My Alienware dilemma All Should Read This - Page 2

Jay,

Wow, I can't believe they pulled the XPS/9100's. Hopefully they'll come back bigger (well, maybe not bigger) and stronger than before.

Looks like you made the right decision. We really need to get you an Area51m

-Craig

Cut him some slack guys...

It can be infuriating dealing with problems after spending a large amount of money. I totally get where Kourn is coming from.

That said: give them a chance to fix it Kourn. I'm sure they will. I got my ire up last week over that new chip and the free shipping promo...and they apologized and got it right. I'm sure they will get yours right as well....

Hope everything turns out for you!
I'm gettin my Desktop in today, and I hope it goes smoothly.... I'll post an update later tonight...

I think dell will get it right the second time around. it was there first shot at the gaming laptop and i think they did they right thing to pull the plgu quick...

im sure they got a ton of feedback and know what to improve upon.

they are a good company and im sure they will put out a much better product on the second go round. we know the hardware wont be an issue.

ha no but since u obviously dont know how to do simple things like trying a different os or an os reinstall from scratch, u are a baby, i mean sh*t why sit and bood on something u know is broken why not pull your diapers up and send it back when u fist started noticeing that your 15billion useless spyware incusted apps wherent working, maybe you should blame crappy sw not hardware, and no u arent even close to a man yet

i didnt mean to get on shi case if thats what the toen of my message came off as, just tryign to awnser some questions and maybe suggest some possibilities.

the thing is alot of people who are interested/excited about AW laptops come here. mesages like these may turn them away from what could potentially be a great purchase that they will love.

i almost cancelled my order because of some posts on this board before i got mine and braingoo thankfully talked me out of it. i am very glad he did because my machine is everything i had hoped.

i can see if you have a bad experience and want to warn people before making a bad purchase, but ther eis a more calm and subjective way of criticising as well.

Now I can run around and tell everyone I got it pulled from the market

As far as AW, the money is setting on my Credit Card just waiting for the right GPU (if I don't pull the trigger sooner). Shouldn't be long now.

I kind of got a kick out of the situation yesterday, it was my expected delivery date on the original (dell) system, it was instead the date they got it back from UPS, never to be seen again. Amen



and Kournikova,
My heart goes out too you brother, when all that stuff happened to me in the last few weeks with dell, I was running around in a tissy for 2-3 weeks. One of my whole goals was to hurt dell in anyway I could. The option I chose seemed to work somewhat well from remarks that I've seen on the dell forum. I just created my own thread, as you've already done here, and kept updating the information as it went along. People find it, read it, and use it too form their opinions. I am extremely happy knowing that what I said was used for others to make their decision. Unfortunately for dell, they're willingness to even recognize my existance as a customer has not changed even to this date.

As Aurora indicated, it really sucks being a bad statistic, when you did nothing wrong to deserve the situation. Stick with it and keep us posted on this thread. No one will know what that feels like until it happens to them. Just take a few deep breaths before posting, and form your thoughts, for your own sanity.

Hang in there

You said you did nothave problems until after you started installign stuff...

out of the box it worked fine?

i would think then AW probably didnt have any problems with it when they had it. maybe it was a shipping issue. theyre have been other posters t get there machiens where they actually had damage to the case it self form shipping.

im sure if all it takes to get a blue screen is turn it on then there is no way they would have shipped it out.

As one who got rooked hard by Dell, I must admit to a certain degree of sneaking delight at the troubled XPS/9100. It makes me even more eager to give Alienware a second chance with their upcoming AMD model.

I think your truck anaology is a bad one. as it describes major hardware failure.

if you got your 51m and the cdrom drive was broken, the keyboard was falling off and the monitor didnt turn on, then maybe....

if i buy a car and i drive it for a month and my engine light keeps coming on or its making rattlign noises or it drifts to one side... i simply take it in for maintenece.

i had my car recalled because of a possible fuel leak problem with the model. i took it back and they fixed it. these things happen.

thats why they have a policy t fix anything free of charge. cause they know they arent perfect and defects, problems while shipping, and other thigns may occur.

i sitll do not think that they lied to you....

they have lied about thigns to other people, i dont se ethis as one of them.

Hello Kournikova462:

Sorry for this mess. Read your PM.

Hmmm....I thought you were running great after your hd wipe and re-install?

Thanks for helping him our Juan.

I'm not Kourn, but I want to express my admiration and appreciation to Alienware for having reps out here trying to help folks with problems.

Props to you JuanG! (and to Alienware)

you didnt piss me off, and you say you are nto trying to turn customers off... i believe you...

but a subject line like "AW lies more than the governement all must read" in caps is kinda of serving that purpose.

plus its kind of a bold statement for an opinion and not fact.

What?! I didnt know the government told lies.

The Alienware Official forum would never delete a thread like this. I think its best to follow that direction. Unless you choose to delete it. IT is Your thread. This would be a good place to update us when your machine gets back home to you. Maby you can change the name of the thread though. Its not easy to be angy. I give you a lot of credit because anyone can tell that your so pissed that its hard to find the good "f" words. c'mon, we all been there before. hint: Maby you can change the name of the thread though. good luck Kourn!

I wanna agree with the 1 in 4