Originally Posted by jpg71
As far as the firmware is concerned, it's for the two Thinkpad models mentioned, not for the drive itself. It's highly unlikely that any other machines (let alone a completely different brand, like Sager) would have the same issue.
According to the documentation, it appears the firmware update is for the drive itself. This is not all that uncommon, especially from Hitachi. I recall several 20GB 2.5" drives that required a firmware update to subdue the loud clicking sound they emitted, and even personally flashed a Hitachi 20GB myself on a Vaio with a firmware issued for a Dell to correct this problem.
In the past, once the boot floppy was created via the executable file, there was an initialization file (cannot recall precisely, but believe it was the only .ini file created) on the disk that - with a minor tweak - would allow non-specific brand machines containing the same drives to be flashed with the newer firmware.
You won't, however, want to even remotely attempt the above unless you have a reasonable amount of experience with such. Flashing a hard drive with the wrong (or sometimes, even with the right) firmware is a risk, and should not be taken on a whim.
My suggestion would be to allow the support system to work its course. If the newer firmware does indeed fix certain reliability problems, allow Sager/Clevo to filter those appropriate changes down to the end user.