I have not posted here in about 2 years. Last time the situation was I sent my M6809 in for the cracked hinge problem. After two weeks I contacted them and they said the screen was cracked when they got it and I need to pay. It was fine when i sent it. After a month or so of lots of arguing they agreed to split the cost of screen replacement and they fixed the hinges. Whatever i got the laptop back. So about a year ago the machine starts the whole shutdown thing and is getting exteremly hot. The hinges cracked again and the screen had no tension left in it so you had to prop it up against something to get it to stay. But i stayed with it because I needed it for work and for periods it would be fine and not shutdown. I knew i had until June this year until the end of the warranty. So About a month ago it wouldn't even boot up. Or sometimes it would be for 5 minutes and then shutdown. So I called them and they sent the box and said they know about the problem and they should be able to fix it without having to replace it. Sio after two weeks I called them to find out the status and they tell me it's been put on hold and to call corporate. When I do that the guy tels me we need to 3 hundred something to go ahaead wit the repair because there is is some spillage on the motherboard and that is what has caused the problems. Now in all the time I have had this I can't remember one incident that something was spilled in there. I'm sure some food and debri found it's way in there but I know that's not what caused all of these issues. I lost my cool with the guy as you can imagine now they are putting this on me again. I basically made the mistake of letting him no verbally how I felt about the company. He said pay the money or were are sending it back unrepaired and he hung up on me. I know I have to contact them again and hopefully it won't be the same guy. Has anybody else had this bullpoo happen to them? If so or not what should I do. I mean i can't pay for this. The laptop is 3 years old and the warranty is up in 4 months. But what angle do I take to get this resolved. Thanks.
post #1 of 13
3/9/07 at 11:05pm