Dell will replace defective 17" screens at no cost to customers (details inside) - Page 3

Just had a tech from Dell Germany come to my house and replace my LCD with a beautiful new 17" glossy black screen.

I am happy! No dead pixels either!

DHL is just insufficient when it comes to being a company. Took them 3 days to deliver me an overnight package the once. When he finally got there, he told me, oh well i have to drive 90 miles to your house and i had no other packages in that direction. So i just input that i had stopped by and no one was there even though i never came by. Needless to say I was NOT happy. When my dell was shipped I wanted to cry when i found out it was DHL, and called the office (I have the local (90 miles away local) number that the 800 number isnt supposed give out and told the manager about my last experience. She delivered my Dell herself as the same delivery guy was STILL working there!

Well, last week a thin Purple line on the far r/h side showed up on my I9300. I called Dell on Monday, and Tuesday the New LCD arrived. (less then 24 hours...lol) Late Saturday Nite I took mine all apart (thank you SM!) and replaced it...it was pretty darn easy and booted up fine. New screen is a Samsung and seems brighter then the original. Looks good, no bad pixels. Hope to get the old one shipped back to them today.

They offered to do the work, but I'm leary of sending my Laptop to them. (I overclock, and who wants someone snooping their HD!) So I offered to do the work myself and am glad I did....

Glad Dell stepped up for this issue, hopefully this screen will last at least as long as the original one did.....

a line just appeared on my screen today. i bought my 9300 in september of 2005 so i sent them an email just now.

i just got the return box today and the preprinted air bill is weird. they spelled memphis wrong and it also has the wrong zip code. i dunno if i should send it back now.

dang.. dell is pretty awesome. i sent in my laptop on tuesday and they received it on wednesday. got it back today. not only did they fix my screen but they gave me a new battery, ac adapter, keyboard and dvd drive. the only thing i can complain about is that they changed my bios to A05.

ugh.. the monitor is acting up again. this time theres 3 vertical lines. theres a green, purple and yellow line. im sure it isnt my video card since when i connect to an external monitor source everything is fine.

yeah they are real dicks. when i wanted to replace mine i told them repeatedly that its probably the LG monitors which are causing the problems, so try to get me some other brand. but the dell tech. told me proudly that i would get the exact same monitor. lo & behold after a few months i get a vertical line again.

just got my laptop back after a week and a half this time. hopefully this time it doesnt mess up again. if it messes up a 3rd time wouldnt it be considered a lemon?

Here's the latest that I email Dell almost daily; I have yet to get a response. I'd appreciate a message from anyone who has had luck the second time around:
I have an Inspiron 9200. I purchased this laptop when I was still based in Houston, Texas. I was fortunate enough to have my LCD replaced about a year ago here in the Philippines. A subsidiary of Dell here in the Philippines, Accent Micro, came to my home and replaced the defective LCD. Unfortunately, I am experiencing again the vertical line defect. Now, it is a one-inch thick vertical stripe. I remember speaking to the service person while he was replacing the LCD, since I noticed that the replacement LCD has exactly the same part. I was wary having realized this and asked him why Dell was replacing a defective part with exactly the same part. He told me that this new part albeit the same brand and specifications was not defective. I think now he is mistaken. It is frustrating that I, among so many others affected by this defect, experienced this once. But for us to experience it again, well, is, disappointing. UPDATE: I have been sending email messages to vertical_line@dell.com but have yet to get a reply. Is this email address still one that exists and one that Dell attends to?
I think it is unfair to all of us consumers affected by such a faulty part. And to rationalize that we are beyond warranty is unacceptable. Why didn't Dell correct the issue from the beginning by replacing our LCD with a DIFFERENT part?