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Warranty experience?

post #1 of 3
8/6/07 at 6:54pm
Thread Starter 
I just bought a barely used U200 laptop for my brother but it's been acting weird. It was giving him blue screens once in a while, which seems to be fixed with a fresh reformat of XP Pro. Now it sometimes hangs/freezes with a cursor for him if he leaves the laptop unattended and idle for a while. We've updated to the latest drivers, BIOS and everything, even run Memtest86+ and the memory seems to be fine.

It's seems to be a hard to track down issue and I'm contemplating whether or not to send it to Toshiba for warranty or not. How have your experiences been? How long is the usual downtown? Do they usually get things done right? Use new parts or refurbished garbage? I want to get this figured out before he has to go back to school in September...
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post #2 of 3
8/7/07 at 6:28am
toshiba is a well established name in laptop and support service. the bottom line is the honouring of the warranty and the speed involved in repair (and it quality) and turn around time.

the above factors r being weighed in when a laptop is sent back for repair. u have the warranty, use it. share ur experience if u feel like it afterward. i m sure that it differs from one user to another.

cheers ...
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post #3 of 3
8/8/07 at 3:44pm
Keep in mind that if *not* dealing directly with Toshiba for warranty service and instead opting to go with a local Toshiba ASP *some--but not all* ASPs--even the Premier ASPs--really don't seem to be too bothered to go out of their way to perform in-warranty repair service quickly and correctly. IOW the quality of Toshiba's in-warranty service really does vary depending on who performs the service. Toshiba really has no control over what happens at an ASP.

Also note that it's common industry practice for warranty replacement parts to be refurbished.
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