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I6000 system exchange question

post #1 of 12
5/9/07 at 11:19pm
Thread Starter 
Are they still sending out 6000s?
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post #2 of 12
5/9/07 at 11:23pm
Nope. 6400s. Enjoy!
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post #3 of 12
5/9/07 at 11:34pm
Thread Starter 
Cool, They dont have the 6400 on the site any more
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post #4 of 12
5/10/07 at 1:25am
The 6400 is sold as the E1505 under home and home office now. It's still the 6400 when you order it from small business.
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post #5 of 12
5/10/07 at 4:28pm
Thread Starter 
Great I call back in today and they tell me that they dontshow a system exchange under my name
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post #6 of 12
5/10/07 at 6:05pm
thats odd when did were you issued the system exchange and did they give you a case # and/or dispatch number? (do not post it here)
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post #7 of 12
5/10/07 at 6:22pm
Thread Starter 
They gave me the ticket number last night but no DPS number she said they wouldnt give me one for an exchange. im waitnig for a call back from a supervisor who should of called 22 mins ago
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post #8 of 12
5/12/07 at 1:16am
Thread Starter 
how long does it take for your new system to show up under my orders?
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post #9 of 12
5/14/07 at 12:42pm
I got my I8600 replaced, it took a week to know what system I am getting and another week for it to arrive. But the times will vary depending on the availibilty of a similar system to the one you got.

You may also get a E1705 even though you got a 15 inch screen. I got a E1705 and I only had an I8600.

Good luck on the new laptop
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post #10 of 12
5/22/07 at 2:33pm
Thread Starter 
they sent me a DOA 1505 I called back in and wanted an exchange they said they would set it up and I told them after all the hell they had given me i wanted an 1710 they said fine.. and gave me a bogus dispatch number

I call back in and there is no record of it anywhere
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post #11 of 12
5/22/07 at 2:55pm
Okay, first of all, swindling Dell for a replacement that isn't totally in the same league is illegal, so I don't sympathize with your current situation. Ask for the same model again and be happy with it, if they give you an upgrade, cool. Don't push it.

--James
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post #12 of 12
5/22/07 at 4:15pm
Yea, just get what they give you. I got lucky and got a 1705, with the X1400. Why try to push one's luck? I just upgraded my video card and Hard drive and now I am happy with my new system.

Ask politely for a replacement for the DOA 1505, and don't state what model you want. You may get lucky or you may get a similar system as the DOA 1505.

As long as Dell sends you an equal or better laptop, there isn't much you can do.
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