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Xps Shipped!!!! Woohoo! - Page 2  

post #21 of 57
3/29/04 at 11:40am
It's on vehicle for delivery as of 7:31am today. Must banish all laptop thoughts and keep working... but how?
post #22 of 57
3/29/04 at 1:23pm
I know the feeling... mine should be here today as well... even have my brand new copy of UT2k4 to test out on it once it gets here... hard trying to keep on task!
post #23 of 57
3/29/04 at 1:25pm
My replacement is showing up today too... Looks like a LOT of people are getting ixps units today.
post #24 of 57
3/29/04 at 1:36pm

Replacement / Exchange Units Only

Karl,

How are you checking the status on this replacment model? The last word regarding shipment I heard from my contact at Dell was a 2 week window, yesterday being the last day of that window. Here is a quote from his email when i interrogated him about a shipment date:

"Ok, the system at least has an exchange order # on it which means it is
pretty close to being shipped. I still cannot provide you with an exact
date that you will receive the system."

This unit appears on the Order Status page, but it lists it as in the "Testing" phase. Did you guys have your exchange unit correctly listed on your Order Status pages? How were you notified it would ship?
post #25 of 57
3/29/04 at 1:46pm
march 11th here and STILL WAITING (still in pre production)
post #26 of 57
3/29/04 at 2:33pm
Quote:
Originally Posted by lgriffin
Karl,

How are you checking the status on this replacment model? The last word regarding shipment I heard from my contact at Dell was a 2 week window, yesterday being the last day of that window. Here is a quote from his email when i interrogated him about a shipment date:

"Ok, the system at least has an exchange order # on it which means it is
pretty close to being shipped. I still cannot provide you with an exact
date that you will receive the system."

This unit appears on the Order Status page, but it lists it as in the "Testing" phase. Did you guys have your exchange unit correctly listed on your Order Status pages? How were you notified it would ship?
You should have gotten a DPS number when you arranged an exchange. What I did was ask for the associated order number (I used their chat function for that). The order # is valid, and my system went through the usual production run. Tracking numbers showed up Friday on the orderstatus page.
post #27 of 57
3/29/04 at 4:22pm
Well I knew I shouldn't have gotten so excited... I was upgraded to next day air, but the person who loads the package needed to do that and forgot, so it shipped out ground... maybe I'll see it tomorrow, most likely Wednesday... DAMN IT
post #28 of 57
3/29/04 at 4:26pm
Quote:
Originally Posted by Karl
You should have gotten a DPS number when you arranged an exchange. What I did was ask for the associated order number (I used their chat function for that). The order # is valid, and my system went through the usual production run. Tracking numbers showed up Friday on the orderstatus page.
Yep, i got my #DPS number & order number, but I'm still locked in this "Testing" phase or whatever. I still don't know why my system isn't going out with you guys. I did put a post in on Dell's "Order Status" Forums. Maybe I'll get some more information there. If you read it, please keep in mind that at this point, my brain has been converted to mush from this whole process. I'm at the begging stage, now. http://forums.us.dell.com/supportfor...ssage.id=85409
post #29 of 57
3/29/04 at 5:49pm
I wonder if this means that people who are waiting until like 04/23 for a ship date will ship sooner since dell has began shipping again???

Sorry, just like to crack myself up sometimes....
post #30 of 57
3/29/04 at 8:19pm
Quote:
Originally Posted by Panther04
Well I knew I shouldn't have gotten so excited... I was upgraded to next day air, but the person who loads the package needed to do that and forgot, so it shipped out ground... maybe I'll see it tomorrow, most likely Wednesday... DAMN IT
Panther,
Did dell tell you this or does ups just show ground? If it is the latter, there is a disclaimer on the dell forums that explains that all packages no matter how they are shipped will show as ground shipping on the ups site. I pd for 2nd day, but it always showed ground. Good luck.
post #31 of 57
3/29/04 at 10:32pm
Nope... Dell confirmed this when I called this afternoon... apparently the upgrade to next day air was done after some "stage" in their process and for it to actually go out "air" it had to be done as a "manual" process when loading onto the truck for shipping... some moron missed it and left it labeled as a ground shipment...
post #32 of 57
3/29/04 at 11:19pm
Quote:
Originally Posted by Panther04
Nope... Dell confirmed this when I called this afternoon... apparently the upgrade to next day air was done after some "stage" in their process and for it to actually go out "air" it had to be done as a "manual" process when loading onto the truck for shipping... some moron missed it and left it labeled as a ground shipment...
Dell does things strange.... though it certainly is faster than waiting for straight 5-day ground.

They actually somehow ship your unit overnight to your "local" UPS distribution hub. I don't know exactly how (or what method they use). I believe their US Distribution center for Notebooks is in Nashville (I *think*, I know it's somewhere down south where necks are red). From there, shipments can either go straight out via FedEx (my first iXPS arrived that way), or they can get overnighted to your "regional" UPS shipping hub (my replacement that arrived today showed up that way). I'm in the Metro NYC area in New Jersey, but my regional hub for UPS is in Harrisburg, PA.

So, it seems to go like this:

1. Dell claims unit is shipped (friday morning) but isn't trackable with the numbers given.
2. Unit travels from Nashville logistics center to your regional hub (friday to sat.)
3. Package is scanned at UPS (saturday), and is now "trackable"
4. Package is out for delivery (sunday it's loaded on the truck)
5. Package is delivered (Monday afternoon)

That's how it worked for me. YMMV.
post #33 of 57
3/29/04 at 11:58pm

Worthless People at Dell

My new unit was supposed to ship already, and it hasn't. I'm totally fed up, I'm about to give up. Nobody is pulling for me at Dell. I'm sick of beta testing this piece of ****. Here are the names of the people i've been contacting over there.

Trevor Martin: Trevor_Martin@Dell.com - This guy has turned off his email box, because now all my messages are bouncing back
Gerald Thomas: Gerald_Thomas@Dell.com - This guy never emailed me back.

Does anyone know any decent people over there, I'm really close to sending this computer back and just forgettin about Dell completely...
post #34 of 57
3/30/04 at 12:01am
I suggest you call and talk to a manager, in fact a manager of these people you have been e-mailing. If you want results, that's the best way.

B.
post #35 of 57
3/30/04 at 12:30am
Well I certainly hope things work out as you've oulined them Karl... it sure would be great to have my system tomorrow, but I'm not holding my breath on that either... especially after being disappointed today that it didn't show up... also considering the UPS numbers still aren't "trackable" on the UPS website... does not bode well for a delivery of tomorrow... oh well.. at least I know "its on the way" and no longer in Dell's hands...
post #36 of 57
3/30/04 at 12:57am
Quote:
Originally Posted by lgriffin
My new unit was supposed to ship already, and it hasn't. I'm totally fed up, I'm about to give up. Nobody is pulling for me at Dell. I'm sick of beta testing this piece of ****. Here are the names of the people i've been contacting over there.

Trevor Martin: Trevor_Martin@Dell.com - This guy has turned off his email box, because now all my messages are bouncing back
Gerald Thomas: Gerald_Thomas@Dell.com - This guy never emailed me back.

Does anyone know any decent people over there, I'm really close to sending this computer back and just forgettin about Dell completely...
What's the latest order status you have on your replacement?
post #37 of 57
3/30/04 at 12:59am
Quote:
Originally Posted by Panther04
Well I certainly hope things work out as you've oulined them Karl... it sure would be great to have my system tomorrow, but I'm not holding my breath on that either... especially after being disappointed today that it didn't show up... also considering the UPS numbers still aren't "trackable" on the UPS website... does not bode well for a delivery of tomorrow... oh well.. at least I know "its on the way" and no longer in Dell's hands...
Don't assume that!

Once they're "trackable", they're a day away at most. My replacement gig happened over a weekend. You could wake up tomorrow and see it "out fo delivery", so make sure you check.

Of course, the big unknown here is UPS (Useless Parcel Service - at least where I live).
post #38 of 57
3/30/04 at 1:22am
Quote:
Originally Posted by Panther04
Well I certainly hope things work out as you've oulined them Karl... it sure would be great to have my system tomorrow, but I'm not holding my breath on that either... especially after being disappointed today that it didn't show up... also considering the UPS numbers still aren't "trackable" on the UPS website... does not bode well for a delivery of tomorrow... oh well.. at least I know "its on the way" and no longer in Dell's hands...


My package entered the UPS system on the 25th, became trackable today at 2pm and is scheduled for delivery some time tomorrow. So there is hope that you will get soon.
post #39 of 57
3/30/04 at 9:07am

There Is A God

Quote:
Originally Posted by Karl
What's the latest order status you have on your replacement?
There is a God! I knew it! I just woke up, grabbed a banana & some orange juice, kicked the dog (jk), and now, my new iXPS replacment is in boxing! YES!!! Somehow, I'd like to think all the bitching I've done has paid off. I'd like to thank the academy...Whew what a freaking relief.
post #40 of 57
3/30/04 at 9:25am
Well... I am also happy to report that UPS now reports that my system is "out for delivery" with a scheduled delivery date of today! WOOOOOOHOOOOOO! Finally! I can't wait to get it!
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