Originally Posted by ilCacciatore
Are you in Michigan?
Close to MI actually, northern Ohio. I was on tech support with them both to find out if it was the phone or the service. They kept pointing fingers at each other. We just had an AT&T store open up in my town, and I chatted with one of the workers about how good their signal strength was. It sounded like it was more of an AT&T thing after I talked to him. The customer support said I was in one of the better areas around, yet when I was sitting at my computer or dining room table, the service dropped to one bar or no service.
I wasn't positive it wasn't just a faulty phone though, but they don't allow you to trade it in for a new one. I would have to pay a restocking fee. Apple said I would need to get it serviced to see if it was the phone and not AT&T / reception area. The only thing, I had 3 days to cancel my AT&T for a full refund (they said after 3 days I would be charged ~127$ for the setup fee and first month) and I had 14 days to take back the iphone. I opted for the route that would cost me less money if it turned out that it was not the phones fault. The whole ordeal cost me around 45$ for the restocking fee, but at least I've got to try out the iphone and can say AT&T wasn't really for me.