I"m sure that some people have had a good system purchase from Hypersonic. My purchase has been an absolute nightmare. I purchased a Hypersonic PC Aviator AX7 back in July of 2004. I immediately started having problems with wireless LAN card which didn't seem to work. Working with Hypersonic tech support is pretty difficult. As an accountant with a minor IT background my knowledge base is adequate for building and installing new systems. The Hypersonic tech staff seemed to far lower knowledgebase then I did as a part time secondary IT person!
To make a long story short, my Aviator AX7 has had THREE motherboard replacements! Each tech episode with Hypersonic has been extremely difficult requring me to be extremely demanding in order to get them to fix the problem. Finally after two years (of which six months have been spent in Hypersonic location to get fixed) my system went dead again!
This third time took numerous calls on my part to find out the status. I had asked to be notified on the potential costs involved but as usual Hypersonic never returned any of my calls. After 2.5 months of calling they finally stated that it had been repaired. The downside was that I was expected to shell out another 1K in repair costs. The support person refused to give me a breakout of labor versus parts on the repairs. They barely acknowledged that this was the third motherboard replacement on the unit. When I said I wasn't going to shell out an additional 1K on a lemon unit and asked to speak to a manager they hung up on me! Welcome to Hypersonic support. I've sent e-mail to their support e-mail address but as yet they haven't been answered.
In addition to all the problems in trying to get ahold of them and dealing with a lethargic staff who cares not the least about your system problems. They also actively engage in fraud (as far as I'm concerned). When trying to slap on additional charges to the user they end up blaming the customer and claim that you have "liquid damage" (i.e. spilled coffee of something) on the unit and the damage is really your fault! They pulled this trick out twice on me. The first time the system was under warranty and I only had it a few days. I guess they were trying to get more funds for the extra repair work they did on replacing the unit.
So my warning is buyer beware! If you end up getting one of there lemon systems which quickly goes dead don't spend too much time trying to get if fixed. Demand a refund as soon as possible or you will end up looking 2.5K on a worthless system like I did!
If you do end up getting ripped off by them at least put in a consumer complaint with the New York Better Busines Bureau so other potential buyers can be warned.
To make a long story short, my Aviator AX7 has had THREE motherboard replacements! Each tech episode with Hypersonic has been extremely difficult requring me to be extremely demanding in order to get them to fix the problem. Finally after two years (of which six months have been spent in Hypersonic location to get fixed) my system went dead again!
This third time took numerous calls on my part to find out the status. I had asked to be notified on the potential costs involved but as usual Hypersonic never returned any of my calls. After 2.5 months of calling they finally stated that it had been repaired. The downside was that I was expected to shell out another 1K in repair costs. The support person refused to give me a breakout of labor versus parts on the repairs. They barely acknowledged that this was the third motherboard replacement on the unit. When I said I wasn't going to shell out an additional 1K on a lemon unit and asked to speak to a manager they hung up on me! Welcome to Hypersonic support. I've sent e-mail to their support e-mail address but as yet they haven't been answered.
In addition to all the problems in trying to get ahold of them and dealing with a lethargic staff who cares not the least about your system problems. They also actively engage in fraud (as far as I'm concerned). When trying to slap on additional charges to the user they end up blaming the customer and claim that you have "liquid damage" (i.e. spilled coffee of something) on the unit and the damage is really your fault! They pulled this trick out twice on me. The first time the system was under warranty and I only had it a few days. I guess they were trying to get more funds for the extra repair work they did on replacing the unit.
So my warning is buyer beware! If you end up getting one of there lemon systems which quickly goes dead don't spend too much time trying to get if fixed. Demand a refund as soon as possible or you will end up looking 2.5K on a worthless system like I did!
If you do end up getting ripped off by them at least put in a consumer complaint with the New York Better Busines Bureau so other potential buyers can be warned.
