Is anyone else pissed about the m9750?? - Page 2

You can say that again!

Listen moron, it doesn't matter what you "believe" is fact.

The motherboard going into the m9750 is new, it's the main part of the "chassis" as you keep putting it. The chassis is not just the case.

The C2D is new to this platform, it requires a different socket than the m9700 motherboard, that means a completely new motherboard. The motherboard also supports DDR2 memory, the m9700 motherboard did not. The m9700 uses the turion which has an onboard memory controller, the C2D uses the FSB to communicate between the processor and memory. That's different. The m9750 supports the new mini wireless N standard card, it's a completely different standard than the miniPCI cards the m9700 supported. That has to be built into the motherboard. The C2D mobile also has just started supporting SLI, and NOBODY has released a notebook that has the C2D mobile and SLI yet, NOBODY. The m9700 chassis only supports the 7900gs vid cards due to it's cooling solution. The m9750 mechanicals have been changed so the chassis can support fully blown gtx cards in SLI, so it's different. Dell does not sell an SLI C2D notebook, and the Arima motherboard doesn't fit into any other platform, especially anything built by Dell.

Since the motherboard supports all this other hardware, new hardware to this platform, and Vista is new and has to work with the new hardware, YOU ARE WRONG ABOUT THE CHASSIS, YOUR BELIEFS ARE WRONG, YOUR ASSUMPTIONS ARE WRONG, YOU ARE WRONG.

Tell us, why don't you just buy a Dell? You say Dell sells this motherboard, so they must have a C2D mobile laptop with 7950gtx's in SLI since this isn't new hardware or chassis.

I do agree that Alienware is doing the right thing by delaying it, but why didn't they announce it in January (as they did) that it would be released in June/July along with saying they will take the time needed to perfect it, instead of saying "we hope to see it in a couple of months" as they did in the CES. And if they somehow released it earlier that would be a pleasant surprise for everyone.

No matter what, people will be mad about delays, despite the delays being good for them, it's just natural. Personally, if I knew that the 9750 wouldn't ship to me until mid-summer, I would have gotten the 9700. I don't have a desktop computer so I rely on a 4 year old Dell Laptop for my work and gaming, and it's getting pretty unbearable. I've heard from some other people that had to cancel their order because getting it "late" didn't fit into their schedule.

I am going to be honest, I have no idea how this industry works, I'm just giving my honest opinion from an "average customer's" perspective.

P.S. I'm also making this post because once I get the 9750 I will return to this post and laugh at myself and think "WOW, you had no idea what was ahead of you."

If I'm paying top £££ for a system I want a cast iron guarantee that it's been fully tested.

They'll get it out once their happy it's validated. I just hope they release it in Europe at the same time. What's another few weeks....

As a note, yes, I'm disappointed that my m9750 isn't shipping right now. But since I have something else to use, I don't mind waiting. I want it working right, not something I have to send back (barring unforseen issues) to get fixed.

Tbbzz, if they had said June/July, that's more definite than "in a few months." Then, if they don't hit June/July (I certainly hope not, but it could happen), they'd have a lot of people mad. Not to mention all the people that bought something else because they thought it was going to be June/July, if Alienware had somehow managed to actually hit April/May.

Any time a manager/sales/PR person gives a specific date, they have to know right then that they are going to be able to hit that date, otherwise there will be hell to pay in backlash. (Well, or the rest of the company sucks it up and gets it out on time, whether it works or not.) When they say "in a few months" or "in Q2" or whatever, that gives them plenty of weaseling room.

When you're putting out a new product, the goal is to get it to the market, with minimum complaints. Obviously. But I have to think that AW sees all the pre-orders as brand loyalty and interest in the new product, and not as simply orders that want the latest and greatest now. Unless a large percentage (20%+ maybe) of the pre-orders are canceled, they will take the pre-orders as evidence that AW customers are looking for a quality product and not simply any old laptop. This means that yes, you may be unhappy, but most of the market is probably satisfied.

Disclaimer: I'm an systems admin and I've been working as one for nearly 10 years in the retail industry. If you're another IT professional, great, you know (your area of) IT. However, if you aren't in retail, there's a good chance you don't know a lot about the supply-side (and maybe not the marketing side) of things. I don't know it all, and there are people that know more than me, but that doesn't mean that you (necessarily) do.

if your that mad about the m9750 not being released and to think that its just like the m9700 then dont get it. Its that easy. You should feel lucky that they even will let you pre-order on since they haven't released it on their website. And the m9750 is completely different from the motherboard to the RAM to the video card to the processor the only thing that is the same is the chassis.

4 Days till I order my m9750. Not upset about waiting at all (and trust me I need a new comp badly) because I know i'm lucky they even let me pre-order it. For all those waiting with me hang in there it's SO worth the wait

P.S. Yea hammerhead!!! Bitch Slapped that guy! Don't come talking trash if you have no idea what you're talking about boosted!! Keep up the great work hammer

Hah, yeah, all Hammer needs is a scary avatar. Coldsleep, I appreciate the reply. I have to wonder though, would it be better to "guess" late and either end up on-time or early. If the complaints of people who had buyers remorse over an "older" product were found to be high, AW could keep it unreleased, perfect the product & get the supply chain all set in stone until the target date, thus hitting the release date on the mark with even extra time to perfect the product to ensure it is of Alienware quality. I apologize for my naivety, I just am very curious and just had to ask while there are pro's around to answer. Thanks again for reading!

You're right, it's always better to guess "late". However, I suspect that at the time, they thought April/May was "late".

So back in January, they were thinking "well, it'll probably be out in April or May. That's a few months, so let's tell them a few months, so they can't nail us down to a specific date in case we run into problems."

It's pretty obvious they've run into bigger problems then they allowed for, and now, since the actual date has been pushed back even further, they are really relieved they didn't commit to a specific date (as far as I know...).

The real problem is that "a few months" is pretty much a marketing term for "we're not really sure when, we don't want you to hold us to a specific date."

I think I started rambling there. Where I was going is that "a few months" was supposed to be a long time out and they would hopefully surprise people with an early release. Then something happened and they've had to push it back, not even meeting what they thought the absolute worst case was going to be.

(Then again, I could be wrong, someone at AW certainly knows more than I do about the specifics.)

Sorry for being redundant.

Sorry for being redundant.

Am I upset about the delay? Yeah, of course. However, like others I would prefer to have a laptop that has been fully tested rather than something slapped together and shot out. I've already had the misfortune of owning one of those and it was fried within a year of purchase.

What I would like to see is a little honesty from Alienware as to why the delay, and better communication to the customers who have already ordered one. Everytime I've called I've been told it has been delayed because "it is an extremely popular system". Yeah, no shit. Now give us, the consumer (and the people who've already paid for the system) the chance to get a little truth. Is it still testing? Do they want SLI working with Vista? Are they in fact incorporating something new?

From what the sales person told me about why the m9750 is delayed is that they are still putting the hardware through its paces to see if they are going to fail or pass which takes time to make sure they are perfected so they wont release any system until they are satisfied about the testing of the hardware.

Ummmm you can't effin buy laptop mobos soo how about no where!!!

Good call, K3NNY - I assume you were being funny since you did realize Hammerhead's post was not serious, right?

Hence the Dancing Banana

It all makes sense now.

Well I am disappointed about the delay in the m9750,
But I will try to put it out of my head as I know it will be defiantly worth it.
When I was looking at all the laptops from all the other companies I always wanted
an Alienware But I just could not find the exact one on Alienware's web site that I wanted.
A C2D with sli. So I called and they told me about the 9750.
(Which is still not directly accessible from their web site)
And it had the estimated ship date of June 4th Which you have all probably seen.
I think a week or so ago it switched to July 4th and now there is no estimated ship date on their config site. (Bad sign?)

So I checked my order status and it says its still in preproduction Phase 4 So I popped them an E-Mail requesting an updated ship date Since it was obvious it wasnt going to ship on june 4th.
And I get the standard Response I am sure all of you have gotten.

"Due to the extremely successful growth of the Area-51 m9750 and the strict guidelines Alienware placed on quality control,
your system's shipment date has been extended to the end of June. We apologize for any inconvenience the shipping delay may cause you."

I knew that it would be a long shot to recieve the laptop by the estimated ship date,
The thing that annoys me the most is that they didn't have the decency to advise me of the delay.
If I had not checked the status I would be all excited about receiving my laptop this week just to get shot down.
Then I really would have been upset. Its just bad customer relations not to inform your customers of any delays or complications.
Although I understand the delays and I am glad they are getting everything perfect, a lil customer service would be nice!

Or is that just too much to ask for?

Well how about that! at 12:15 am I received this msg from alienware

"There will be a slight delay in your Alienware order, because the part(s) listed below are temporarily backordered. We apologize for any inconvenience this may cause, and assure you that we are doing everything in our power to expedite the process of obtaining the part(s). Once the part(s) have been obtained, your order will be processed.

1- AREA-51M 9750 17" WUXGA W/ CAM BLACK ........................ Expected Date: 6/30/2007


If you have any questions regarding your order, please do not hesitate to contact our sales department by replying to this e-mail.

Thank you for choosing Alienware."


Better late than never
I am sure the rest of you wil get this same E-Mail Looks like we wait a month.

I got the same email, but someone on the notebook review board email said 7/12 instead of 6/30

Why have I not gotten ANY emails regarding ANY delays?