Dell really need a manpower overhaul. Check out my little conversation. I removed his name to protect his...err...personality:
1:57:41 PM SystemSystemInitial Question/Comment: I'd like to order a few laptops. Was wondering if a bundle discount was available.
1:59:06 PM SystemSystemAgent has joined this session!
1:59:06 PM SystemSystemConnected with Agent
1:59:56 PM AgentWelcome to Dell Sales Chat. My name is *****. I'll be your personal sales agent today. Give me a moment to review your concern, please don't go away.
2:00:01 PM AgentHello William.
2:00:23 PM CustomerWilliamGHi there.
2:00:32 PM AgentHi.
2:01:31 PM Agentwe already have instant discounts applied with our laptop, it would have the same price if you get for bundle.
2:01:46 PM CustomerWilliamGI see
2:01:48 PM CustomerWilliamGOK
2:01:56 PM CustomerWilliamGCan you explain two things for me?
2:02:03 PM CustomerWilliamGI was configuring the XPS M1330 on Dell Home
2:02:09 PM CustomerWilliamGAnd the battery options are confusing
2:02:20 PM CustomerWilliamGI see three different battery types: 4 cell, 6 cell, and 9 cell
2:02:37 PM CustomerWilliamGIs that a mistake on Dell's site, or are there really 3 battery types?
2:04:27 PM Agentit has different battery life, for example the 9 cell can last about 3-5 hours while 6 cell 1.5- 3 hours.
2:05:04 PM CustomerWilliamGOK, but that doesn't answer my question
2:05:10 PM CustomerWilliamGI see a 4 cell
2:05:12 PM CustomerWilliamGAs an option
2:05:37 PM Agent4 cell can last for 1.2 hours.
2:05:59 PM Agent*1-2 hours
2:05:59 PM CustomerWilliamGSo are you saying there IS a 4 cell, or are you guessing the amount of time it will last?
2:07:00 PM Agentthere are 5 types of battery we offer, how ever it is not offered all on all laptop.
2:08:03 PM CustomerWilliamGRight, but I'm only interested in the batteries available for the XPS M1330
2:08:09 PM CustomerWilliamGCan you give me the specifications of the 4 cell battery?
2:08:14 PM CustomerWilliamGHow many Whr?
2:09:00 PM Agentthe 4 cell battery can last about 1-2 hours, it has 37Whr.
2:09:34 PM AgentAre you planning to purchase a system online today?
2:09:38 PM CustomerWilliamGPossibly.
2:09:52 PM AgentWould you like me to help you configure the system?
2:09:58 PM CustomerWilliamGMy other question was why the processor is 800mhz FSB, and the RAM is only 667mhz FSB
2:10:24 PM AgentOk.
2:11:34 PM Agentthe processor and RAM has different speed this does not affect the performance, they don't really have same speed to function properly.
2:11:51 PM CustomerWilliamGOK....
2:12:14 PM Agentdo you already have the configuration for the laptop?
2:12:19 PM CustomerWilliamGI do, yes.
2:13:09 PM Agentis it ok, to see your configuration to see if you have everything you need for the system?
2:14:48 PM CustomerWilliamGI'm sure I configured it just fine, but thanks for asking.
2:14:55 PM CustomerWilliamGAnd thank you for your time.
2:14:58 PM SystemSystemThe session has ended!