I recently have come against a failing battery so I chatted with Dell on the subject and long story short and a surprising outcome they are not sending me a new battery, but a whole new system. "This will be one of the currently shipping systems, is that ok?", they ask. "I guess that is ok.", I reply. Am I going to say no? Not a chance. So I am told 10 to 12 days and it will be in my hands and no longer. I watch my account everyday for the order and on Monday there it is, looks good, Vista instead of XP, not sure how I feel about that. Otherwise, stat for stat they matched my 1505, ram, hard drive, wireless card, but wait no Bluetooth. Damn. I think ok no big deal, let them know right away and they can cancel it and order one with bluetooth. Takes 2 days for someone to get back to me and them I am told that the new dell computers do not come with bluetooth and I will have to buy a usb dongle. I tell him he is lying. He says he will have someone call me back from escalations. This guy is a "supervisor" and the one that ordered my replacement. I get another call from a "manager", he is responding to the same email the last guy was. He is not from escalations. He tells me that the last guy was a new tech and did not know what he was talking about. He had not been trained on the "NEW" features that just came out for the dell laptops, bluetooth was something new. One guy says he is a Supervisor but is actually a tech and the Manager, both do not know what bluetooth is and that it has been available on dell laptops for some time now. I am waiting for my call from escalations and hoping it will be last person I have to talk to.
post #1 of 21
8/2/07 at 12:18am