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Inspiron 6400 BSOD!

post #1 of 4
6/14/07 at 3:34am
Thread Starter 
Some specs: Inspiron 6400 - Pentium M 1.5Ghz - 512 MB - 80 GB - XP SP2

Problem:
Just started this past week. Mostly been using ethernet cable for internet but used the wireless connection as recently as a month ago while on vacation. I also use the wireless connection once in a while but mostly use the wired connection.

I decided to work in another part of the house and started to enable the wireless card (normally have it set to disabled). As it tried to connect, I got the blue screen of death. I tried to reboot. It boot up to the desktop and immediately go to BSOD.

I was able to set it to boot to the last successfull settings (or whatever that's called) and it now boots up fine. But, if I try to enable the wireless connection... BSOD.

I tried deleting the wireless card driver and reinstalling but same problem. Any ideas? Bad wireless card? Can I replace and how do I get to it?

Thanks.
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post #2 of 4
6/18/07 at 3:26pm
reseat your wireless card.
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post #3 of 4
6/18/07 at 7:00pm
Thread Starter 
do u know where i find the wireless card on this thing? i'm pretty comfortable taking the laptop apart but i haven't figured out where the wireless card is.
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post #4 of 4
6/19/07 at 3:58pm
Hello,

My name is Mike, I’m a Technical Analyst located at Dell corporate headquarters in Round Rock, TX. I’m part of an internet outreach team developed to interact with the online community regarding technical questions and issues that customers face with Dell products. I read your question and wanted to chime in with some suggestions.

First, you can find complete teardowns of your system at www.support.dell.com. Just click on “Manuals” and then enter the service tag or select the system from the menu. You can then download or view the “Service Manual” which will show you where everything is located and how to remove and replace it. Try taking the card out of the system and then uninstalling the driver. Reboot the system to make any registry changes take full effect. Shut the system down, reinstall the card, turn the system back on and you should get the “Found New Hardware Wizard.” At this point just cancel out of the wizard and then install the driver for the card. If you don’t have it available you can download it at our support site. Just go back to www.support.dell.com and click on “Drivers and Downloads” and follow the same procedure as you did for the manual.


If you still receive the error you can try running the diagnostics on the wireless card. You should have a copy of the Dell 32-bit diagnostics available on your Drivers and Utilities disk. If not, you can download them on the same page as the drivers. Just look for the “Dell 32-bit diagnostic” selection and follow the instructions for downloading and running them. If after reseating the card and driver, then running the diagnostics without any failures, you still receive the BSOD please record and post the technical information associated with it. It should be a sequence similar to “0x0000007E” followed by some text and more alpha-numeric sequences.

Thank you,

Mike
Dell customer advocate
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