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My 700M started running really slow.

post #1 of 13
Thread Starter 
Hi, so I have had my 700M for about 2 years now and it worked great, but a few weeks ago I tried watching a movie on it and the video card crashed. The screen went to the large resolution and so I restarted my computer thinking that maybe because it was on for 2 days something went wrong a reboot would fix that, and it did. I restarted, and there was a message from Windows saying that my computer just recovered from a major error, and I should update the driver for my video card. I went to the Dell's website and my driver was up to date. So I did nothing and everything has been working fine until about a week ago when my computer started to run slow, and heat up. Something was using my CPU but nothing showed up when i tried to look for the program through the task manager.I thought it was spyware so I ran an old version of Ad-Aware 6.0 just to do a regular scan and it froze up about half way through the scan, my CPU load was 100% the working light stayed on and I couldn't get the windows task manager open to cancel ad-aware, nor could I close ad-aware any other way. After 10min of waiting to see if the problem resolves itself i was forced to hold down the power button and shut the computer down manually. When it restarted it took about twice as long as normal to load. After that I ran an update on ad-aware and tried running it again. The same thing happened and I had to manually shut down my computer again. This time I uninstalled adaware and installed a new version of it. I ran it, it found some tracking cookies and other things, i used the clean up tool provided by adaware to get rid of those problems, and restarted my computer again. and the problem wasn't fixed, it stool took twice as long as normal to load. at this time i ran spybot search and destroy and it didn't find anything. I also ran my antivirus software, Norton 9 Corporate edition (i know it's a system hog but i got it for free) I am actually going to switch to AVG probably after I reformat. Anyway the scan took a really long time almost 2 hours and Norton found no viruses. I then did an online scan using Kaspersky AV and it found nothing as well and also took an unusually long time. So know i know it's not a virus or spyware. I then did a disk check, and that took a few hours to do and some errors were found, unfortunately i didn't write them down, and when it tried to fix the errors I don't think it was able to. I am away at school and have exams coming up so i couldn't waste anymore time trying to solve this problem, so I just tried to ignore it. But all of a sudden my CPU usage jumped to 100% i opened up the task manager and saw that the system idle was at about 50% and there was no one program that was using my CPU that much, but my computer started to heat up and so I had to do something, and I started closing down my programs one by one. Once I closed Utorrent my CPU usage went to normal, i then opened utorrent again and the CPU usage jumped up again but in the task manager it showed that utorrent was only using 15 to 30% of the CPU, the rest of the % went to system idle. So I shut down utorrent. a few days later I tried running utorrent again and it worked normally, using minimal CPU, and not causing my computer to heat up. But my computer is running really slow. It's taking atleast twice as long to boot up and a little longer to shut down. Also whenever i open programs like word or firefox the cpu usage would just to 100% for a few seconds and it would take a lot longer to load those applications. Also when I tried extracting files using WinRAR it would take at least three times longer and the CPU usage would be at 100%. Transfering files from one hard drive to my external would also take a lot longer. like i said i have exams and need to study so i ignored the problem for about a week, and today when I started my computer up it went into a a system scan that i didn't schedule but it said that it highly recommended that i do it, this was during the windows welcome screen. It ran the scan and deleted 3 files: ipodsettings.nib in index $I30, IpodSE~1.NIB in index $I30, and reg00480 in index $I30 of file 43237. It then went on to do some other system scan, everything else seemed normal. It then said that it's repairing the problem, and after a few min. the computer restarted. Now my system is still running slowly, and start up still slow but it seems that programs are loading a little bit faster, and fan is going on a little bit less.

Anyway what do you think is wrong with my system? I know it's not a virus or spyware because of the scans I ran, I also have never had spyware or a virus on this machine before. I don't randomly download stuff or surf the web that much. Also I am at school in the Caribbean and it's a 3rd world country with semi-unstable electricity, my computer is plugged into a pretty good surge protector at all times, but i see the lights dim every now and then. So do you think that this might be do to the electrical issue?? Could the hard disc errors that the system found be causing this problem? Will a reformat fix this problem?

Any advice or comments are appreciated. Thank you. Also my specs are below, I am using windows XP Pro, and my computer is undervolted with CHC .7V at 6X and 1.18V at 18X I have had it undervolted for about as long as I have owned the computer and this is the first real issue I have had with it.
Here's the list of my current processes.
thanks again.
post #2 of 13
HD dieing maybe?
post #3 of 13
Thread Starter 
Would it do that? I mean it's less than 2 years old.. I have hard drives on my desktop that are about 10 years old and work great... And this one has been working great for the past 1.75 years.

I am going to run another check disk and this time write down the errors that i get and do a search on those.. Also I still have to run the Dell Diagnostic.. I just don't have 2 hours to waste right now because I am studying for exams and need my computer. So far it's been loading fine just slow. and once it's up it's been working pretty well, idling at 47degrees and not really using the cpu that much.
post #4 of 13
Hello,

My name is Mike, I’m a Technical Analyst located at Dell corporate headquarters in Round Rock, TX. I’m part of an internet outreach team developed to interact with the online community regarding technical questions and issues that customers face with Dell products. I read your problem and wanted to offer a few suggestions.

Looking at your list of applications and usage, I would have to say it’s something maleware related. The reason I say this is because the biggest memory hog seems to be firefox, which is uncharacteristic of the application. You may want to try creating another user profile on your system and see if you get the same problems logging into that one. If so then you may want to consider a full back up and reinstall when you have time, but for the time being I would recommend backing up regularly to an external drive, better safe then sorry. If the other user profile works fine you can just migrate your files to the new account and delete the old one.

Also, I have to say that any type of torrent program is going to substantially slow the system down and open it up to adware, spyware, viruses, key loggers, and pretty much anything else someone can create in a downloadable file. You have to remember that when you download from torrent or P2P networks, you have no idea what you’re getting. You may open up a movie file and it might be the movie, but it also might be a virus or tagged with spybots.

You can also speed up the boot time of the system by clearing out your startup items. Things like AIM, ITUNES, and any other non essential programs are usually automatically put into the startup list which pulls resources when the system is started. If you open up the RUN box and type in msconfig and then hit enter you should see a window pop up. Click on the “Startup” tab and then go through the list un-checking the non essential programs (use Google if you run into one you don’t recognize.) This will not delete the program; it will only keep it from starting automatically at boot. You can still access the program via the Start menu or quick launch menu (if applicable) at any time.

I’m sorry to hear about all of this, especially when school or work is involved, but I hope you find this information helpful.

Thank you,

Mike
Dell customer advocate
post #5 of 13
Ahh I was looking for this thread. Actually Mike from DellCA is probably unaware that the recent versions of firefox have become quite the memory hog but since I dont see a steady process usage on firefox I would not suspect spyware or malware at all but i can see how it could be mistaken for it easily.

I want you to try something for me and go into your 700M Bios and Disable Speedstep if your unaware this will default your CPu to the lowest multiplier basically making it as slow as it cant possibly go. What am I testing for? Overheating along with Harddrive failures which another user suggested you could be getting an overheating issue. If not the temperature then the harddrive would be my next guess as youve already found errors and notebook harddrives are fragile compared to desktop drives since your desktop drive rarely ever gets to leave your desk. Try using the system at lowest speeds to see if you can recreate the bogged slowdowns and such then report back here.
post #6 of 13
Thread Starter 
Dell Machina thanks for the reply. So you want me to turn off speed step, So will my computer over heat more with this turned off or should it over heat less and actually work a little faster than now?? Also the same exact thing happened about a year ago with my Toshiba laptop, it started running slow, and actually got to the point where it wouldn’t load windows but simply restart and restart.. Anyway the 700M has a Toshiba hard drive so I am thinking the same thing happened since it’s the same hard drive pretty much. Also another concern is that I go to school in the Caribbean and the power outlets aren’t very stable so I am thinking that the dips in the current are causing the needle on the hard drive to run slowly sometimes during those times, because I often see the lights in my room dim for a second. So could that have ruined my hard drive? I have a good surge protector but that only protects against spikes in electricity.
Ok so back to the 700M I ran check disks and here’s what the first one said:
Checking file system on C:
The type of the file system is NTFS.
Volume label is System.

A disk check has been scheduled.
Windows will now check the disk.
Read failure with status 0xc000009c at offset 0xc2c20000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0xc2c25000 for 0x1000 bytes.
File record segment 45204 is unreadable.
Read failure with status 0xc000009c at offset 0xc2c25000 for 0x1000 bytes.
File record segment 45205 is unreadable.
Read failure with status 0xc000009c at offset 0xc2c25000 for 0x1000 bytes.
File record segment 45206 is unreadable.
Read failure with status 0xc000009c at offset 0xc2c25000 for 0x1000 bytes.
File record segment 45207 is unreadable.
Read failure with status 0xc000009c at offset 0xc2c25400 for 0x400 bytes.
Index entry reg00479 of index $I30 in file 0xa8e5 points to unused file 0xb095.
Deleting index entry reg00479 in index $I30 of file 43237.
Cleaning up minor inconsistencies on the drive.
CHKDSK is recovering lost files.
Cleaning up 2851 unused index entries from index $SII of file 0x9.
Cleaning up 2851 unused index entries from index $SDH of file 0x9.
Cleaning up 2851 unused security descriptors.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the master file table's (MFT) DATA attribute.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

21679717 KB total disk space.
19412588 KB in 70278 files.
27084 KB in 5846 indexes.
4 KB in bad sectors.
295389 KB in use by the system.
65536 KB occupied by the log file.
1944652 KB available on disk.

4096 bytes in each allocation unit.
5419929 total allocation units on disk.
486163 allocation units available on disk.

Then three days later when I started up my computer here’s what happened:
One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.
The file reference 0x2800000000b094 of index entry iPodSettings.nib of index $I30
with parent 0xa273 is not the same as 0x2900000000b094.
Deleting index entry iPodSettings.nib in index $I30 of file 41587.
The file reference 0x2800000000b094 of index entry IPODSE~1.NIB of index $I30
with parent 0xa273 is not the same as 0x2900000000b094.
Deleting index entry IPODSE~1.NIB in index $I30 of file 41587.
The file reference 0x900000000b097 of index entry reg00480 of index $I30
with parent 0xa8e5 is not the same as 0x1800000000b097.
Deleting index entry reg00480 in index $I30 of file 43237.
Cleaning up minor inconsistencies on the drive.
CHKDSK is recovering lost files.
Cleaning up 4 unused index entries from index $SII of file 0x9.
Cleaning up 4 unused index entries from index $SDH of file 0x9.
Cleaning up 4 unused security descriptors.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Windows has made corrections to the file system.

21679717 KB total disk space.
19797404 KB in 70386 files.
27096 KB in 5854 indexes.
4 KB in bad sectors.
295389 KB in use by the system.
65536 KB occupied by the log file.
1559824 KB available on disk.

4096 bytes in each allocation unit.
5419929 total allocation units on disk.
389956 allocation units available on disk.

Then 8 days later I ran another Disk Check and here’s the report, seems that it didn’t find any problems:
A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 8 unused index entries from index $SII of file 0x9.
Cleaning up 8 unused index entries from index $SDH of file 0x9.
Cleaning up 8 unused security descriptors.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

21679717 KB total disk space.
13974268 KB in 65769 files.
25420 KB in 5884 indexes.
4 KB in bad sectors.
295393 KB in use by the system.
65536 KB occupied by the log file.
7384632 KB available on disk.

4096 bytes in each allocation unit.
5419929 total allocation units on disk.
1846158 allocation units available on disk.


I read online that having one bad sector isn’t a big deal, most laptop hard drives have that it doesn’t mean that the hard drive is failing, so it’s perfectly safe to just mark it as unusable and keep on using the hard drive. My question is how do you mark it as unusable? Also if all my problems are because of that bad sector, how will I fix this? Simply by running disk check and then re-installing windows? One other question what if I reformat my hard drive will the fact that it’s reformatted mean that the part that was labeled as bad/corrupt still be mark as that? Or will that info be erased when I reformat the hard drive? Because I am at a point where my computer could use a reformat anyway. Also is there anyway to permanently mark that part of the hard drive us unusable that way I can just reformat the hard drive and reinstall everything, then it should be good as new (meaning any virus or spyware will be deleted when I reformat.) Anyway please let me know what you think of my theories on fixing my computer i.e. basically reformatting and will that solve my problems?
post #7 of 13
Thread Starter 
post #8 of 13
What I wanted you to do is go into the BIOS and turn off speedstep to see if the problem comes back. If it does not then overheating is your issue but if it still does it may be your harddrive. Based on what I say with checkdisk you could have a harddrive issue are you using FAT32 or NTFS as your filing system?
post #9 of 13
Thread Starter 
I am using NTFS. if it's a hardware issue, which i am 99% it is. Will reformatting fix the problem? I mean check disk should have marked that section of my hard drive as corrupt and so when i reformat I should just be able to use the part of the hard drive that's not corrupt. is my logic correct?
post #10 of 13
You said its NTFS now im positive its the harddrive time to get it replaced. Do you still have warranty with Dell? If so hop on tech chat on dell.com and have your drive replaced asap.
post #11 of 13
Quote:
Originally Posted by EugeneV View Post
Hi, so I have had my 700M for about 2 years now and it worked great, but a few weeks ago I tried watching a movie on it and the video card crashed. The screen went to the large resolution and so I restarted my computer thinking that maybe because it was on for 2 days something went wrong a reboot would fix that, and it did. I restarted, and there was a message from Windows saying that my computer just recovered from a major error, and I should update the driver for my video card. I went to the Dell's website and my driver was up to date. So I did nothing and everything has been working fine until about a week ago when my computer started to run slow, and heat up. Something was using my CPU but nothing showed up when i tried to look for the program through the task manager.I thought it was spyware so I ran an old version of Ad-Aware 6.0 just to do a regular scan and it froze up about half way through the scan, my CPU load was 100% the working light stayed on and I couldn't get the windows task manager open to cancel ad-aware, nor could I close ad-aware any other way. After 10min of waiting to see if the problem resolves itself i was forced to hold down the power button and shut the computer down manually. When it restarted it took about twice as long as normal to load. After that I ran an update on ad-aware and tried running it again. The same thing happened and I had to manually shut down my computer again. This time I uninstalled adaware and installed a new version of it. I ran it, it found some tracking cookies and other things, i used the clean up tool provided by adaware to get rid of those problems, and restarted my computer again. and the problem wasn't fixed, it stool took twice as long as normal to load. at this time i ran spybot search and destroy and it didn't find anything. I also ran my antivirus software, Norton 9 Corporate edition (i know it's a system hog but i got it for free) I am actually going to switch to AVG probably after I reformat. Anyway the scan took a really long time almost 2 hours and Norton found no viruses. I then did an online scan using Kaspersky AV and it found nothing as well and also took an unusually long time. So know i know it's not a virus or spyware. I then did a disk check, and that took a few hours to do and some errors were found, unfortunately i didn't write them down, and when it tried to fix the errors I don't think it was able to. I am away at school and have exams coming up so i couldn't waste anymore time trying to solve this problem, so I just tried to ignore it. But all of a sudden my CPU usage jumped to 100% i opened up the task manager and saw that the system idle was at about 50% and there was no one program that was using my CPU that much, but my computer started to heat up and so I had to do something, and I started closing down my programs one by one. Once I closed Utorrent my CPU usage went to normal, i then opened utorrent again and the CPU usage jumped up again but in the task manager it showed that utorrent was only using 15 to 30% of the CPU, the rest of the % went to system idle. So I shut down utorrent. a few days later I tried running utorrent again and it worked normally, using minimal CPU, and not causing my computer to heat up. But my computer is running really slow. It's taking atleast twice as long to boot up and a little longer to shut down. Also whenever i open programs like word or firefox the cpu usage would just to 100% for a few seconds and it would take a lot longer to load those applications. Also when I tried extracting files using WinRAR it would take at least three times longer and the CPU usage would be at 100%. Transfering files from one hard drive to my external would also take a lot longer. like i said i have exams and need to study so i ignored the problem for about a week, and today when I started my computer up it went into a a system scan that i didn't schedule but it said that it highly recommended that i do it, this was during the windows welcome screen. It ran the scan and deleted 3 files: ipodsettings.nib in index $I30, IpodSE~1.NIB in index $I30, and reg00480 in index $I30 of file 43237. It then went on to do some other system scan, everything else seemed normal. It then said that it's repairing the problem, and after a few min. the computer restarted. Now my system is still running slowly, and start up still slow but it seems that programs are loading a little bit faster, and fan is going on a little bit less. Anyway what do you think is wrong with my system? I know it's not a virus or spyware because of the scans I ran, I also have never had spyware or a virus on this machine before. I don't randomly download stuff or surf the web that much. Also I am at school in the Caribbean and it's a 3rd world country with semi-unstable electricity, my computer is plugged into a pretty good surge protector at all times, but i see the lights dim every now and then. So do you think that this might be do to the electrical issue?? Could the hard disc errors that the system found be causing this problem? Will a reformat fix this problem? Any advice or comments are appreciated. Thank you. Also my specs are below, I am using windows XP Pro, and my computer is undervolted with CHC .7V at 6X and 1.18V at 18X I have had it undervolted for about as long as I have owned the computer and this is the first real issue I have had with it. Here's the list of my current processes. thanks again.
This is not related to the problem but its related to 700. Dell is giving free mobo replacement. They are replaceing 700 mobo with 710 mobo. Reason 700 mobo has a problem with the chipset. Also at this point they are giving about 50% discount on processor upgrade from core 2 duo to Quad core. All you have to do is call and ask for it.
post #12 of 13
Have you ever try to restore your system with Ctrl + F11 function? Why don't you back up your data and see what's going on with your fresh installation?
post #13 of 13
Regarding to free mobo upgrade from 700 to 710 mobo's, is this free even when warranty is over? I would guess no, but it would be nice to give me more detail about this.
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