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Dell laptops - poor quality

post #1 of 77
5/26/07 at 12:44am
Thread Starter 
Dell uses the cheapest case components they can get away with, and refuses to repair them, calling them "cosmetic damage". The attached picture shows the worn spots on the palm rest. These first appeared about a month after I bought the lap top. They've gotten progressively worse, and completely ruin the look of the laptop.

I would recommend buying from a higher quality manufacturer.
LL
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post #2 of 77
5/26/07 at 12:46am
A higher quality manufacturer costs more, so I think it would just be cheaper for you to buy new palm rests whenever you find they get too bad, or better yet...get complete care so that cosmetic damage is covered.
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post #3 of 77
5/26/07 at 12:48am
This is a known problem(?). I ended up buying BT keyboard, and my E1705 still looks brand new... Too late for you though.
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post #4 of 77
5/26/07 at 12:48am
Any brand laptop will get paint wear such as that when it has a plastic chassis that is painted. It doesn't have to do with cheapness of materials, unless you're comparing it to a laptop with a metal chassis. It happens when you rest your hand on the palmrest on a regular basis.

I have seen used Toshibas, Sagers, Sonys, HPs, the list goes on, with worn palm rests. It IS cosmetic damage, and can be prevented by the user. Besides, dude, case parts for Dells are freakin' cheap. It would probably cost you $10-20 to replace that part.
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post #5 of 77
5/26/07 at 12:53am
That's the problem with the palm rest though, it's painted. My Sony still looks like fairly new since it's not painted at all. Palm wear has been problem since XPS gen 1, and I learned my lesson from there. I have to say though, that IS pretty nasty palm wear you got there, it looks as if a ghost has been resting there for long time.
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post #6 of 77
5/26/07 at 12:55am
He just wants a reason to nag about something or just flat out doesn't understand what goes into a laptop. Sorry you case looked like that but honestly its expected
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post #7 of 77
5/26/07 at 1:00am
Thread Starter 
I'd be fine with it if I used it for a year or two and it looked like that. I used it for a *month* and it looked like that.

That's shoddy, defective materials.
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post #8 of 77
5/26/07 at 1:01am
No man, the problem is even if they replace the palm rest, if you keep use your laptop as you do, it will have same result in a month. It's called paint ate up by your sweat.
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post #9 of 77
5/26/07 at 1:02am
Scotch Guard?
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post #10 of 77
5/26/07 at 1:04am
Lol.
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post #11 of 77
5/26/07 at 1:05am
Thread Starter 
Hehe, yeah, I guess they expect me to coat my hand in plastic before using their laptops. Clearly the palm rest isn't designed to *actually put your palm on*.

Maybe I can buy a replacement part and cover it with something as soon as I get it. Pisses me off to pay for another crappy part though.
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post #12 of 77
5/26/07 at 1:07am
Yah, but I'd pick Dell's performance/price on E1705 over few quality problems which could be avoided/covered by warranty anyday!. I suggest you to look for stuff like diNovo keyboard sets on Ebay. I got mine for 80 bucks (200retail).
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post #13 of 77
5/26/07 at 1:31am
sorry to be a bit off topic, but anyone with an m90, is the grey part where your palms rest actually molded in that color or is it painted? i havent noticed any wear (compared to what i've seen on other people's laptops) in about 9 months of pretty active usage.
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post #14 of 77
5/26/07 at 1:42am
The palmrest on my xps2 got quite bad after my whole gaming phase but I got it replaced free. I dont think the part is that cheap (I dont remember what the shipping info said) since it has all the connectors built in it...
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post #15 of 77
5/26/07 at 2:17am
Not all the blame can be laid on Dell. I have multiple laptops, some of them have been abused to the max (1405) & I have never had a palmrest issue. The problem lies in the PH level of your sweat. It eats away at the paint. It's dependent on your diet, genetics, & other enviromental factors.


The best suggestion I can give you is to purchase another palmrest & then purchase PDA screen protectors to place on the palmrest area in order to protect it.
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post #16 of 77
5/26/07 at 4:10am
Thats why I haven't pealed off my M1710's plastic cover on the palm rest. Im also planning to get a notebook usb external keyboard
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post #17 of 77
5/26/07 at 11:03am
Quote:
Originally Posted by SolApathy
Not all the blame can be laid on Dell. I have multiple laptops, some of them have been abused to the max (1405) & I have never had a palmrest issue. The problem lies in the PH level of your sweat. It eats away at the paint. It's dependent on your diet, genetics, & other enviromental factors.


The best suggestion I can give you is to purchase another palmrest & then purchase PDA screen protectors to place on the palmrest area in order to protect it.



You should stop letting your hand spill acid everywhere man...

Really tho, his advice is great that is from above. I too had my 9300 and used it a HELL of a lot, no palm wear was noticeable and this was over a period of about 7-8 months. It's just some people I guess are more acidic than others, or more basic but I won't get into that crap.
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post #18 of 77
5/26/07 at 11:23am
I use paper towels under my palms to prevent that. It works fine. I even recycle them after drying my hands with them. I let them dry first.

I had the same issue with my 9300. I gave that to my brother.
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post #19 of 77
5/26/07 at 11:48am
Stop looking at so much porn! Your temp will not rize and increase the sweating of your palms which has small amounts of salt and acid's in it that eats the paint off the palmrest of your laptop.

Now on the serious side just spend the few bucks and replace the palmrest.
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post #20 of 77
5/26/07 at 11:59am
I've had my Gen 2 for just over 2 years now with a hell of a lot of use and no sign of wear at all. I used a PDA screen protector for a bit when I first saw people have this problem but took it off to see how my useage effected the paint and found that I just didn't need it...
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