My Alienware dilemma All Should Read This - Page 5

There is a delete option, which is kinda funny, because you can't delete a post after it has been viewed, but you can delete a thread with several posts.

I never tried to use the thread delete option though, as much as I wanted to in the other thread, I wouldn't feel right trying to cover up my ignorance in that manner.

I have first hand experience and I know the government lies, families ties long connection but trust me every governemnt lies...but I must say the US is probably one of the greatest countries in the world. Of course I am more of a UK guy

I think he was kiddin

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Good Day to everyone, hope everyone is well.

I would like to say to Kournikova462 that we here understand and sympathize with his issue and will do all we can to resolve it in a prompt and correct manner.

We at Alienware strive to create a strong connection with our customers and help them with what they need. If we did not go out to other forums and stayed within our "Spaceship", we may have not heard of this problem and it might have just droned on and on with no resolution. Not many companies out there now are doing this.

Please also remember we have many other means to contact us, be it phone, e-mail, chat, or our own Alienware Forums. So also remember to post there when you are concerns or questions so they can be addressed promptly.

Anytime I send out a PM to help out someone, it is in their best interest to respond, because here at Alienware we want to help you. If help is ignored, there is not much we can do.

Now go have some fun

JuanG, cant you try to trick some EU alien tech support guys into this forum.
I don´t want to be rude, but i don´t fully trust americans, so some good old irish fellows would be much apreciated.

Aye ...

I can understand being angry but I can also see part of alienmomma's point. This thread does appear to be a warinng to all people that have an interest in buying Alienware. A problem did arise in the system and there was more of an attempt to injure Alienware for it than get the issue resolved. That will never affect Alienware's dedication to the support of an Alienware customer and I know that these guys/gals at Alienware take it personal when it comes to customer satisfaction. Things like this will happen from time to time but it should just go to show how strong the dedication that Alienware has to its customers.

...thems fightin words harken.

Well put in that post two posts back Aurora. <--thats a mouthful eh?

I bought a Plextor External DVDR+/- a few days ago. I decided to upgrade to the latest firmware off of their site for good measure.

Well, wouldn't you know it...the firmware borked the DVDR so bad it won't burn anything except shiny coasters now :-/

I politely called Plextor and after one more avenue that their tech support suggested, they decided the unit was beyond software repair. There is a new on one the way to me as you read this...along with a 5pack of DVDR's to offset my new coaster collection.

Moral of the story is you have to give a company an opportunity to correct issues that may arise with their products and services. 99% of companies are good hearted people that truly want to put out a great product and back it with excellent support but in between the trials and tribulations of everday businesses (and believe me I work for a billion dollar, multi national corp...I know), especially one as big as Alienware, the level of disconnect can be accentuated unknowingly by the manufacturer.

The fact that we've seen several posts by Alienware-Juan speaks volumes. And if you still think Alienware doesn't care (ahem, constant Alienware flamers that have never owned one, you know who you are)...then you've got a long life full of disappointments ahead of you.

I've bought homes, cars, boats, every electronic device you can imagine, ect in my 30 years and believe me when I say, Alienware ranks at the TOP of my excellent purchasing experiences.

Ok, nuff said...now I've got to go work so I can pay for all these toys

Have a great day everyone!

-Craig

Yea. I was just messing with harkon. a little play on the "fighting Irish" thing.
It would be great to have EU Alienware in the forum. As it is now, Alienware has some Big Guns here to represent. But an EU Alienware presence would be excellent for our International Alienware Owners. Peace harkon.

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"Nope"......do you think he would admit it after all he has said.....LOL

Alienware is fixing him up. Lets just wait for the update. and Don't jump all over kourn. Alienware has him covered.

O.K. guys. I think everyone needs to take a step back. Relax. Take a deep breath. Breeeeath

If you wish to enter the mind of Donald Sutherland (now that is frickin scary), let's have some good karma circlin' around this thread for a change.

I think the comments about the drivers have to do with the fact that they are something you can install after factory. That really doesn't matter though, because the issues happened before kourn ever changed a thing.

As Aurora said, they're looking out for him now. That's between Kourn and AW now, it's none of our business until he gets back to us to let us know everything is working peachy.

Kourn, change your signature, having all those negative vibes is bad karma, you wanna have good karma for when your pristine system comes back from depot, we don't wanna be thinking about any "crash" between now and then.

Now let's all relax, good vibes, good karma.


Uhhhhhmmmmmmmmmmmm, Uhmmmmmmmmmmmmm