Here's the latest that I email Dell almost daily; I have yet to get a response. I'd appreciate a message from anyone who has had luck the second time around:
I have an Inspiron 9200. I purchased this laptop when I was still based in Houston, Texas. I was fortunate enough to have my LCD replaced about a year ago here in the Philippines. A subsidiary of Dell here in the Philippines, Accent Micro, came to my home and replaced the defective LCD. Unfortunately, I am experiencing again the vertical line defect. Now, it is a one-inch thick vertical stripe. I remember speaking to the service person while he was replacing the LCD, since I noticed that the replacement LCD has exactly the same part. I was wary having realized this and asked him why Dell was replacing a defective part with exactly the same part. He told me that this new part albeit the same brand and specifications was not defective. I think now he is mistaken. It is frustrating that I, among so many others affected by this defect, experienced this once. But for us to experience it again, well, is, disappointing. UPDATE: I have been sending email messages to email@example.com
but have yet to get a reply. Is this email address still one that exists and one that Dell attends to?
I think it is unfair to all of us consumers affected by such a faulty part. And to rationalize that we are beyond warranty is unacceptable. Why didn't Dell correct the issue from the beginning by replacing our LCD with a DIFFERENT part?