Originally Posted by Genryu
I guess the main question I wanted to put out is with regards to whether in your opinion the XPS support is similar to, better than, or worse than alienware support. In particular I'm personally looking to upgrade my current 3 year old Toshiba P25 later on down the line this year once some higher end 8-series GPU's start showing up and I was a little confused about the warranty each offers. In particular with regards to the extra service that's given with Dell's completecare support. Considering I am a college student and "life happens" a lot more often than back at home I wanted to make sure that before I put down a lot of my hard earned money from the summer I'd be able to make sure it survived long enough to enjoy. I've been looking over the forums and in particular about what shazza and HH had to say and I was pretty impressed with alienware's support, just worried about whether dell gives me a little something extra (especially with completecare). So I don't know if people have had any particular experience with either that they can speak of. I'm still confused as to whether I should go for the m9750 (or newer variant) or the new XPS which should hopefully be out by the end of this year. That's why I'm asking this whole question about warranty. Also in particular I want to make sure I can go quad-core with the penryn since I'll definitely use the extra cores as far as doing some folding work at the lab. Thanks again for the input.
If you are comparing warranties, the Dell warranty is superior in every way. Convenience: Dell will have the part to you in 2 days, and a technician sent out immediately to your location to perform the repairs. It's extremely easy to get new parts and have the technician sent to install them in 2-3 day turn arounds. AW will require you to send the computer off for repairs to a depot and this could take an indeterminable amount of time, during which you will be without a computer. There is no way around this. Warranty Transfer: If you decide to sell your computer in the future, having an active warranty can significantly increase value to your system. Dell allows you to transfer the warranty and all it's advantages to anyone you sell the computer to. AW will not transfer warranty to another buyer. If you bought a brand new laptop with a 3 yr warranty from AW, and sell it a month later, that 3 yr warranty goes straight down the drain. Warranty extension: AW will not guarantee you the ability to extend your warranty and it won't even be an option if that computer is no longer being sold or supported. Dell will let you extend the warranty indefinitely. An example of this is a Dell i9300 that I recently sold to a friend of mine. It's not even sold or supported by Dell anymore, but they allowed me to not only transfer the remaining warranty to his name, but also allowed him to extend his warranty even though the computer isn't actively supported. What does this mean if his computer breaks? Simple, he gets a new e1705 with a similar hardware configuration if that ever happens. Talk about peace of mind... Complete Care: If you drop a guitar amp or beer keg on your shiny new AW laptop, you can kiss any hope of having that laptop repaired or replaced. With Dell's complete care, all accidental damage is covered. The laptop will be replaced in it's entirety with no cost to you. If I were having an expensive laptop on a college campus or around college aged friends, I'd think twice about this perk. I could go on, but I think you get the picture. The Dell warranty can't be beaten. Now, it sounds as if you want the AW which is why you are probably asking on this forum for your comparison. The AW is a great computer, but the warranty is not even close to being on the same level with Dell. If you decide on the AW, keep all of those things in mind and be willing to accept any worse case scenario that comes your way. You can easily read about "ColdSun's" experience with his perpetual overheating issues and inability to get a replacement or refund. Sure, you might get a lemon with a Dell computer also but your chances of getting that laptop replaced with a working one are almost guaranteed and with a much faster response time. Naturally, I recommend the Dell, but then again, I'm biased, as you can tell from my signature. I did have a m9700 before my current XPS though... Good luck.