Is Dell really that bad? - Page 3

Hello everyone, I am not commenting on this thread to start a cheerleading dance about Dell (no tomato throwing). I just wanted you to know that I am from Dell, working on Notebookforums. If something does come up with your computer and you need some help, just send me a pm and I will do everything I can to assist you. Best regards, Richard B Dell Online Community Outreach

My XPS has been problem free for over 2 years.Use it everyday for 6-8 hours.

I have had my Inspiron 6000 for almost 3 years and it has been rock solid. It gets a TON of use and I have had zero issues with it. I am going to be getting a new one in a while and I am definitely going with a 15.4 inch Dell. I just priced one and I can get a pretty loaded Inspiron for about 1k. Not too bad.

No company's perfect even Apple, who supposedly ranks highest in customer satisfaction and reliability (who by the way still haven't fixed my Macbook nor the iPod I sent in a year ago). I've had nothing but good feelings with the XPS service I've gotten with Dell. Rarely any problems and when there was one, a tech guy came in, swapped the parts and even upgraded a part for free.

When my mobo failed, I had a tech guy replace it in under 24 hours.

Now thats kick ass support

As well im ordering Dell Insprion 1525 here in Australia and the product quality looks promising. Alot good feedback from the owners. I never liked the brand because i always hate to use a product that is based on a person's name. In this case which Dell is and the name "dell" sounds soo lame. xD

But yeah im getting one because is real cheap and accepts many payment metholds.

well I worked with several It departments with my employers and the quality and level of support varies from brand to brand, but none of the major brands I worked with have gone to the extent that Dell has including replacing a problem laptop with a new or better laptop.

Just about every other company I or my company delt with had to endure continual repairs to problem laptops, and never received a new laptop in exchange.

Dells Warranty (Complete Care) is the best in the buisness, the onoy thing I can bitch about is having to deal with some idiot over seas to get service calls done (Not a problem with Buisness or Gold Level Support from what I understand as they still get a North American Based Call centre)

My 2 cents...

I run a "Dell Powered" IT shop for a small business. About 100 employees. I've been places that use just about every type of PC you can name. Dell to me in quality is above average, but not perfect by any stretch. I do love Dell's engineering and design. Compared to HP, who's machines resemble slapped together mom'n'pop shop computers any more, Dell's are very well designed. I will continue to use Dell mainly because there are no suprizes when I get a Dell computer. No funky hardare, no funky software, and they work 99% of the time. On a 1720 I just recieved for a co-worker, the power supply was no good. 48 hours later I had a new one and easily shipped the bad one back. Can't complain about that at all.

I currently order and configure about 2 or 3 dozen new computers a year. I'll stick with Dell because of the service they provide and the solid machines I get delivered time after time, with no shocks or suprizes.

BTW, I do order some components seperately from Dell's web site. For example: I think they charge WAY to much for memory, and some other parts. It's just too easy to order as minimal memory needed and pay 1/2 at newegg or some other place. Then save the memory taken out for another machine later to boost it up.

For my personal machines, I build by own from scratch, not because I can build better, because I find it fun. For my laptop, I've owned Sony's, Acer's, HP's and a few odd named ones. Today I buy nothing but Dell and have been pleased with each one. My current selection is an XPS 1710, w Inspiron 6400s (one for the kid, one for other stuff) and a new 1720 for my wife which she throughly enjoys.

Basically don't fret, you got a good machine from a good company. If you run into problems, call them and be patient. Or post your issues here and a lot of nice folks here will be glad to help you out.