Acer Vista Shutdown Probs

That's because the default "Turn off" choice in Vista is actually STANDBY which turn the system off quick, but doesn not do a total powerdown. Some systems have issues with this because of issues with power managment implementation on the hardware PMI. With that said, see if Acer has a new Vista Bios... they have fixed this issue. Your only other choice is to click the arrow next to the power button in Vista and actually choose Shut Down.

Similar problem. My Acer won't sleep or hibernate. Doesn't matter if I go through the start menu or just close the lid.

Invariably, I have to shut off the computer. Then, when I start it, the screen goes blank. Only when I re-start it does it work

Tried Acer's customer support website. The faux online support seems as realistic as Ask Jeeves. Can't even pull up a phone number on their website and I don't have one with the product literature.

Not a good start. This computer wasn't my first choice but that's a story and I don't want to recount that now. One good thing, I actually bought the Best Buy three year service warranty.

How come this thing won't hibernate? Aspire 5610z BL50

Thanks

You might have to get the latest Vista bios for your laptop. Did it come preloaded with Vista? If so I would try to see if a new bios is available and will help or just return the thing to BB stating that it does not function with full capabilities in Vista. Power Management issues in Vista is a known issue with hardware support. Some manufacturers won't even release updates to the bioses to fix any of these issues. They blame it on MS.

Thanks Digg. Perhaps I'll just take it back. I think they're pretty good about making worries go away as long as you paid that 30-40% over selling price for the warranty

Similar problem here 64bit Vista OEM Home Premium on a Acer Ferrari 4005 and bios 3A23, the computer does not go down in standby properly, screen goes blank but fan and power/network led's still on. It does sometimes work though.... 1/10 perhaps.

The strange thing is that with an earlier build of 64bit Vista Ultimate on the same computer same bios etc. standby worked fine, never any problems.

It's not the latest build kind of issue. The RTM release worked fine for me no problems with 3A23. With 3A27 I started having issues and also might have something to do with a recent update.

Here's something to add. I'm also having the same issue under XP. Both hibernate and standby don't properly work all the time. I've sent Acer an email about the issue... we'll see what they have to say about it.

Same problem here. I run Vista x64 on Acer Ferrari 4005, BIOS 3A27 (also had this problem with 3A23).
When going to sleep, the laptop dies with its fan and LEDs on.
Was anyone able to solve this issue?

I just bought a 5610 with Vista and it won't wake up from sleep or hibernate properly. After it shuts off from sleep or hibernate, I turn it back on to wake and the system reboots. The screen flashes with a BSOD, but I can't read what it says, and it proceeds to reboot. It's frustrating.

I just updated the new vista support BIOS for my Acer Ferrari 3400. And now i cannot go to standby or sleep state..the screen goes black but the fan and LED's are ON...very strange. i emailed acer but no reply from them. should i buy any more laptop from ACER????

This may not be your problem, but it was definitely my problem for my 5610Z with an internal Broadcom 42xx wireless card.

I had the same issue; Sleep would shut off the monitor lamp but not the harddrive or put the unit in low power mode. Hibernate behaved the same way. Both required a push and hold the power button for a forced power down.

Both issues were due to an upgraded Broadcom wireless driver. I backed off things that I changed until I found the issue. I luckily stumbled across a lock up in the System module while looking at the broadcom wireless device. When I tried to deactivate it from there, perfectly legal, the machine locked up. Once I saw this, I downloaded the Acer website driver. This returned the unit to normal sleep and hibernate behavior. I replaced any backed-off applications and the unit continues to perform correctly; AVG free anti-virus was the first to get the axe but was not a problem. The Broadcom site driver is much more recent, 1.5 years more recent; however, it causes these units issues. The Acer site driver appears to connect and work fine, so I've decided to stick with it; normally I go with the latest for everything.

I have had no problems with the upgraded Intel integrated graphics update I pulled from the Intel site.

If you're wondering why I upgraded in the first place ... I normally would do that to tweak features or performance to the best possible, but in this case, I had major issue with connecting this unit to my WLAN. I had everything setup correctly, but it would not connect. The upgrade did not help, and later only hurt.

I sure hope that helps someone. I was very frustrated with the problem with a brand new laptop. I'm glad the solution was fairly simple.

Could you be a little more specific? Can you give us version and dates for the drivers that worked and for those that did not work. I have a Aspire 5630 6966 running Vista Home Premium and I'm experiencing similar problems. My Aspire does not have a Broadcom Wireless adapter, but it has a Broadcom 440x 10/100 Integrated controller. It is running driver version 4.49.00 from MS dated 06/21/06. It has a Intel Pro/Wireless 3495ABG which I have updated to Vista driver Ver. 11.1.11 which I downloaded from Intel. With this new wireless driver I'm getting better performace. I was also having the Won't Fully Sleep issue with the prior version of the wireless driver, so I guess the wireless driver is not the issue. I just looked at the Broadcam Website and I can see they have a Ethernet driver for a 4401 NIC. Is this the right driver? All I could find in the Acer driver's site is version 4.37.00 for Windows XP. If someone one can point me to where I can download a "Vista" driver for this specific Broadcam Ethernet Adapter, I would appreciate it.

I mentioned that Acer downloads specfically, since they do not change and was the source of the version that I downloaded. The version of the wireless that resolved ths issue was Broadcom 802.11bg Wireles LAN Driver v.4.2.2.7. The drvier was a XP driver, as specified on the webstie for the 5610Z model notebook. Although not for Vista specifically, it appeared to work fine in Vista Home Basic. I found no wireless Vista specific drivers for the laptop on the Acer site, so I had to use the XP version. They had everything else, but not that one. I cannot find the version of the wireless driver on Broadcom's site that I previously downloaded that caused all the problems. I'm not in front of the machine at this time. I will follow up with that version when I can.

I did not change the wired driver in any way. That was not the source of my problem. I would suggest looking for Vista specific drivers from the Acer site; Vista link is available off of the main download page. If you cannot find the correct driver there, getting and installing the XP version might help. It certainly did in my case. Also, there may be a new firmware under the Vista specific download area. There was no new BIOS in the standard (XP) 5610Z downlaod area, but the Vista specific download area did in fact have a newer BIOS that I just found today. I have not applied it, but this may have fixed some issues with more recent drivers.

Also, customer support sent me a suggestion, and I'll pass it along. It's stupid, but it also would have fixed the issue; reload the OS and applications from the system setup disk. I chose to save this path as a last resort, since I did not want to waste a lot of time reinstalling the current isntalled applications and tools. Fortunately in my case, this was not necessary.

As a side note, I'm also having issues with the msame machine and its ability to recognize USB storage devices when plugged in. It sees them, but fails to load or find appropriate drivers for the devices. I had to manually point it at the c:\windows\system32 directory for each aspect of the device; twice for the usb part and once for the storage part (the drive letter recognition). Then the drive was recognized, produced a drive letter, and worked fine. I'm still wandering down that path to figure out how to make that automaticlly go to that as a source of drivers. It worked flawlessly at one time. There is at least one post about this issue that made the suggestion of the manual install directory selection. I'll have to see if there is any more to that.

I hope this helps. I hope that you can resolve your issue.

Farjar....my ferrari 4005 is running Vista 64 Ultimate retail, with bios 3A27 and I have no issues whatsoever, with anything. Interesting :-)

Same with my 5570. No problems. Of course I never upgraded the drivers on that box; other than WHQL drivers from MS update if there were any.

FerrariZoid, did you ever upgrade any drivers from manufacturer. Of course, every architecutre, chpset and cards, is different. My 5570 has Atheros wifi and the 5610 uses Broadcom.

Yes, I've upgraded my ATI drivers with Vista drivers from them, my audigy Z2 sound card uses Creative Vista 64 drivers...everything else I think I got from Acer site. no problems with cardreader, nada, zip, zilch, cero.

had this problem under xp sp2 and it was all down to the system not being able to turn off the built in webcam. it runs on a usb port and will not turn off under standby request or even shut down mode sometimes. tried a few hacks on the usb driver but gave up in the end as it goes to hibernation fine so stuck using that option.

acer 5633 wlmi

mkmcgregor, thank you so much!
This solved my problem.
I have Acer Ferrari 4005, so it's a different set of drivers for me.
Replacing the latest Broadcom BCM43xx driver v4.100.15.5 with older v4.82.28.56 (I think this one comes with Vista) makes Vista x64 sleep well