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Time to enlist NBF for help... - Page 3

post #41 of 80
Maybe we should just get some sony's. Sure we'd lose performance but we'd gain power management and get better screens.
post #42 of 80
Better management? Your joking right? Dell's quality isn't the best in the world, but replacement offers are the best that I've seen, and it's the only company whose replacements offers becomes upgrades. The only truth to your statement is Sony does have better quality of screens.
post #43 of 80
Hi Dyne,

Although Dell certainly does have it's problems and quality of laptops can be hit or miss, I'm afraid that I have to agree with others about your systems. For these problems to be happening so frequently, I think that some of this has to be your fault (I'm not accusing you as it's very possible that you don't realize you're doing it) The fact that you've had multiple vid card and mobo failures with multiple systems so quickly, leads me to believe, like others have no doubt concluded (Sol, and Achilles, and probably Dell_Machina too), you are having heat dissipation problems.

When you get your new system, to which you are certainly entitled, look around your work area.

Do you have a lot of clutter around? Is there anything on your work surface that may be blocking air flow into or out of your system?

Are you using an external monitor? While this is unlikely to cause any problems by itself, if you are using your laptop with the lid closed it will impact the ability of your fans to cool the components.

I don't know if you overclock and I don't want you to tell me if you do (please please please don't say if you do in this thread should you be planning on enlisting the aid of any of the CAs), but for god's sake don't overclock your next system without making sure that your heat problems are over.

On your new system get some heat monitoring software. Make sure that you aren't spiking temps and throttling. Some of the issues you describe in your blog suggest overheating while gaming.

You don't need to respond to any of the questions above, and please don't just in case I don't want you to void your warranty out of negligence or something, it's just a few things that you need to keep in mind for the next system you get.
post #44 of 80
Thread Starter 
Quote:
Originally Posted by dougadamsfan View Post
Hi Dyne,

Although Dell certainly does have it's problems and quality of laptops can be hit or miss, I'm afraid that I have to agree with others about your systems. For these problems to be happening so frequently, I think that some of this has to be your fault (I'm not accusing you as it's very possible that you don't realize you're doing it) The fact that you've had multiple vid card and mobo failures with multiple systems so quickly, leads me to believe, like others have no doubt concluded (Sol, and Achilles, and probably Dell_Machina too), you are having heat dissipation problems.

When you get your new system, to which you are certainly entitled, look around your work area.

Do you have a lot of clutter around? Is there anything on your work surface that may be blocking air flow into or out of your system?

Are you using an external monitor? While this is unlikely to cause any problems by itself, if you are using your laptop with the lid closed it will impact the ability of your fans to cool the components.

I don't know if you overclock and I don't want you to tell me if you do (please please please don't say if you do in this thread should you be planning on enlisting the aid of any of the CAs), but for god's sake don't overclock your next system without making sure that your heat problems are over.

On your new system get some heat monitoring software. Make sure that you aren't spiking temps and throttling. Some of the issues you describe in your blog suggest overheating while gaming.

You don't need to respond to any of the questions above, and please don't just in case I don't want you to void your warranty out of negligence or something, it's just a few things that you need to keep in mind for the next system you get.

That's rather funny...I used the systems with an External LCD but when I was monitoring temps for a time, I didn't notice anything out of the ordinary, however the system that just died on the 30th has NEVER been used with an external, since I sold the LCD back in March.
post #45 of 80
Quote:
Originally Posted by ACHlLLES View Post
Better management? Your joking right? Dell's quality isn't the best in the world, but replacement offers are the best that I've seen, and it's the only company whose replacements offers becomes upgrades. The only truth to your statement is Sony does have better quality of screens.

Funny how people treat you when they dont know any better
You're almost at 1000 posts so I hope this isn't the first time you get roasted
Maybe instead of spewing from the mouth, and spewing nonsense at that, you should take some time to read.
I mentioned three distinct points in my post:
Performance loss going to sony
Better power management going to sony
Better screens going to sony

I spelled it out for you this time, is that better?
And by power I mean Voltage * Current and I cannot see how you interpreted that any differently.
All of my points are valid but if you really want to get taught a little more then you can respond.
Now you can go somewhere else and be a fanboy if you want to but please just dont post in this thread anymore.
post #46 of 80
The people here are just trying to assist you. Even though we question 5 separate failures within a 10 month period we are not chastising you or turning you into flame-bait. We are however trying to get you to look within your own environment for possible causes for these failures within you home or workplace.

Have you used a new power adapter that came with the new systems? Or have you been using the original adapter the entire time?

You have a 1500VA APC UPS, correct? It does not look like they provide true AVR (Automatic Voltage Regulation/power conditioning) that provides you with a constant AC voltage despite the incoming voltage. Most UPS do not activate unless there is a dip below the minimum or spike above the maximum, which can be 90-140v in some cases. If you do have an issue with power in your house you might want to check it out. Constant voltage drops or spikes could be an underlying cause. It's just one more thing to look at...


n-c0ns!st3nt...

I think he mad an honest mistake in reading your post & thought you were referring to Management, not power management. Try not to get all bent out of shape when someone makes a simple mistake, it just makes you look bad.
post #47 of 80
Thread Starter 
Quote:
Originally Posted by SolApathy View Post
The people here are just trying to assist you. Even though we question 5 separate failures within a 10 month period we are not chastising you or turning you into flame-bait. We are however trying to get you to look within your own environment for possible causes for these failures within you home or workplace.

Have you used a new power adapter that came with the new systems? Or have you been using the original adapter the entire time?

You have a 1500VA APC UPS, correct? It does not look like they provide true AVR (Automatic Voltage Regulation/power conditioning) that provides you with a constant AC voltage despite the incoming voltage. Most UPS do not activate unless there is a dip below the minimum or spike above the maximum, which can be 90-140v in some cases. If you do have an issue with power in your house you might want to check it out. Constant voltage drops or spikes could be an underlying cause. It's just one more thing to look at...


n-c0ns!st3nt...

I think he mad an honest mistake in reading your post & thought you were referring to Management, not power management. Try not to get all bent out of shape when someone makes a simple mistake, it just makes you look bad.

I'm thinking maybe this post is directed at the guy who started on about Sony and power management, so I'll just keep going...


I don't have any other computers PSUs blowing up on me in the house, so I'm inclined to think it's not the house wiring. Then again, it's wouldn't be the first anomaly I've encountered in computing. As for the Adapter, I've always used the new adapters, which is how I went from a 3prong to a 2prong.
post #48 of 80
Quote:
Originally Posted by SolApathy View Post
n-c0ns!st3nt...

I think he mad an honest mistake in reading your post & thought you were referring to Management, not power management. Try not to get all bent out of shape when someone makes a simple mistake, it just makes you look bad.

I take the time to read before I speak, why shouldn't he?
If he would have just plain stated that he thought I was wrong then that would have been ok but no!!! he just had to disrespect me in the process as well, essentially citing my whole post as false in his sarcastic tone

I guess he was right though...
Quote:
Originally Posted by ACHlLLES View Post
karma is real.

Sorry for interrupting your thread though man
post #49 of 80
the first part of the post was for you, the second part was for Inconsistent.
post #50 of 80
Lol, about the management thing, it is Moonday you know.
post #51 of 80
Thread Starter 
And wouldn't you know it, the manager calls me back and says no replacement was issued
post #52 of 80
probably because they want to know what's going on before they send out computer #6. You have to look at this from their side. They cannot continue to send out computers blindly after 5 replacements. No offense but after that many replacements you are going to be (as I posted earlier) red-flagged.

I know it's an inconvenience, but look at it from their side. If someone called you and had already received 5 replacements & wanted a 6th, wouldn't you question the basis of the failures & proceed to troubleshoot further before shooting out another replacement, which in all likelihood will fail?
post #53 of 80
Thread Starter 
Quote:
Originally Posted by SolApathy View Post
probably because they want to know what's going on before they send out computer #6. You have to look at this from their side. They cannot continue to send out computers blindly after 5 replacements. No offense but after that many replacements you are going to be (as I posted earlier) red-flagged.

I know it's an inconvenience, but look at it from their side. If someone called you and had already received 5 replacements & wanted a 6th, wouldn't you question the basis of the failures & proceed to troubleshoot further before shooting out another replacement, which in all likelihood will fail?

No, She's saying it's all me requesting the replacements. That there's no Tech Basis stating the need for the replacement. Which is ironic considering they screwed up the dispatch on May 30th in the first place
post #54 of 80
Thread Starter 
Quote:
After looking through the case logs,I see that the service tag you sent,*******,is for an Inspiron 9400/E1705.Your issues are with an XPS M1710.Please send me the service tag for the XPS and perhaps I will be able to assist you.

That is from the escalation manager. Does no one even bother to look at my account information anymore?
post #55 of 80
Yah I hate that too. You have to explain the damn situation to every damn people you talk to. Wonder why there is even a case numbers. It must have something to do with the person not taking their job seriously.
post #56 of 80
Thread Starter 
Okay, Now all contact has been dropped again... What should I do guys?
post #57 of 80
Only thing you can do is keep calling and go up in their chains til it gets resolved.
post #58 of 80
Thread Starter 
Yeah, but that's the thing, Going up the chain results in call backs I never recieve
post #59 of 80
So, you are just going to sit on your desk and do nothing? Keep calling whenever you have free time, explain to them how long you've waited etc, tell them you want someone in higher chain while your on the phone, and see if that works. You just have to earn your replacement at this point. Waiting will get you to no where.
post #60 of 80
Since you've been using the same medium this whole time (phone), I'd have to just suggest trying to email. When I got an unresolved issue, I pretty much got everything I wanted (palmrest and keyboard)
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