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5680 Network Problem

post #1 of 17
4/3/04 at 10:57pm
Thread Starter 
I took my 5680 to a lan and when I brought it back home I could not get it to connect to the Network/Internet. I should note that I usually know how to solve this problem, but this time it's different.

At the LAN I added IPX and changed my Workgroup. When it wouldn't work here at home, I removed IPX and changed my Workgroup back to what it was. From there I tried running the network setup thing (which usually solves the problem when I lan with my desktop), but nothing has changed. I have connected Wirelessly and Wired. Both of the connections send data, but they wont receive.

I called PCTorque technical support and Mike (very friendly and helpful by the way) told me that it sounded like the network card might have been fried (because at the command prompt when I ipconfig /renew it tells me that an error has happened and that you can't use that command on something not in a socket. . or something like that).

He also sent me the Sager RMA information. After reading it I've determined that it would cost me over a hundred dollars to ship and get fixed (since the problem would not have been Sager's fault), so I am wondering a few things:

1) Is there a way I can make sure the card is toasted without sending it just so they can tell me that?

2) Does the internal WiFi run off of the network card somehow? In otherwords why would both not work when the WiFi card is a seperate card alltogether?

3) If it is fried, can I order a card from PCTorque and just put it in myself?

4) Is there a chance that adding IPX messed up my port settings and maybe my laptop is just not allowing information to come in? Where can I see and change these settings?
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post #2 of 17
4/4/04 at 12:20am
I would reinstall the IP stack. This is assuming the you remembered to to turn off the fire wall etc. Check event viewer and see if anything shows up in there. Last resort is to uninstall, through the device mangler, both cards. Then go into network properties and uninstall anything left in there if any. then reboot and reinstall drivers and go for it. If it sends but not recieves I serously doubt hardware problems. CHeck to make sure the cards are set for DHCP not hard coded. Check both of them. Post back with how it turns out.
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post #3 of 17
4/4/04 at 3:20am
Thread Starter 
I hate to be trouble, but I dont know very many technical terms.
How do i reinstall the "IP stack"? I can turn off the firewall. Not sure how to find event viewer. I did uninstall both cards once, then I rebooted the pc and let Windows XP install "the best" drivers.
DHCP?
"Set up a home or small office network" is what i usually do to "fix" my problems hehe
So since it went deeper than that, I don't know whats going on
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post #4 of 17
4/4/04 at 4:28am
The last part of my post explains how to reinstall the stack. As to event viewer go to the control panel, administrative tools, event viewer there should be three event logs shown in the left pane. System, Security, and Application. Look for any red errors. DHCP=Dynamic Host Configuration Protol you either have the radio button set for dhcp or manualy assigned IP Addresses. You don't realy need to run the setup wizard, I have not used it in a long time. Of course I have a domain model at home.
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post #5 of 17
4/4/04 at 4:18pm
Thread Starter 
Ah ok Bsmith
The Event log has some errors so i thought i would just tell you what they are, since i have done the IP stack thing before.

Warning: Dhcp
"Your computer was unable to automatically configure the IP parameteres for the Network Card with the network address (then it gives the address). The following error occurred during configureations: The Requested service provider could not be loaded or initialized."

Error: Service Control Manager
"The IPSEC Services service terminated with the following error: The requested service provider could not be loaded or initialized."

So this means its not figuring out what my service provider is ?

And all of my connections are set to obtain IP automatically.
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post #6 of 17
4/4/04 at 5:42pm
hold up, An idea here. Do an ipconfig /all what is the node type set to?
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post #7 of 17
4/4/04 at 6:25pm
Thread Starter 
Unknown

But my desktop's node is also "unknown" and it still works . .
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post #8 of 17
4/4/04 at 7:57pm
Thread Starter 
Ok this is the laptop's local area connection:
Physical Address . . . . (info)
Dhcp Enabled . . . Yes
Autoconfigurations Enabled . . . Yes
Autoconfiguration IP Address . . . . (numbers)
Subnet Mask . . . . (numbers)
Default Gateway . . . (blank)

Here is the Desktop's:
Physical Address. . . (Info)
Dhcp Enabled . . . Yes
Autoconfiguration Enabled . . . Yes
Ip Address . . . (numbers)
Subnet Mask . . . (Numbers)
Default Gateway . . . (numbers)
Dhcp Server . . . (numbers)
DSN Servers . . . (numbers)x2
Then some other stuff about leases

Why does my desktop have ALOT more stuff?
Blank Gateway on the laptop? hmmm

But like i think i've said. . . I dont know anything about networking.

Oh and also . . why does the notebooks IP say "autoconfiguration IP address"
when the desktops just says IP Address?
I should also (maybe) note that the IP for the laptop and the IP for the desktop dont look alike at all . . . (this might not matter but i always thought that the IP numbers on a network were the same until the last few numbers. .. but i am on a router. . not a hub. . so i dont know)

You know . . wouldn't the ultimate test to see if its hardware vs settings be just to reformat? I've only had it for a month so i won't lose anything important. Wouldn't that knock out the "evil setting" that i must have changed, and if it still doesn't work wouldn't it be a sign that i fried the card?
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post #9 of 17
4/6/04 at 3:07pm
Thread Starter 
Bsmith? Don't leave me man!
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post #10 of 17
4/6/04 at 5:36pm
Are other machines running on your network? Wired or Wireless? While it sounds like you have laptop specific issues you may want to confirm that your router is functioning properly. Try to connect directly to your cable/DSL/whatever modem and see if you can send and receive info that way.

Make sure Windows own firewall is turned off. I think they call it ICS (Internet Connection Security?) or something like that.

It appears that your wired connection is receiving information from the router which would explain why it has additional information which your wireless card doesn't have.

Do you have any security settings on your router that now don't match with settings on your laptop? Try turning off all security settings or better yet resetting the router to default in order to remove another variable. Just make sure you make note of the settings before you do that...

Also look in your device settings (settings, control panel, system, some tab I can't remember the name of, devices or something like that) and see if there are any yellow exclamation marks by any of your devices.

Peace,

Geostyce
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post #11 of 17
4/6/04 at 8:35pm
google for node type and do the reg hack. I've seen it happen that some linsys gateway/routers fubar this. It should be hybrid. The node type has to do with WINS. An autoconfiguration ip address is one that it gives it self. a 169.254.x.x I think. Your other machines are talking to the DHCP server correctly. It's getting ALL the info. The MS supplied IP is just enough to make it work for windows but not for real connectivity. Give that a try. It's worked for some of my other lan party guys.
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post #12 of 17
4/7/04 at 12:06am
Thread Starter 
Yeah Bsmith the ip it gave me was like 169.254.1.164 or something . . . but i didnt really understand "google for node type and do the reg hack"
i see node type as "unknown" if thats what you mean by "google for node type"
otherwise can you put it in other terms?
I'm not good at this stuff
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post #13 of 17
4/7/04 at 12:28am
http://support.microsoft.com/default...NoWebContent=1 there straight from MS. Try that and see what happens
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post #14 of 17
4/7/04 at 12:45pm

.

I'd be fairly surprised if your NIC was damaged just by doing what you said.

Before RMA, you may want to set an IP ADDRESS and subnet mask manually, and see if you have connectivity. You can then determine if the network card is working at all.

Also, reset your router. It may be holding your (previous) IP ADDRESS and could be programmed to limit the amount of leases it granted (who programmed your router)? Reset the router and it will go back to defaults and reissue IP ADDRESSES to all machines. It is likely that you are having a DHCP server issue, rather than a NIC issue.
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post #15 of 17
4/7/04 at 2:22pm
Thread Starter 
Well bsmith and I worked on it for an hour or two via msn, but overall we could not fix it. I did a reformat last night and installed the drivers this morning and I'm proud to say that it works now, but at what a cost (reformatting is not my favorite thing to have to do).

It was a very strange problem and unless someone has installed IPX without this problem. . . I think it would be safe to assume that you should not install IPX protocol on your 5680 . . if that is what caused my problem
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post #16 of 17
4/26/04 at 1:20pm
That happened to me on my desktop PC after a friend installed IPX for StarCraft I believe. I don't know what I did to fix it but it is fixable.
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post #17 of 17
4/26/04 at 1:44pm
Thread Starter 
I bet it is Starcrafts fault then!
Cause that's the game I installed IPX for too.

You know i should have installed IPX again right after my reformat to see if that was the problem. I never thought about it being Starcrafts fault, but now I can blame it on that.
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