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insperion 1501 bios password and hd password - Page 2

post #21 of 23
12/4/08 at 1:00pm
Quote:
Originally Posted by Dell-Richard_B View Post
I’m at Dell Headquarters in Austin, Texas and I just came across this thread. I have to admire your honesty in trying to track down the rightful owner of the system. It sounds like it was probably issues of customer privacy that prevented the people you spoke with from being able to put you in touch with the person who bought the laptop. Admittedly, I've never dealt with a situation where someone was trying to return a stolen laptop but it seems as though our strict policy of not sharing customer information might be preventing someone from getting their laptop back.

I clearly must follow the same policy so I can't send you the customer’s information either but I can definitely either pass yours along to them or capture the system and send it from Dell HQ. In order for the servicetag to be labeled as stolen, they must have called in to report it so there should be records of all that here. Again, I really appreciate you wanting to give the system back and I’m sure they’ll be pleasantly surprised.

Neil
Dell, Inc.
I BOUGHT A 1501 DELL 3WEEKS LATER KIS LEFT IT ON AND AN ERRORCOME UP SAYS CANT FIND HARD DRIVE BOOTED WANTSA PASSWORD.I CALLED DELL WITH THEY WONT HELP FOR THE REASONS YOU QUOTED I FULLY UNDERSTAND THAT BUT THIS LAPTOP CAME FROM A EBAY PAWNSHOP HE SAYS HE DOES NOT KNOW THE ORIGANAL OWNERS IF I GIVE YOU THE SERVICE TAG # CAN YO SEE IF THIS LAPTOP IS STOLN AND GIVE M SOME ADVICE IF ITS NOT STOLEN THE SERVICE TAG # IS <redacted> EXPRESS SEVICE CODE <redacted> I REALLY DONT KNOW WHAT ELSE TO DO .I TOOK BOTH BATTERYS OUT DIDNT WORK AND I DONT WANT TO TRY JUMPNG IT.THAN YOU HOPE TO HERE FROM YOU SOON
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post #22 of 23
12/4/08 at 1:20pm
Hello,

In your post you quote it as written by me. That was actually written by Neil, which no longer works this board.

Edit your post and remove the systems service tag and express service code information. You shouldn’t leave that information up there. Then, pm me directly and I see what I can do to assist you.

Best regards,

Richard B
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post #23 of 23
10/11/10 at 3:15pm

Dell charges for passwords????

A legitimate owner has this same problem with a Dell Inspiron 1420. It is not stolen. Dell wants to sell help to her to get her computer back. Frankly, this is not good business!! Ripping off someone who bought the product is not good business. I was going to just buy another hard drive but learned that something on the motherboard is problematic as well.

To my friend her laptop was a waste of money. She cannot use it unless she purchases help from Dell. This comes under my thinking of what company would steal and beguile my grandmother? She just wants the use of the product she purchased. She did not set a password for her HD. Dell will not help.

So far I see that Dell, Sony and Gateway do this? What company does not do this hd mb hidden password gimic???
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