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m9700 cpu question

post #1 of 23
Thread Starter 
So, I have been playing a lot of games lately as school is out, and just this week, I noticed that Battlefield 2142 is starting to get a little jerky, both video and audio. Hmmm, so I decided to give battlefield a rest (major gold will just have to wait), so I switched to Oblivion, also begining to get a little jerky...

Hmmmm, so I plugged in supreme commander, which used to run great, now however, is EXTREMELY jerky (again, both the video and audio actually are skipping...)

when I started checking things, I noticed my cpu seems to be spazing a bit. Running up to 100% percent and back down quite often, even at idle. The temps are also very high, unless I am playing a very taxing game, my temps don't usually reach the 70's, now I am sitting here at idle, basically with an xplorer window open and typing and my cpu continues to spike up and down while temps are fluctuating between 70-74.

I suspected something malicious running in the background, but there is nothing that I can find out of the ordinary.

So, here are my questions:
1. Is there anything besides Adaware and Norton I could run that would do a better job of detecting malicious software.

2. Or is my cpu bugging out on me?

As always, thanks for the help guys!
post #2 of 23
Hey willy! I remember hashing out the waiting game for the m9700 with you. How you been? looks like that spoon is still to big eh?
Anyway, you want to find out what process (or processes) are eating all your CPU.

Open the task manager (Ctrl + Shift + Esc), go to the Processes tab, check the “show processes from all users” box.

Look at the CPU column and find out what is eating your CPU.
You can post the process name, and I’m sure someone can get you an answer.
You can also Google search the process name if you are concerned it may be a virus.
post #3 of 23
1. Do you have notebook hardware controller installed? If so, make sure Dynamic Switching is not enabled when plugged into power supply.

2. Make sure you have cleaned all the spyware and junk from your system.

3. Run a defrag on your harddrive.

4. Use a regestry cleaner.

5. Run CheckDisk on your drive

6. Make sure you are on the right power profile.
post #4 of 23
Thread Starter 
post #5 of 23
Thread Starter 
Quote:
Originally Posted by E-dirt
1. Do you have notebook hardware controller installed? If so, make sure Dynamic Switching is not enabled when plugged into power supply. 2. Make sure you have cleaned all the spyware and junk from your system. 3. Run a defrag on your harddrive. 4. Use a regestry cleaner. 5. Run CheckDisk on your drive 6. Make sure you are on the right power profile.
Nope, no hardware controller installed, I have done everything else you suggested already - that is why I was considering a possible hardware problem. No matter what program I have up and running, it spazes. Its the craziest thing... thanx for the input though e-dirt...
post #6 of 23
it may be hardware, but i would like to see what is eating all that processor first.
iexplore.exe is internet explorer, it should not have been rising more then 4-5% ish

next time is spazes, have that task manager open, you can sort by CPU utilization buy click the 'CPU' twice, System Idle Process should be using 99% of the process when idle, anything else extra would be your problem.

But i have to ask, do you have antivirus installed? if no, seriously, get it. last time i rebuilt my desktop if forgot to install it (actually my 'install everything' script failed on the SAV part) i came back to the PC 10 hours later and it was LOADED with viruses, i could not believe it only took 10 hours lol.

Quote:
So marker, how's your m9700 holding up? Other than this, mine has been absolutely great...

m9700 is still a great machine, and you dont need me, or anyone to tell ya that check out futuremark.com and so a search 3dmark05 forNvidia Go 7900 (all processors, it dont matter) the 9700 is still at the top! heck, post is still #2 http://service.futuremark.com/compare?3dm05=2107104
PS: while your at it, check all the high-end mobile graphic cards including the 7900GTX and even the 7950GTX, the m9700 still wins, best score.
post #7 of 23
Thread Starter 
well, I started typing this on my m9700, but it just wouldn't do anything, so I have been demoted to my wifes dell inspiron 6000.

I am running Norton, I can't remember which version, but it is fairly recent. It has been kept up to date and i never disable it. I ran several scans with it, which revealed absolutely nothing.

When I typed the post above, my iexplorer.exe was fluctuating between 30% and 99% - the whole time it fluctuated however, my cpu constantly read 100%.

I turned it off for a while and booted back up a little while ago, the first program I turned on was outlook (which automatically starts msmessanger) My cpu usage was at 100% again with msmsgs.exe taking up 99% consistantly. I had also started internet explorer, which was running at like 3%. I closed outlook and msmessanger - everything fell back to normal with system idle running at 99% for about 10 seconds (despite everything showing 0 and system idle taking up the bulk, my cpu still showed to be at 100%)
After teh 10 seconds, iexplorer.exe shot up to 99%. I tried closing and when it finally closed - everything showed to be normal, but the cpu still was running at 100% and 82 degrees. It started skipping and lagging so badly I just shut it off.

If this is a virus, it is an insane one - do you think resetting to a restoration point would fix this. I have tried that with other viruses and it usually doesn't work.

I am assuming it is possible for a cpu to fail, I have never actually heard of that happening, but this machine is behaving so strangely, I can't imagine what might be the culprit.

I will try a restore point, if that doesn't work, its a reformat later this week when I have the time I guess...

That is unless one of you very wonderful people can figure out what the heck is going on...
post #8 of 23
msmsgs.exe is MSN IM, honestly i dont think you have a virus, but i think you have general OS issues.

Before reformating, i would try re-loading SP2, then running windows update to complete post SP2 patches. Everything you have said that is eatting your CPU is OS releated, the SP may fix it. if not, reloading your OS should do the trick. I really dont think its HW related
post #9 of 23
Have you cleaned out the fans? I've had the same problem and it turned out that system was overheating very quickly because the fans were clogged up with dust and then subsequently everything slowed down.

Once I got in there, and got all that dust cleaned out it was literally like I had a brand new computer again.

Of course this was after spending a ridiculous amount of money and time trying to find a non-existant virus.

Hope that helps...
post #10 of 23
Thread Starter 
Quote:
Originally Posted by burgundian
Have you cleaned out the fans? I've had the same problem and it turned out that system was overheating very quickly because the fans were clogged up with dust and then subsequently everything slowed down. Once I got in there, and got all that dust cleaned out it was literally like I had a brand new computer again. Of course this was after spending a ridiculous amount of money and time trying to find a non-existant virus.
I had blow out the fans the other day, but I went ahead and took the back cover off and checked everything. There really wasn't any dust in there, except for a very minor accumulation on the fans, not enough to cause any problems. I did the system restore - I had installed several software updates over the last 4 weeks, so I went back two months - it is still just as jerky as ever... I think I am just going to burn an image of my hdd and do a reformat. After the reformat, i should know for sure if this was being caused by virus or malfunction program. If it is software related, then I can just bring my important data over from my backup drive. If it is hardware related, I will have an image + a backup, so I should be able to get my m9700 back to where it was without any trouble... Still, this is the strangest behavior I have every had out of a pc... I am seriously hoping now that it is just software... Thanks for the input guys! Now I have to go take a nap cause I stayed out too late last night at the chevelle concert It was awesome though...
post #11 of 23
Well you are not the only one with this problem. I believe your CPU is over heating. I know mine is. The thermal pad could have worn down from excessive use like mine. I am about to send mine into Alienware withing the next week. If you actually watch your CPU temperature. It should be low then start to rise and then when there is lag, that is when the CPU downclocks itself to preserve itself because of the heat. This is what I have noticed with my 9700. I completely reformatted and wiped my computer and it still has the same problems.
post #12 of 23
Thread Starter 
Quote:
Originally Posted by Kazkek
Well you are not the only one with this problem. I believe your CPU is over heating. I know mine is. The thermal pad could have worn down from excessive use like mine. I am about to send mine into Alienware withing the next week. If you actually watch your CPU temperature. It should be low then start to rise and then when there is lag, that is when the CPU downclocks itself to preserve itself because of the heat. This is what I have noticed with my 9700. I completely reformatted and wiped my computer and it still has the same problems.
I bet that is what is happening - I have been watching things like a hawk and it will start off fine at like 55c, then the temp slowerly eeks its way up. This of course is coinciding with the cpu spiking, so I wasn't sure which was the problem and which was the symptom. For example, my machine has been on for 5 minutes. It was running great when I first booted up. No games, just web surfing and e-mail, everything worked great for minutes 1-4, and now my temp is up to 68c and rising, at the same time the cpu usage is begining to spike. Yesterday, I noticed as it began to reach teh 80's, my cpu would downclock to 33%. I believe the thermal pad break down might be exactly what is occuring. I am going to hold off on sending mine in Kazkek and see what goes on with yours, let us know what is going on. If its just a thermal pad, could this be fixed with replacing the pad with some Arctic silver as a 'quick' but effective fix? My temps are in the low 70's now, so my time is growing short... I have better go. Has anyone else experienced this phenomenon? Or are Kazkek and I the only lucky ones so far At least my 360 is working this week. I am on my 4th one of those, I just hope 360 #4 holds out until I get my m9700 back up and running correctly...
post #13 of 23
Ya, looks like you have the exact same problems I do.

What about the lcd, has it flickered at all yet? That is the real reason I am sending my 9700 in to Alienware. I noticed the overheating issue and then about 3 weeks later the lcd started flickering with white lines and sometimes green background. Someone here mentioned that the heat my have disrupted the lcd converter. Which sounds like loads of fun.

Oh ya, I think the arctic silver would fix this baby up, but I am worried about the lcd.

I would like to know if anyone else has had this issue. Those who own the 9700 and have played games pretty much constantly?
post #14 of 23
Thread Starter 
Quote:
Originally Posted by Kazkek
Ya, looks like you have the exact same problems I do. What about the lcd, has it flickered at all yet? That is the real reason I am sending my 9700 in to Alienware. I noticed the overheating issue and then about 3 weeks later the lcd started flickering with white lines and sometimes green background. Someone here mentioned that the heat my have disrupted the lcd converter. Which sounds like loads of fun. Oh ya, I think the arctic silver would fix this baby up, but I am worried about the lcd.
My lcd has not given me any trouble that I have noticed yet, however, as soon as I noticed a decrease in performance, I pretty muched stopped gaming. I will probably try the artic silver approach and see what that does for the problem - hopefully, this will prevent any LCD problems from happening... Did you get your m9700 pretty early on kazkek? I was one of the first to get one, so maybe we are at the begining of this problem developing.
post #15 of 23
Ya I ordered mine like may 23rd. Was like 6th or 7th one to get it one the forums.

Maybe it is problems of being the first ordered... I just want them to get fixed. I will keep you updated with my progress.
post #16 of 23
Thread Starter 
*Update*

After messing around with different settings, I have discovered the problem with my machine... It wasn't the cpu after all - my specific problem was iTunes. Damn you Steve jobs, you and your hippy friends at apple have cost me 2 weeks of valuable gaming time.

I noticed that the skipping and temp increases always became much more intense while I used itunes. I uninstalled the program and my temps went down, CPU usage fell back to normal and all of my games and apps seemed to be doing fine.

So... to restest my hypothesis, I reinstalled iTunes and BAM; skipping, outrageous cpu temps.

My question is, what in the crap in iTunes could be causing me this much trouble. It isn't even running right now and my cpu temps are up and down like crazy and everything is skipping...


post #17 of 23
Quote:
Originally Posted by willyb311
*Update*

After messing around with different settings, I have discovered the problem with my machine... It wasn't the cpu after all - my specific problem was iTunes. Damn you Steve jobs, you and your hippy friends at apple have cost me 2 weeks of valuable gaming time.

I noticed that the skipping and temp increases always became much more intense while I used itunes. I uninstalled the program and my temps went down, CPU usage fell back to normal and all of my games and apps seemed to be doing fine.

So... to restest my hypothesis, I reinstalled iTunes and BAM; skipping, outrageous cpu temps.

My question is, what in the crap in iTunes could be causing me this much trouble. It isn't even running right now and my cpu temps are up and down like crazy and everything is skipping...



Very strange... I had iTunes on my m9700 for quite a while, but I rarely had it open. I had issues with quicktime (it's loaded on your system with iTunes) screwing up video codecs, so I try to keep anything Apple off my system.

I don't know what it would be unless something is trying to run in the background that's tied to iTunes that's causing your cpu to run at 100% most of the time... Very curious.
post #18 of 23
Quote:
Originally Posted by willyb311
*Update* After messing around with different settings, I have discovered the problem with my machine... It wasn't the cpu after all - my specific problem was iTunes. Damn you Steve jobs, you and your hippy friends at apple have cost me 2 weeks of valuable gaming time. I noticed that the skipping and temp increases always became much more intense while I used itunes. I uninstalled the program and my temps went down, CPU usage fell back to normal and all of my games and apps seemed to be doing fine. So... to restest my hypothesis, I reinstalled iTunes and BAM; skipping, outrageous cpu temps. My question is, what in the crap in iTunes could be causing me this much trouble. It isn't even running right now and my cpu temps are up and down like crazy and everything is skipping...
lol at that.
post #19 of 23
Thread Starter 
*Another Update*

Well, it wasn't my iTunes after all, I am assuming that iTunes just aggrevated the problem. After it acted up terribly again, I backed up my data, reformatted and now the lappy is back to where it started when it arrived at my house and I am still experiencing little lags in everything.

Internet explorer lags on even the most mundane tasks as well as outlook. Also the audio (windows sounds and mp3's) will actually slow down and start to crackel.

The crazy thing is that it does not do it consistantly, it is only periodic, however, it is enough to be very VERY annoying. I cannot game with it at all.

Before I call AW tonight and probably have to send it in - Any suggestions as to what might be the problem? Is it like kazkek said and the cpu is just over heating?

post #20 of 23
I will just suggest that you speak to Marco in Critical Issues if you can, he helped me with my issue and was very good at what he did.
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