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Originally Posted by nanohead
So you guys are all great, and the responses are all rational. I don't mean to fly off the handle, however, Isaac's corporate mumbo jumbo is not required. I NEVER stated that anything was wrong with my laptop. EVER! It works as designed, but there can be improvements to the design.
FYI, I am an engineering leader at a giant publicly traded technology company that you have all most likely heard of (yep, I know ohms law all too well). We routinely make modifications to firmware based on customer demand. ALL the PC makers do much the same thing, wether its a known sev 1 bug, OR a limiting issue that is causing problems in the customer base, even if its not a sev 1 that causes reliablilty problems or data loss.
My suggestions are based around something quite simple. I worked with many of the PC and server execs at HP, Dell etc, and these are precisely the kind of issues that they support working on during the life of the system.
Third party components are always an issue in the industry, however the PC industry exist because of so called third party tidbits. So that is simply the wrong thing to hide behind. Especially as it concerns portable battery powered computers with iGo power supplies, which are the standard of the industry (and BTW, the principal 3rd party OEM supplier to nearly all the major notebook manufacturers)
Its fundamentally an issue of listening to customers or not. Even Dell listens (occasionally, like when batteries explode). My frustration is NOT with the computer, but rather with a complete inability to work with the vendor on a rather straight forward NORMAL evolutionary issue for ALL notebook suppliers.
I am simply NOT NOT NOT asking for a custom BIOS to support my third party component. Making the customer think that they are the cause of a rudimentary problem during the support process is not the way to make friends and influenceit people. In many tech companies, people are terminated for less.
Improving battery life is a constant evolutionary process in the portable device industry, and Alienware is not immune to having to deal with these issues.
You guys are all fantastic, rational and the humor is appreciated. I only started the thread to chat with folsk that have experience with the system. Instead an Alienware employee told me that this was all my fault, and I am wrong.
While it is comendable that employees come to the forums to participate, throwing their own customers under the bus is just bad form. Isaac, if you would READ what I've been writing, you most likely would not respond the way you have.
As far as ohms law, this has nothing to do with it. While what you state is mostly true (mathematically at least), all DC charging circuits are compromises at best (for those car analogy people, like car tires). Where the components draw power from (battery, or inline phase modulated power source) is always a balancing act. This is clearly configurable through firmware in most devices (cell phones, etc)
Alienware, as all notebook provider needs to deal with balancing act as well,
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Originally Posted by nanohead
A lot of those electrical current issues shall be taken care of with the m9750 as Alienware wants to get this chassis design running at optimal performance with the least amount of connectivity issues.
Perhaps upon release of the m9750 you could find out if said issues have been taken care of and possible sell your current m9700 and update to the m9750.
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Perhaps for the apparent non efficient BIOS battery management issue, but I'm thinkin' the universal brick manufacturer should step up to the plate for the connectivity, not Alienware.
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Somehow I had a feeling you were an Engineer of some sort and I mite have been schooling the teacher on basic electricity and electronics. So I apologize if I came off as talking down to you, that wasn't my intent.
I guess all I was trying to say was, one should always use the properly rated brick with the correct tip to supply the required Voltage/Amperage to the machine. IMO doesn't have to be the Alienware brick, just one of quality that will supply the minimum required power to the tip...I think Alienware insists on using thier branded brick for warranty purposes though...know what I mean?
As stated by others in this thread, most Airlines have minimal power allocated to passenger electronics but I believe the carriers will continue to upgrade thier power capability as customer demands grow.
The BIOS power management issue I'm sure may be tweaked by Alienware one way or the other which would
trade off one thing for another as you mentioned. 'On this hand I have this guy who wants this and in the other I have a guy who wants the opposite'. I guess one solution would be to go for the middle and piss 'em both off!
It's always good talking to a rational, hopefully satisfied Alienware user here on NbFs and I hope all your Alienware troubles are only small ones. Hope you stick around and continue to give us your input on the Alienware experience or just come around to BS!!!
Happy Travels nanohead.
Zoid
and that does AC only. I still gotta have a DC solution as well. (Plus the 3 cell phones, cdma, gsm, japan).
