Emachines won't fix m6809

I have not posted here in about 2 years. Last time the situation was I sent my M6809 in for the cracked hinge problem. After two weeks I contacted them and they said the screen was cracked when they got it and I need to pay. It was fine when i sent it. After a month or so of lots of arguing they agreed to split the cost of screen replacement and they fixed the hinges. Whatever i got the laptop back. So about a year ago the machine starts the whole shutdown thing and is getting exteremly hot. The hinges cracked again and the screen had no tension left in it so you had to prop it up against something to get it to stay. But i stayed with it because I needed it for work and for periods it would be fine and not shutdown. I knew i had until June this year until the end of the warranty. So About a month ago it wouldn't even boot up. Or sometimes it would be for 5 minutes and then shutdown. So I called them and they sent the box and said they know about the problem and they should be able to fix it without having to replace it. Sio after two weeks I called them to find out the status and they tell me it's been put on hold and to call corporate. When I do that the guy tels me we need to 3 hundred something to go ahaead wit the repair because there is is some spillage on the motherboard and that is what has caused the problems. Now in all the time I have had this I can't remember one incident that something was spilled in there. I'm sure some food and debri found it's way in there but I know that's not what caused all of these issues. I lost my cool with the guy as you can imagine now they are putting this on me again. I basically made the mistake of letting him no verbally how I felt about the company. He said pay the money or were are sending it back unrepaired and he hung up on me. I know I have to contact them again and hopefully it won't be the same guy. Has anybody else had this bullpoo happen to them? If so or not what should I do. I mean i can't pay for this. The laptop is 3 years old and the warranty is up in 4 months. But what angle do I take to get this resolved. Thanks.

Thanks for the support. I deffinatley need to keep my cool with them. And usually i'm good in these situations but I really didn't see this coming. I actually expected them to say to me we are sending you a brand new gateway. Plus I sent it for a known issue. They would have to repair or replace the motherboard to fix that issue so in good faith to their customers they should just do it and we can go our seperate ways. And I agree that if nothing else they should be responsible for the hinges. No "spillage" did that. I know a guy who has fixed one of these already so hopefully if they won't do it he can. I think I'm gonna get a MAC.

Oh Man.... I have to apologize in a way. Like I said I haven't been on the site in about 2 years since my first incident. And then I wrote this here as if I was one of the unlucky ones. I just got through reading an hour of posts and I'm even more pissed off. Because I now realize what poo heads are running this company. I'm glad i told that guy at corporate how i really felt. He 's got to live with himself everyday trying to defend a company that obvisously has let people down. Not that that is something new these days but still. I didn't realize there have been lawsuits and countless people not getting anything repaired. I'll be amazed now if they do me any favors. We'll see on Monday. Great site here.

Sorry I haven't gotten back sooner. This all went nowhere. i spoke with two more guys at corporate. I was calm and so were they but they said because there was some sort of spillage on there they just can't do it. I asked for pictures and they said no. They also said they wouldn't fix the hinges. they said they won't go any further until I pay the money. They both told me that the only known issue with this laptop was the hinges. They said they have had no other complaints about this laptop. I really couldn't believe what i was hearing. They said all their laptops are highly rated with low reports of issues. They both said they had been working for a long period with gateway and had not heard anything about the random shutdown thing. i finally got to the point where I was just talking over they guy explaining without cursing that he was full of s%^T. He hung up on me and within 12 hours by fed ex the laptop was on my doorstep. I really feel beaten on this. Mainly because of the lies. I could live with the idea that maybe something spilled and the warranty was void. But to say this is an isolated incident drives me crazy. Another person posting here about the same issue. Just coincidence right.... F-ing assholes. A guy I work with and that repaired two of these is taking it from me. He thinks the processor is cooked. He has a spare from another machine. He's going to replace that and we'll take it from there. Thanks for all the comments. i knew from the beginning i should have gone with the best buy warranty. They are always more likely to give into the consumer.