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Synaptics mouse left button stuck in depressed position. SOFTWARE ISSUE!!!

post #1 of 5
Thread Starter 
I just bought my Gateway MT6821 3 weeks ago. 1 week after purchasing, the mouse suddenly started freaking out. After about 1 hour I figured it out. I thought my computer was frozen up because I couldn't click or double click ANYthing.

Then I turned on the touchpad illustration, and it shows that my left mouse button is in a "depressed" state. As soon as I touch it after reboot/uninstallation or anything else I do, the left mouse button locks into the "depressed" state.

Now, I own a computer repair company, so this is pissing me off now. Gateway is of no help. Synaptics won't respond because they want me to talk to gateway. Honestly, it's not Gateway's problem. It either has to do with Synaptics or Windows Vista. Here's how I know.

If I go to mouse properties and set the profile to a left handed mouse, as soon as I touch the pad, the RIGHT button becomes stuck in the depressed position. I switch back and it becomes vice versa again. This is NOT a hardware issue. I have rebooted into safe mode after uninstalling, still does the same thing. I have done everything I can think of. My USB mouse works fine though.

One day, about 2 days after this started, I accidentally left my laptop unplugged and ran errands. Cam home, plugged back in, booted, and suddenly the touchpad worked again. For 1 week. Then yesterday again it happened. So I let the battery drain, rebooted, and this time it's still broken.

This HAS to be a known issue somewhere. I AM NOT SENDIN THIS BRAND NEW LAPTOP BACK TO GATEWAY. I wish they would quit acting like i'm an idiot. I LIVE on my laptop and just got it they way I want it. There has to be a fix.

System:
Gateway MT6821
Windows Vista 32 bit

Please help guys. Search words for this post to follow because I KNOW there are more people out there with the same problem.

Thanks in advance!

Left mouse button stuck depressed down position synaptics mouse stuck left button Vista Mouse broken mouse not working stuck
post #2 of 5
i take it that u already tried synaptic vista driver?
http://www.synaptics.com/support/drive.cfm

cheers ...
post #3 of 5
Quote:
Originally Posted by Schizm00
.. Honestly, it's not Gateway's problem. It either has to do with Synaptics or Windows Vista. ..
i must disagree with u on this point. Laptop manufacturers/sellers r RESPONSIBLE FIRST for the running of their hardware components (and installed softwares that came with it) - and like it or not, it is the very first contact users must go thru regardless of what the problem is, even though it is a pain in the derriere

sorry that u have the issue with a brand new laptop

cheers ...
post #4 of 5
Thread Starter 
Thanks for the replies guys. Yes, I am running the newest Vista drivers for the device. Version 9.1.3

Also, I agree that it is the laptop manufacturers problem first. But they even admit it is either Vista or Synaptics. Gateway is clueless. You know tech support at companies like that. They assume everyone is computer illiterate. Which in most cases is true, but not in this one.

I KNOW it has to do with Microsoft or Synaptics.

Also, I have updated the BIOS among other things. Still same problem. AHHHHHHH!!!!
post #5 of 5
http://www.notebookforums.com/thread194402.html
may be these MT6821 users/owners can shed some more light into ur touchpad issue, p.m. them if need to

cheers ...
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