as having a warranty. I got an apology for their mistake and my laptop finally got fixed! Hallelujah! This summer marks the end of my system guard warranty and boy is it going out with a bang! Start of June 2012 I took my laptop to authorized service provider (ASP) #1 as it started taking 5 minutes to boot up. I was told it would be fixed and back to me in 3 days tops. Five days later and no word from them. I called and was told a motherboard had been ordered from Toshiba and would be there the following week. The following week came and went... still nothing. I called again and was told Toshiba had not shipped the motherboard yet. The service technician then suggested that I pick up my laptop and use it to do my school work until the motherboard came in. I picked my laptop up the next day and brought it home only to find that it no longer had sound or recognized the battery. I called ASP #1 to report this new problem and was told this was typical of a failing motherboard. It would all be resolved when the new part arrived and was installed. A few days later the wireless also started to disconnect randomly. I called again and was given the same story: typical of a failing motherboard and still no word from Toshiba about when the part would arrive. We are in July now and I'm frustrated. I call Toshiba personally to see what is going on and am told to go to ASP #2 instead. I call ASP #2 the next morning. ASP #2 says they can't help me without a reference number from Toshiba. I call Toshiba back and speak to a new representative. This representative says ASP #2 is not authorized to do repairs with my warranty and directs me to ASP #3. I am beyond frustrated at this point and ask to speak with customer service. That's not possible because they don't have a phone number. The person on the other end of the telephone, however, assures me that he has forwarded my case to them and a customer service representative will contact me in two weeks or less. Yesterday marked almost 4 weeks after that phone call. I again contacted Toshiba to ask why I hadn't been contacted by a customer service person regarding my complaint. It had been almost four weeks and I was promised contact in two. Apparently my complaint had not been passed on. The case had been closed the moment I hung up. I asked to make another complaint and was told the same thing: my case was being forwarded to customer relations and they would call me in 14 days or less. I asked for written confirmation of this complaint submission (either via mail or email) and was told that was not possible. I asked to speak to a manger/supervisor and was told that was also not possible. I'm still waiting to hear back from their customer relations department. Back in July I dropped off my laptop with ASP #3. Within hours their technician called me to say that the sound, internet and battery issues were fixed. Turns out the last person to take apart the computer (ASP #1) had not reconnected the wires properly! The only problem left was the initial problem: 5 minutes to turn on. The technician informed me he had ordered a new optical cable and was confident that would fix this. It did. I picked my laptop up yesterday, plugged it in and everything worked! Then I unplugged it to change classes and everything died. Turns out the computer still won't run without being plugged in. This weekend is a long weekend, the ASP office is empty until Tuesday. I am heading into hospital next Friday morning to get surgery. There is no way I will be able to have a fully-functional laptop to watch movies on as I recover. I started the repair process two months ago and I should not be in this position. I should not be crying over this now. Never in my life have I been made to feel so unimportant and so frustrated by a company as I have in my dealings with Toshiba. Over the course of the last 3 years I have been negatively impacted by mistakes in their database, mistakes made by their authorized technicians, unhelpful phone support, and a complete lack of transparency and accountability. In August 2009 I would have recommended Toshiba to all my friends; In August 2012 I will be telling everyone I know about my experiences and warning them to avoid Toshiba at all costs. As I said I am heading into hospital next week (without a laptop to distract me as I go through that) and I am beyond disappointed that that is the situation. I want everyone to know what I have been through and I want someone at Toshiba to step-up and take responsibility.

I was completely disappointed by my call to toshiba regarding the providing of a re-installation disc. I will never purchase another toshiba product and will actively make others aware of the lack of customer service skills. I will also make others aware that the upper management are "unreachable" if you have troubles with the lower level "customer service" PROFESSIONALS (who are anything BUT professional). It's obvious that the upper levels believe they are ABOVE the needs of the customers who purchase the product. I was disrespected by the case manager, she continually spoke over me, raising her voice and refusing to listen when I spoke. I asked to speak to her manager and her answer was "NO". When I asked what my recourse was over her disrespect she said she would note my disapproval and forward it to her supervisor (yeah right). I called back and asked another to get me through to upper management. She put me on hold and when she came back she said she would note my comments and forward them, I would NOT hear back from upper management, but they would talk to the CM who treated me badly.

I have gone to this "Toshiba data dynamics, Singapore". They are not really responsive. Here i have mentioned my laptop service job no "TOSHIBA Service Job : 0016565000". I have really wasted my time with this service guys and responsive Manager. really useless guys. They have mentioned, This screen may be cracked. I have asked them to prove it.I have told them  this is dead cell problem. But this technical manager explained me about it " he has send picture of the display to manufacture, but Toshiba rejected because screen may crack". I just want to know that you guys didn't check anything, But you said may crack. I have spoken to few guys, i have noticed that everybody wants to escape from it. No one wants to take responsibility. I am using Toshiba for the past 7 years(My first laptop Satelite A80). I have recommended to lot of my friends to use Toshiba. Now my heart feeling, i dont want to use any more TOSHIBA products in my life.