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M35X-S149 Powers Up, But Won't Boot (Black Screen)

post #1 of 21
Thread Starter 
I'm trying to repair a friend's Satellite M35X-S149. The thing powers on (power light comes on, and fan briefly spins up), but after about 5 seconds, the fan turns off, and it doesn't ever boot nor display an image on screen. It never appears to POST (no beeps, nothing -- I've never worked on Toshibas before, but I assume no beeps isn't normal). Things I've tried:

-Hooking up an external display and pushing Fn-F5 to enable external display. No luck.
-Removed battery, booted strictly AC power, no luck.
-Opened up system re-seated RAM, moved to new slot and flat-out replaced it with known good RAM, and didn't work either. Removing RAM entirely didn't change things.
-Made sure the tilde and/or tab keys weren't stuck, as that was some random article I read on Toshiba's KB.
-Removed HD entirely, no help.

Short of completely dismantling the system and re-seating the CPU, anything else I should be looking for, or is this just a lost cause?

Biggest reason I want to get into the system is that the friend who wanted it fixed said that her husband took some "personal pictures" in there that she doesn't want to lose or have get out in the open, but trusts me with them. I know I could just rip out the HD, but what fun would that be?

Ideas?
post #2 of 21
Use a IDE to USB adapter and get the files from another laptop or a desktop computer.

Or put the disk in another laptop and use ERD commander (or similar) to get the files.
post #3 of 21
Thread Starter 
Quote:
Originally Posted by Pete Natas
Use a IDE to USB adapter and get the files from another laptop or a desktop computer.

Or put the disk in another laptop and use ERD commander (or similar) to get the files.

Oh, I know I can get the files off the hard drive. That's not the issue. Was just trying to salvage the rest of the laptop so she doesn't have to go buy a new one.
post #4 of 21
For starter, most toshiba laptops don't BEEP at post.

I fear that your only option is to follow my previous post and get the data out of the hard drive.

Then, send it to a toshiba authorized dealer. The motherboard is probably dead. Trying to find which part of it died is futile since you most likely could not repair it by yourself.
post #5 of 21
Thread Starter 
Thanks for that -- having a POST beep would certainly help.

Anyway, so just for giggle, I plugged in again today and turned it on -- and it actually boot for a split second. I saw the POST screen, so I hit F2 just to get into the BIOS. Went into the BIOS, and it went black after about 3 seconds, and then black screen like before. The only different between this time and last? I had the DVD tray ejected. No idea why that did it.

Of course, it did that a couple times, and now won't do it at all. Figures...

Just thought I'd throw it out there, but I have a feeling we're going to have to go the "remove the hard drive and get the data off" route.
post #6 of 21
Thread Starter 
Another update: Pulled the hard drive, and it appears that the hard-drive is corrupt or has been formatted. I plugged it into a little USB 2.0 reader I have, and Windows didn't recognize it. I ran Western Digital's disk diag tools on it, and the extended test came out fine. I ran FreeUndelete and a few other tools on it, which found several bits and pieces of files and folders, but nothing really exciting.

The Toshiba recovery DVD was in the DVD drive when I got this thing. Does that DVD format/erase the drive when it's ran? Maybe it was ran part way and died in the middle because of the above, pre-existing hardware problem?

Thoughts?
post #7 of 21
I'll help you, but you have to PM me the pictures of your friends wife

Just kidding BTW.

Yes the recovery disc does format the hard drive, but it should prompt you about a million times that you are about to erase all info on the drive and are you really sure you want to do this type of carp. But that should not affect the laptops ability to boot. Even if you completely remove the HDD and try to boot up without anything inthe optical drive, you should get through the POST and up to a message that there is no system disk.

You could try reseating the cpu, but I'm not sure it would be woth the hassle since you'd have to reapply thermal paste and all.

When it locks up, to any of the LED's blink in any recognizable pattern? For many power and motherboard related problems, the power indicator will usually give off a series of eight long or short flashes before repeating. These flashes read backwards represent a binary number that can then be translated into an error code by somebody with the right manal.
post #8 of 21
Thread Starter 
Quote:
Originally Posted by g00nter
I'll help you, but you have to PM me the pictures of your friends wife

Just kidding BTW.

Yes the recovery disc does format the hard drive, but it should prompt you about a million times that you are about to erase all info on the drive and are you really sure you want to do this type of carp. But that should not affect the laptops ability to boot. Even if you completely remove the HDD and try to boot up without anything inthe optical drive, you should get through the POST and up to a message that there is no system disk.

That's what I figured, too, as that's how 99% of the systems I've worked worked.

And an update on the HD front. Apparently he was in the process of using the recovery disk to get his system just setup again from scratch (he didn't care about the data on there). So when I hooked up the HD to another system, it couldn't read it as it wasn't fully formatted properly, but still did have remnants that the DVD had tried to put data on there (running undelete programs were able to get bits and pieces of the windows directory, for example)

Quote:
You could try reseating the cpu, but I'm not sure it would be woth the hassle since you'd have to reapply thermal paste and all.

Yeah, I'm thinking that's about my last hope, short of replacing the motherboard.

Quote:
When it locks up, to any of the LED's blink in any recognizable pattern?

Boy, I sure wish it did, but no. When it locks up, the power LED stays on, and any LEDs that were on at the time of lockup stay on. So if I was hitting the FN-F5 key to see if the LCD was off, it leaves the little FN LED under the F-key row turned on (the FN key isn't causing the lock-up, just using that as an example).

I'll look at that site that describes how to dismantle the thing and see if getting to the CPU would be a royal pain. Thanks again for everybody's help!
post #9 of 21
One last thing you could try is a hard reset. Pull the battery out and remove the AC adapter. Then push the power button and hold it down for about 30 seconds. Then plug the AC adapter back in and see if you can get anywhere with it.
post #10 of 21
Thread Starter 
Tried reseating and regooping the CPU. After I get it all back together, I'll try the hard reset if nothing works.

Thanks again!
post #11 of 21
Thread Starter 
OK, got it all back together after re-seating the CPU, didn't help. Tried the hard reset, didn't help.

Talked to the owner of the laptop, he said he's just going to put the thing on eBay for parts (unless somebody here wants it for parts). He'll probably pull the hard drive and RAM to put into a new laptop, but otherwise, he's getting rid of it and buying a Mac, he says (I didn't want to start a debate with him on Mac vs. PC).

Thanks again to everybody here!
post #12 of 21
could be the powers supply going bad
post #13 of 21
Did you ever get this fixed ... I am having the same problem

Thanx
Art Meyer
post #14 of 21
Sounds like the classic DC Power jack issue, M35X are infamous for. There was I think a class action suit. A good test is to wiggle or gently push the power cord where it attaches to the DC jack. You can try replacing the DC jack, replacement runs about $10 - $15, and if you're lucky nothing got screwed on the motherboard where the jack is soldered.
I have the same problem, tried a new jack that did no work, now looking for a replacement motherboard.
Good luck.
post #15 of 21
the controller for the voltage for the CPU needs to be repaired. it is a huge common issue that i have seen for this unit. after the repair is done, the unit never has this issue again.
post #16 of 21
I have the same pproblem on my m35x s109. Did you ever get resolved?
post #17 of 21
Quote:
Originally Posted by orty View Post
I'm trying to repair a friend's Satellite M35X-S149. The thing powers on (power light comes on, and fan briefly spins up), but after about 5 seconds, the fan turns off, and it doesn't ever boot nor display an image on screen. It never appears to POST (no beeps, nothing -- I've never worked on Toshibas before, but I assume no beeps isn't normal). Things I've tried: -Hooking up an external display and pushing Fn-F5 to enable external display. No luck. -Removed battery, booted strictly AC power, no luck. -Opened up system re-seated RAM, moved to new slot and flat-out replaced it with known good RAM, and didn't work either. Removing RAM entirely didn't change things. -Made sure the tilde and/or tab keys weren't stuck, as that was some random article I read on Toshiba's KB. -Removed HD entirely, no help. Short of completely dismantling the system and re-seating the CPU, anything else I should be looking for, or is this just a lost cause? Biggest reason I want to get into the system is that the friend who wanted it fixed said that her husband took some "personal pictures" in there that she doesn't want to lose or have get out in the open, but trusts me with them. I know I could just rip out the HD, but what fun would that be? Ideas?
I have the same identical problem on my Satellite m35x s109. Did you find the problem?
post #18 of 21
d6rws1, read the post from NFO(NOS)
post #19 of 21
I have the same issue. How costly is the repair?
post #20 of 21
Quote:
Originally Posted by d6rws1 View Post
I have the same issue. How costly is the repair?
I have done this repair for others on this site before. It is a quick fix that can be done the same day the unit is received. PM me if you have any questions.
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