Alienware- A Joke of a Company - Page 3  

Quick someone post the pig in the van!

I'm a Dell owner, and a pretty happy one at that. My laptop has lasted me for years now, and i love it. It's been virtually problem free the entire time. Sadly, that wasn't always the case. It needed it's video card replaced once, and the whole motherboard replaced twice.

All that was so long ago, i hardly think about it now. I do recal that i was pissed at the time. I had paid close to 3 grand for the machine. I needed it for work. It was incredibly frustrating. However, given the chance, dell fixed all my problems. It took months, but eventually everything worked out, and i've had and loved the machine for years.

In my circle of friends, no one has been without problems on their laptop. I eventually considered myself one of the lucky ones since i had an onsite service plan. Everyone else had to send their eMachines, sagers, and hp's back in for months at a time. It sucks, but to my experience, it seems par for the course.

CAD, i understand your frustration. Laptops are expensive. Many people who have them legitimately have a NEED for the machine and any downtime sucks. The thing that sucks the most is when they do break down, we can't easily service them ourselves.

However, the facts are any company can ship a dud. The good companys work with you to fix this. Without an onsite service plan, you are stuck without a machine. It happens. Personally, i'll only buy a machine with an onsite plan.

The point is, the internet is littered with stories such as yours, and had CAD shown any responsibility he would have realized this was an industry issue not an AW one, furthermore to complain about it would be bad form. He didn't, hence the harsh treatment.

Alienware has an onsite plan for some repairs. In fact, Alienware will send a rep to your home to replace optical drives, lcd's, hd's, and video cards among other parts.

AW requires you to send the system to depot if diagnosis is not confirmed, or if the work is extensive enough that local reps may not be qualified to do the work properly.

Alienware would have handled CAD'er's issues onsite if he wished, but he didn't want help, he wanted to return the system without allowing attempted repair, and in that case the customer is responsible for return shipping, and the 15% restocking fee. Alienware also would have shipped him a new optical drive no charge. If the paint issues he raises were legit, they'd have replaced his panels, and if the pixel issue met their pixel policy, they'd have had that replaced as well, either onsite by rep, onsite by customer, or in the depot.

This is CAD'er's issue, not Alienware's, so for him to post this ridiculous string and his whiney blog just demonstrates to anyone familiar with Alienware or industry standards that he's a big crybaby, and he's blaming Alienware for his own stupid decision.

This is tantamount to demanding a full refund for a car because a tire has a scuff on it, and a speaker wire is loose.

I love my m9700 and would not take back a single sweat drop with wondering/worrying/fidgeting about when it would arrive. Alienware has been nothing but good to me and I haven't been without a couple complaints but do realize that things could be far worse. I have an LCD issue with my m9700 and it is most likely due to a bad LCD Inverter for which I have been told by tech support that I would have to send it in to get it fixed which does not bother me much. You just have to realize that the world will keep turning no matter what you wish otherwise.

Oh, i wasn't defending CAD by any means. I was just trying to point out that this thing happens.

Laptops are expensive and fragile. To my experience you better be ready to either do without or pony up for the onsite service.

I can't contribute much except that before buying my computers, I did a lot of online research before buying (the WWW is useful for somethings - Google is so mind-numbingly easy to use it's ridiculous not to do some basic research ). Ditto when I was buying my first notebook. The forums here and one other site provided a wealth of info and experience.

Once I have the equipment in hand, I am loathe to send it back (way too much hassle to call, stay on hold, request a box/label, drop it off, wait, hope it's delivered when I'm home, etc. - I'm a lazy SOB, what can I say). The problems I've had have been pretty easily fixed by some online research and not being afraid to ask a question, no matter how newbie stoopid.

The one time I couldn't fix the issue by research, the computer company actually walked me through the entire process of replacing the CMOS battery. Not easy, but they were patient and gave great instructions. And I got over my fear of frying computer components.

No experience with Alienware (I do occasionally drool over some of their rigs). But, as others have said, this isn't an AW issue. It's an end user/purchasing process issue.

lol @ the pig in the van + sanpabloguy's avy!
And yes I agree with sanpabloguy's ending statement. Its not Aw's fault, its the expectations/thoughts before buying an AW you had. AW is not going to be a perfect company, but they're going to try as hard as they can to help you.

congrats

someone trace rt www.ALIENWAREREVIEW.blogspot.com

Even when they give you a full refund for your non-issue, you take a shot. Are you going to reflect this in your blog...?

What's with the pissy bitches lately?

L o FU**ing L Yeah, I got a wall clock from the local store here and it didnt work when I got home, I'm thiking about sueing them for the time spent shopping for it and returning it...

Eh, Easy there tiger... CAD'er: You have no reason to be angry. Alienware gave you a total refund. They fixed everything, isn't that what you wanted? A refund? And you still take a pot-shot at them even though they did everything you wanted them to do?

Haha couldnt let it die.......

He thinks HIS call to the BBB had nething to do with it, I bet his mom still sows his name inside the waist band of his tiddy whities.

This kid had his lunch money taken too many times in the grammar school.

How about we just let this one die?

Please close it then, heck it shoulda been closed after the OP...........

Wow, like I said earlier pack of dogs (assuming CAD'er's red dot is from the alienware gang)

Don't worry CAD'er I gave you some positive rep....

Now I wait for my red dot to appear :P