Originally Posted by Hausopher
True, and I'll be sending this one as soon as I get a few things in order. Unfortunately, I don't have the time to ask for a refund and buy a new computer. Out of curiosity, how has your AW "experience" been Hammerhead? Have you had problems with your system at all?
I've got six AW systems, and very few issues.
Had one desktop vid card fail after six months, they sent me a replacement upgraded card in exchange under warranty. On another desktop I ordered a Diamond soundcard that I didn't like as it conflicted with a couple of my games, so they sent me a soundblaster replacement free of charge.
Only had one issue that required a depot visit, hard drives were dropping out in a desktop, so we thought it was the sata connectors on the mobo as I'd replaced the cables, and two drives wouldn't fail at the same time so we ruled that out. Finally I sent it to them, and they found bad memory. I'd run memtest several times with no errors, but their diagnostics showed it was the memory. They replace it, and also replaced all the lighted fans for me, and it's been solid since.
The best thing to do with AW when you have an issue is to work through one person. You tried that but he's been reassigned unfortunately. The only other thing I'd suggest is asking to have this escalated to CIT (critical issues team) as they can expidite and offer more in terms of compensation. It's not likely they'll offer you upgrades, but you might get some coupons for best buy or something...
I've had good luck with AW, but you have to keep in mind that they're in Florida, so any repairs or replacement parts cost in shipping time. It sucks, but in my experience it's been worth it. I've really been happy with all my systems.
My m9700 has been completely trouble free, and I use it 12-16 hours a day.