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Vista ate my DVD-RW and DVD-ROM on 8/07/07

post #1 of 5
Thread Starter 
For some reason my DVD-RW and DVD-ROM disappeared on 8/07. Drives power on and open/close but are otherwise non-responsive and no drive letters are assigned in Windows Explorer but they are identified correctly in Device Manager with the little yellow ! next to them, explanation reads "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)". I rather think this has to do with an automatic update (which usually push on Tuesdays it seems) but do not know for sure.

I have uninstalled the drives via Device Manager and rebooted, they were recognized and driver install attempted, but gave an error message saying install failed. I guess next I will crack the case and manually unplug, uninstall, reboot, shut down, spin in a circle three times while hopping on one foot, reboot, reconnect, reboot and see if that helps. Any help or suggestions would be greatly appreciated

System:

ASUS P5N32-E SLI LGA 775 NVIDIA nForce 680i SLI ATX Intel Motherboard

ASUS Black SATA DVD-ROM Drive Model DVD-E616A3T

SAMSUNG 18X DVD±R DVD Burner with LightScribe and Software Black IDE Model SH-S182M/BEBM

2 G.SKILL 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Dual Channel Kit Desktop Memory Model F2-6400CL5D-2GBNQ (4GB total)

EVGA 320-P2-N815-AR GeForce 8800GTS 320MB GDDR3 PCI Express x16 HDCP Video Card

Vista Home Premium

and a Partridge in a Pear Tree.

Thanks in advance ...
post #2 of 5
If you can get your hands on another Drive pull the old one and test with the new drive. If you get the same error it could be a mother board issue.
post #3 of 5
Quote:
Originally Posted by GoRacers View Post
For some reason my DVD-RW and DVD-ROM disappeared on 8/07. Drives power on and open/close but are otherwise non-responsive and no drive letters are assigned in Windows Explorer but they are identified correctly in Device Manager with the little yellow ! next to them, explanation reads "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)". I rather think this has to do with an automatic update (which usually push on Tuesdays it seems) but do not know for sure. ...
try this:
http://support.microsoft.com/kb/314060

it shows for xp but it should work for vista as well

cheers ...
post #4 of 5
Thread Starter 
Thanks qhn, that fixed the problem. My daughter just got a new Dell PC and the same thing happened to her today so I am going to try the same steps on it. Seems Vista is having problems (SHOCKING!)
post #5 of 5
Vista with problems, say its not so.
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