About 1 1/2 years ago, I bought a 5720 from PCTorque.
Recently (2 1/2 mo ago), the hard drive started having issues. I then tried to contact PCTorque, Both by sending e-mails and leaving messages on their toll free sales line (1-800-346-6986 (Toll Free Sales)).
The laptop is more than 1 year old, and I did buy a 3 year warranty extension (for a total coverage of 4 years). My understanding was that once the inital Sager warranty ends, the laptop was than covered by a warranty service handled py PCTorque. (The warranty option I have is no longer available, incidentallly).
It is now serveral months, and a series of phone messages later, and no one from PCTorque has contacted me.
I can understand that I may be calling them in error (who handles my warranty? The information is no longer available on the PCTorque site) But I'd Expect a minimum of a simple 5 minute call-back, and someone giving me the number of who I should contact for warranty support.
In short, untill someone from PCTorque finally contacts me Do not buy anything from PCTorque! Their "support" is nonexistant.
Even if this post prompts someone to respond, I would suggest being very careful if buying anything from these people.
Recently (2 1/2 mo ago), the hard drive started having issues. I then tried to contact PCTorque, Both by sending e-mails and leaving messages on their toll free sales line (1-800-346-6986 (Toll Free Sales)).
The laptop is more than 1 year old, and I did buy a 3 year warranty extension (for a total coverage of 4 years). My understanding was that once the inital Sager warranty ends, the laptop was than covered by a warranty service handled py PCTorque. (The warranty option I have is no longer available, incidentallly).
It is now serveral months, and a series of phone messages later, and no one from PCTorque has contacted me.
I can understand that I may be calling them in error (who handles my warranty? The information is no longer available on the PCTorque site) But I'd Expect a minimum of a simple 5 minute call-back, and someone giving me the number of who I should contact for warranty support.
In short, untill someone from PCTorque finally contacts me Do not buy anything from PCTorque! Their "support" is nonexistant.
Even if this post prompts someone to respond, I would suggest being very careful if buying anything from these people.
. Im not sure if the stafff are just busy, but when I was thinking of purchasing the laptop the communication was good, and when I purchased it, contact was cut off. Coincidence?
