How is the Toshiba Customer Service? - Page 2

I will speak for me to answer you:  Because they are of no help at all.  You get someone in the Philippines that could care less.  They give the same response regardless of what you say on the other end.

When you ask to speak to someone in the United States they refuse to connect you.  I was disconnected three times after answering any and all questions.  Thought someone would call back since there were obviously phone issues at that end, but no.  When I finally reached someone again (third time) I was a bit frustrated and stated so - hence the request to speak to someone here in the United States. 

We purchased the laptop for Christmas - set up yesterday - and already there are issues.  (CD burner not writing, not reading the disks as being blank even though they are new, etc.)  Since the customer service has shown to be this horrific, this early, it is going back to the dealer tomorrow.  I will never, NEVER, buy another Toshiba product again.  This was my first, and it will be my last.   They can keep their products. 

So, as the earlier poster stated, you are strongly forewarned to NOT buy any product from Toshiba!

Thank you for the kind cheers.

With or without an extra long term warranty, one can - and should - certainly return an item immediately after purchase if it does not work properly and customer services has proved to be awful.  When enough of the reasons are "bad customer service", eventually they have to listen, for no one else will buy.

Yes, no matter the make or model, there are always lemons and great ones with any technical or motorized item. 

This is why the customer service is so very, VERY, important.

Best to all for the New Year -

I bought a toshiba last October and the hard drive crashed with in 6 weeks. I am still going around in circles with them trying to get it fixed. They want me to pay $24.99 to ship it to them to have it repaired. That is more double the cost of shipping costs---I am looking at the UPS service guide.

Their customer service is horrible. Toshiba has the responsibly as the manufacturer to provide a working product and decent customer service for when it fails. It's infuriting to speak to someone who will not allow you to speak to a manager. This is direction is obviously coming from Toshiba.

I'm going to stick with dell. I didn't have any issues with them in the past, shouldn't have been lured into the trap. If I provided this type of service to my customers, my doors would have been shut a long time ago.

THANK YOU FOR THE CHANCE YOU OPENED FOR ME TO SUPPORT IN THE WAY YOU NEED AND IT WILL BE SENT TO ME!!!!

Worst customer service I have ever experienced.

My laptop within 60 days of purchase began to reboot itself.  No power issues.  Hours on the phone with tech support.  $25 to send it back. 4 weeks later I get the laptop back without either power cord.  I called they sent one cord, called again they sent the other cord.  3hours of phone time to accomplish the 2 cords. Within weeks the laptop begins to reboot itself again (they replaced the hard drive).  Obviously they had not fixed the problem.

More Hours on the phone, sent the laptop back and then was told that the memory was not supported.  THE MEMORY THAT CAME IN THE LAPTOP IS NOT SUPPORTED?! Of course they offered to replace the 4g of memory for $176. When I questioned them they accused CompUSA of replacing the memory.  So $525 and a week of my life on the phone and they will be returning my laptop that will still not be usable.  I will never purchase anything from Toshiba again and encourage others to find another.